On this page:

• Open consultations
• Consultation summaries
• Consultation submissions
• When we contact you
• Opportunities to get involved

We’d like to hear from you about the changes we’re making to ensure the NDIS is simpler, faster, fairer and more flexible. You can have your say on how we deliver these improvements so that they work for everyone. 

Open consultations

Your feedback is important to us. 

Reform for outcomes

The Australian Government has outlined reforms to the NDIS that will deliver better outcomes for people with disability, and in the process, help secure the ongoing sustainability of the Scheme.

To support these reforms, the Government announced an investment of $724.4 million over 4 years to lift the NDIA’s capability, capacity and systems to better support participants.

We are working closely with people with disability and representatives from the disability community to co-design 6 key initiatives which will ensure that the NDIS delivers better outcomes for participants.

These initiatives are focused on:

• Addressing workforce capability to improve the consistency of access and planning decisions. This includes increasing the number of specialised planners.
• Processes to support participants around better planning to manage their funding.
• Implement a lifetime planning approach so plans are more transparent and enable flexibility for life events.
• Improve the consistency of supported independent living decisions.
• Help participants understand and access evidenced-based supports.
• Support staff to detect, respond to, and reduce provider fraud and non-compliance.

Consultation summaries

• Home and Living
• Support for Decision Making
• Interventions for children on the autism spectrum

Visit the We listened page for more information and reports on past NDIS consultations.

Consultation submissions

To successfully deliver and improve the NDIS, we need the input, expertise and advice of participants, their families and carers, providers, the disability sector and community.

Releasing the feedback we have received is part of our ongoing commitment to NDIS participants, providers and the disability sector for greater transparency.

See the Consultation submissions page to find individual and organisations submissions we have received.

When we contact you

From time to time, the NDIA may contact participants, providers and stakeholders through phone calls, SMS, emails, letters or other accessible formats to seek feedback on their experience with the Scheme.

Check the list below to see what outreach the NDIA is doing. If you are contacted by the NDIA in relation to your plan, the caller will always explain who they are and confirm your identity over the phone. 

If you’re worried the call is a scam, you can visit Scamwatch.