National Disability Insurance Agency Privacy Policy

National Disability Insurance Agency Privacy Policy

The National Disability Insurance Agency (NDIA) Privacy Policy sets out in detail how the NDIA handles your personal information, including:

  • when we collect information about you
  • how we use your personal information
  • who your personal information may be shared with
  • your choices about the way that we use your information.

This policy also provides guidance about how personal information held by the NDIA can be accessed or corrected.

The NDIA Privacy Policy is relevant to individuals who interact with, or are considering interacting with, the NDIA or the National Disability Insurance Scheme (NDIS).

You can read the NDIA Privacy Policy in full below: 

You can also view it in easy read.

New animated NDIA Privacy Policy video 

You can watch our animated video that explains the Privacy Policy. 

Privacy Collection Notices

In addition to the Privacy Policy, a Privacy Collection Notice may be provided by the NDIA that contains important information about a specific collection of personal information, such as when you download the my NDIS mobile App.

Our Privacy Collection Notices are available here: 

Frequently asked privacy questions

You can read the Privacy FAQs here.

Privacy Impact Assessment Register

The Privacy (Australian Government Agencies – Governance) Australian Privacy Principles Code 2017 (Cth) (the Code) requires the NDIA to conduct a Privacy Impact Assessment (PIA) for all projects that involve personal information. 

This Register lists PIAs completed since the Code came into effect on 1 July 2018.

ReferenceDateDescription
5575August 2019Partner Access to the NDIA Staff Portal (Partner Portal)
7607December 2019NDIA Business to Government Application Programmable Interface Phase 1
8600April 2020Bring your own device
12614June 2020NDIA Business to Government Application Programmable Interface Phase 2
15044October 2020ACE Foundation Program (Release 1)
17910March 2021Future Operating Environment
16871May 2021NDIA Monitoring Aggregator
20095June 2021Participant Portal Refresh Project
24616November 2021Eligibility Integrity Uplift Project
23858December 2021Assisting NDIS Participants with COVID-19 Vaccinations
24184March 2022Object Storage and Analysis Service Project (OSAS) (Phase 1)
28721October 20223P Project
31547November 2022Processes in 3P (Participants, Platforms and Processes) Improvement Initiative
29485December 2022Dynatrace
29569June 2023Staff Identity and Access Management Project
34370June 2023National Contact Centre Transformation Strategy 
37680July 2023Migration of the i2 iBase Case Management System 
34617October 2023ASIC Data for NDIA Project
34638December 2023Insider Threat Risk Assessment (DTEX InTERCEPT Platform).
41696March 2024Purview eDiscovery Project
50392August 2024Microsoft Viva Insights Pilot
48938October 2024CDoF Data Platform
52472December 2024Posit Benchwork
52085January 2025External Code of Conduct Investigations
54112January 2025Digital Collaboration Platform

For further information, please email [email protected].

Last updated: January 2025

How can I make a complaint about privacy at the NDIA?

Contact us:

Call 1800 800 110 weekdays 8am to 8pm

Email [email protected]

If you have a complaint visit this page.

This page current as of
18 March 2025