Have your say

On this page:

We’d like to hear from you about the changes we’re making to ensure the NDIS is simpler, faster, fairer and more flexible. You can have your say on how we deliver these improvements so that they work for everyone. 

Your feedback is important to us. 

Open consultations

Information Gathering for Access and Planning (IGAP)

The NDIS survey about IGAP is now open. Click on the link to start the survey.

This survey will help us better understand your experiences and improve our processes.

The NDIA is working with people with disability and the broader disability community to co-design a person-centred model of gathering information for access and planning decisions.

We are starting this process by hearing from you. 

The survey hopes to understand from participants, nominees and people who have previously applied to the NDIS: 

  • Experiences collecting information about a person’s disability when applying for the NDIS.
  • Experiences when collecting information for planning meetings.
  • Feedback on how the NDIS can improve access and planning processes.

Whatever you tell us will be anonymous. Your support or funding will not be affected.

The survey will take around 20 minutes to complete.

You can ask someone you trust, like a family member of friend or support worker, to help you complete the survey.

Expressions of Interest to join the Digital Community of Interest 

In 2020 the NDIA formed a Digital Community of Interest (DCI) to engage digital market leaders to better understand the needs of participants, providers and digital partners. 

The DCI was designed to encourage innovation and help guide the future direction of the NDIA Digital roadmap including Application Programming Interfaces (APIs). 

The next iteration of the DCI will continue this journey to:

  • Ensure the NDIA understands the needs of participants, providers and digital partners  
  • Help us align digital initiatives with the Digital Partnerships 
  • Suggest ideas for improvements to current digital initiatives, APIs and Provider Portals
  • Showcase future digital initiatives 
  • Help the NDIA become a digital innovator for people with disabilities. 

Expressions of interest to join the DCI are now open 

We are now inviting expressions of interest (EOI) to join the DCI.

To apply:

  1. Review the terms of reference document below.  
  2. Fill out the EOI form, including how your interest, skills, knowledge, and/or experience could contribute to the DCI.
  3. Submit your EOI form by email to the DPO mailbox [email protected]

EOI and terms of reference document:

The EOI will close at AEDT 11.59pm Friday 15 July 2022.

The NDIA will inform all respondents of the EOI outcome by July 29 2022 and look to hold the first DCI-Stage event on September 29 2022.

We look forward to working with you on the NDIA’s digital future. 

For further information contact: Jackie Maren, Director Digital Partnerships, [email protected]

Home and Living Support Survey 

The NDIA and Scope Australia want to understand how we can make individualised living a reality for more participants. 

We are running a survey about the home and living supports participants use.

We want to hear from you if you:

  • Have daily living or personal care support needs such as cleaning or showering;
  • Are on the autism spectrum or have intellectual disability, Down syndrome, psychosocial disability or cerebral palsy; and
  • Have a home and living goal in your NDIS plan; or
  • support an NDIS participant with the above.

You must be 18 years or older to fill in the survey.

The survey is voluntary and will not impact your NDIS funding or the services you access. 

The research has ethics approval from Monash Health Human Research Ethics Committee. 

The survey will close on the 20 June 2022. 

The survey will take about 15 minutes to complete. 

You can ask someone you trust, like a family member or friend or support worker, to help you fill in the survey. 

If you support a NDIS participant, you can fill in in the survey on their behalf.

You may want to have a conversation with them before completing the survey on their behalf.

If you are an NDIS participant complete the Home and living capacity building participants survey (ndia.gov.au)

If you are a supporter of an NDIS participant complete the Home and living capacity building supporter survey (ndia.gov.au)

You can download an Easy Read version of the survey below. After you have filled in the survey please email it to [email protected].

Continence provider list survey

The NDIA is running a survey about the Continence provider list.

We want to hear from people who either:

  • use continence products 
  • care for someone who uses continence products
  • have used the continence provider list.

We want to find out:

  • if the list was helpful when looking for a continence provider 
  • how we can make it better.

We will use information from the survey to improve this resource and make sure it is meeting participants’ needs.

The survey closed 5 pm AEST 13 May 2022.

All survey responses will be collected anonymously and have no impact on NDIS plans.

Read the news item to find out more.

Complete the Continence provider list survey .

Participant experience of plan management survey

The NDIA is conducting a survey about participant experience of plan management.

We have invited Participant First members who have previous or current experience with plan management (as participants and/or nominees) to participate in the survey.

A link to the survey was sent in the 21 March 2022 Participant First email.

We are doing the survey to find out more about:

  • why participants choose to plan manage
  • what services they have received from their plan manager
  • how we can improve the plan management experience for participants, their family, nominees and plan managers.

The survey is open until 1 April 2022.

All participant responses will be collected anonymously and have no impact on their NDIS funding.

To learn more about the Participant First initiative, please visit the Participant First web page.

Recent consultations

Participant survey on self-management

The NDIS participant survey on self-management closed on Monday 14 March 2022.

We invited NDIS participants and their nominees to complete a short online survey to help us better understand:

  • What benefits of self-management are most important to NDIS participants?
  • What are the main challenges for NDIS participants who self-manage?
  • What are the barriers stopping participants from choosing to self-manage their plans?
  • What supports and resources are most useful to build confidence to self-manage?
  • What can we do better as an Agency to support self-managing participants?

Once we have read and analysed the responses, we will publish a summary of your feedback.

Financial Benchmarking Survey - 2021-22

The NDIS Financial Benchmarking Survey closed on Friday 4 February 2022.

If you have any questions about the survey please email [email protected].

Market engagement - partners in the community program

The Market engagement partners in the community program feedback submissions closed at 5pm AEDT on Tuesday 23 November 2021. You can view the feedback we received in the market engagement summary report.

Consultation summaries

You can read the feedback on previous consultations on changes to the NDIS:

See the We listened page for more reports on past NDIS consultations.

Consultation submissions

To successfully deliver and improve the NDIS, we need the input, expertise and advice of participants, their families and carers, providers, the disability sector and community.

Releasing the feedback we have received is part of our ongoing commitment to NDIS participants, providers and the disability sector for greater transparency.

See the Consultation submissions page to find individual and organisations submissions we have received in recent consultations.

When we contact you

From time to time, the NDIA may contact participants, providers and stakeholders through phone calls, SMS, emails, letters or other accessible formats to seek feedback on their experience with the Scheme.

Check the list below to see what outreach the NDIA is doing. If you are contacted by the NDIA in relation to your plan, the caller will always explain who they are and confirm your identity over the phone. 

If you’re worried the call is a scam, you can visit Scamwatch.

This page current as of
1 July 2022
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