National Disability Insurance Agency Privacy Policy
National Disability Insurance Agency Privacy Policy
The National Disability Insurance Agency (NDIA) Privacy Policy sets out in detail how the NDIA handles your personal information, including:
- when we collect information about you
- how we use your personal information
- who your personal information may be shared with
- your choices about the way that we use your information.
This policy also provides guidance about how personal information held by the NDIA can be accessed or corrected.
The NDIA Privacy Policy is relevant to individuals who interact with, or are considering interacting with, the NDIA or the National Disability Insurance Scheme (NDIS).
You can read the NDIA Privacy Policy in full below:
You can also view it in easy read.
New animated NDIA Privacy Policy video
You can watch our animated video that explains the Privacy Policy.
Privacy Collection Notices
In addition to the Privacy Policy, a Privacy Collection Notice may be provided by the NDIA that contains important information about a specific collection of personal information, such as when you download the my NDIS mobile App.
Our Privacy Collection Notices are available here:
Frequently asked privacy questions
You can read the Privacy FAQs here.
Privacy Impact Assessment Register
The Privacy (Australian Government Agencies – Governance) Australian Privacy Principles Code 2017 (Cth) (the Code) requires the NDIA to conduct a Privacy Impact Assessment (PIA) for all projects that involve personal information.
This Register lists PIAs completed since the Code came into effect on 1 July 2018.
| Reference | Date | Description |
|---|---|---|
| 5575 | August 2019 | Partner Access to the NDIA Staff Portal (Partner Portal) |
| 7607 | December 2019 | NDIA Business to Government Application Programmable Interface Phase 1 |
| 8600 | April 2020 | Bring your own device |
| 12614 | June 2020 | NDIA Business to Government Application Programmable Interface Phase 2 |
| 15044 | October 2020 | ACE Foundation Program (Release 1) |
| 17910 | March 2021 | Future Operating Environment |
| 16871 | May 2021 | NDIA Monitoring Aggregator |
| 20095 | June 2021 | Participant Portal Refresh Project |
| 24616 | November 2021 | Eligibility Integrity Uplift Project |
| 23858 | December 2021 | Assisting NDIS Participants with COVID-19 Vaccinations |
| 24184 | March 2022 | Object Storage and Analysis Service Project (OSAS) (Phase 1) |
| 28721 | October 2022 | 3P Project |
| 31547 | November 2022 | Processes in 3P (Participants, Platforms and Processes) Improvement Initiative |
| 29485 | December 2022 | Dynatrace |
| 29569 | June 2023 | Staff Identity and Access Management Project |
| 34370 | June 2023 | National Contact Centre Transformation Strategy |
| 37680 | July 2023 | Migration of the i2 iBase Case Management System |
| 34617 | October 2023 | ASIC Data for NDIA Project |
| 34638 | December 2023 | Insider Threat Risk Assessment (DTEX InTERCEPT Platform). |
| 41696 | March 2024 | Purview eDiscovery Project |
| 50392 | August 2024 | Microsoft Viva Insights Pilot |
| 48938 | October 2024 | CDoF Data Platform |
| 52472 | December 2024 | Posit Benchwork |
| 52085 | January 2025 | External Code of Conduct Investigations |
| 54112 | January 2025 | Digital Collaboration Platform |
For further information, please email [email protected].
Last updated: January 2025
How can I make a complaint about privacy at the NDIA?
Contact us:
Call 1800 800 110 weekdays 8am to 8pm
Email [email protected]