National Disability Insurance Agency Privacy Policy

The National Disability Insurance Agency (NDIA) Privacy Policy sets out in detail how the NDIA handles your personal information, including:

  • when we collect information about you
  • how we use your personal information
  • who your personal information may be shared with
  • your choices about the way that we use your information.

This policy also provides guidance about how personal information held by the NDIA can be accessed or corrected.

The NDIA Privacy Policy is relevant to individuals who interact with, or are considering interacting with, the NDIA or the National Disability Insurance Scheme (NDIS).

You can read the NDIA Privacy Policy in full below:

You can also view it in easy read.

Privacy Collection Notices

In addition to the Privacy Policy, a Privacy Collection Notice may be provided by the NDIA that contains important information about a specific collection of personal information, such as when you download the my NDIS mobile App.

Our Privacy Collection Notices are available here: 

Frequently asked privacy questions

You can read the Privacy FAQs here.

Privacy Impact Assessment Register

The Privacy (Australian Government Agencies – Governance) Australian Privacy Principles Code 2017 (Cth) (the Code) requires the NDIA to conduct a Privacy Impact Assessment (PIA) for all projects that involve personal information. 

This Register lists PIAs completed since the Code came into effect on 1 July 2018.

Reference Date Description
5575 August 2019 Partner Access to the NDIA Staff Portal (Partner Portal)
7607 December 2019 NDIA Business to Government Application Programmable Interface Phase 1
8600 April 2020 Bring your own device
12614 June 2020 NDIA Business to Government Application Programmable Interface Phase 2
15044 October 2020 ACE Foundation Program (Release 1)
17910 March 2021 Future Operating Environment
16871 May 2021 NDIA Monitoring Aggregator
20095 June 2021 Participant Portal Refresh Project
24616 November 2021 Eligibility Integrity Uplift Project
23858 December 2021 Assisting NDIS Participants with COVID-19 Vaccinations
24184 March 2022 Object Storage and Analysis Service Project (OSAS) (Phase 1)
28721 October 2022 3P Project
31547 November 2022 Processes in 3P (Participants, Platforms and Processes) Improvement Initiative
29485 December 2022 Dynatrace
29569 June 2023 Staff Identity and Access Management Project
34370 June 2023 National Contact Centre Transformation Strategy 
37680 July 2023 Migration of the i2 iBase Case Management System 
34617 October 2023 ASIC Data for NDIA Project
34638 December 2023 Insider Threat Risk Assessment (DTEX InTERCEPT Platform).

For further information, please email [email protected].

Last updated: December 2023

How can I make a complaint about privacy at the NDIA?

Contact us:

Call 1800 800 110 weekdays 8am to 8pm

Email [email protected]

If you have a complaint visit this page.

This page current as of
5 June 2024