Market monitoring and intervention

NDIS roles and responsibilities 

The NDIS is Australia’s way of providing support to people with disability, their families and carers.

It allows eligible Australians with disability to choose providers from which to purchase the supports that enable them to pursue their goals.

This change in service delivery has created an NDIS market, which is expected to grow over the coming years.

NDIS Market Roles and Responsibilities outlines the vision for Australians with disability to be able to access support from innovative providers and skilled workers.

This will support people with disability to pursue their goals around independence, community involvement, education, employment, and health and wellbeing.

For the NDIS market to be successful, disability reform ministers, Department of Social Services, the NDIA, the NDIS Quality and Safeguards Commission, states and territories need to work together to deliver our shared vision.

Market approach 

In December 2019, the Disability Reform Council, now the Disability Reform Ministers’ Meeting , agreed to use a more flexible approach to address NDIS market gaps.

The flexible approach recognises that a one-size-fits-all approach to delivering the NDIS is not suitable to address market gaps faced by certain geographic locations, particular cohorts or disability support types.

The NDIA Corporate Plan 2020-2024 reaffirmed the NDIA’s commitment to working with communities in remote and very remote areas, and other areas lacking services, to address market gaps.

The NDIA works with a variety of market stakeholders to ensure participants have access to quality supports regardless of where they live and what their needs are. 

To ensure participants can access the supports they need, the NDIA is trialling a range of approaches to address different market gaps across Australia.

The NDIA looks at ways to help participants get the services they need through: 

  • improving plan implementation
  • improving information signals
  • market facilitation
  • coordinated funding proposals
  • direct commissioning.

Market facilitation involves specific actions to improve connections between providers and participants, such as focused engagement and sharing targeted information with the market. 

Coordinated funding proposals are a way for multiple participants and their support coordinators to purchase services as a group:

  • The coordinated funding proposal model empowers group purchasing and provides a pool of funding to attract providers into a market. 
  • A coordinated funding proposal is relatively quick and simple to implement compared to direct commissioning. 
  • The NDIA is currently enabling trials, but coordinated funding proposals can be market-led and will not need to be led by the NDIA in the long term.  

Direct commissioning is a way for the NDIA to arrange for services to be available for participants. 

  • It is used where other levers are not sufficient to achieve sustainable improvements in markets. 
  • Direct commissioning involves a formal contract between the NDIA and a provider or panel of providers, for longer term service delivery to a group of participants. 
  • This lever requires the NDIA to specify, procure and manage the service arrangements with providers over the life of the contract. 

Learnings from the trials have informed development of our new approach to identifying, prioritising and intervening in markets. This approach will be published in 2021. 

Market monitoring

Market monitoring and reports compare a number of market indicators across geographical regions and participant characteristics. Reports are produced regularly to assist stakeholders to understand market trends.

Market indicators include:

  • plan utilisation
  • market concentration
  • participants per provider
  • provider growth and shrinkage.

The NDIS Market Report provides insight into potential hot spots where investment might be required to better support participants. This report also shows where the NDIA is intervening in market hot spots to support participants to receive services. 

Quarterly reports and dashboards

The quarterly reports and dashboards provide information and data about participants and the funding or provision of supports by the NDIA in each area.

Market intervention projects 

Providers wanting to provide supports to participants in current trial and market intervention areas can email [email protected] for further information on current and future market interventions.

This page current as of
19 July 2021