Assistive technologies (AT) are physical supports that help participants:

  • do something more easily or safely 
  • do something they otherwise cannot do because of their disability. 

All NDIS supports must meet the reasonable and necessary criteria.

We can’t fund AT items that are more appropriately funded by other government services. 

For more detailed information on how we define and fund AT please refer to our Our Guideline, Assistive technology .

Low, mid and high cost AT

The NDIA has different processes for low, mid and high cost AT. 

  • Low cost assistive technology: under $1,500 per item
  • Mid cost assistive technology: between $1,500 and $15,000 per item
  • High cost assistive technology: over $15,000 per item.

Participants do not need to give us quotes for AT that costs less than $15,000, but they do need to submit written evidence if it is valued more than $1,500. 

To support the new mid cost AT process introduced from 28 February 2022, we are:

  • removing existing quotable AT codes valued under $15,000 from the NDIS Support Catalogue to simplify the provision of the mid cost AT supports.
  • replacing existing quotable codes are with new claiming codes.
  • adding Supplementary Charge codes to permit a claim where the reasonable price for the AT the participant needs exceeds the NDIA catalogue item price limit (may only be used with a specific AT item code).

Old quotable codes may only be used for claiming where they are specifically listed in the plan. New codes must be used for all other cases. 

We will withdraw old quotable codes once all claims are finalised and participants’ plans are reviewed and updated. 

Payment may be delayed if old codes are used when claiming from new plans and/or providers may be asked re-submit claims.

For more information or any questions, please email [email protected].

We also developed these mid cost AT resources to help providers better understand mid cost AT service bookings and claiming.

These mid cost AT videos take the form of a presentation, stepping providers through service booking and claiming processes.

You can also view these mid cost AT session recordings for further clarity. They cover improvements in assistive technology introduced in March 2022 and had information specifically for:

  • participants, their families and carers
  • AT peaks and providers
  • health sector
  • support coordinators and plan managers.

Pricing and payments for AT providers

You should work closely with the participant to understand their needs and how you will be paid for supports and services.

Self-managed participants pay providers directly for their AT supports and services.

Learn more on the Getting paid page.

If you are working with participants with NDIA-managed or plan-managed funding, you must follow NDIS Pricing Arrangements and Price Limits.

Price limits for assessment, guidance and training is generally funded through a capacity building support and outlined in NDIS Pricing Arrangements and Price Limits. 

Once agreed with participant, providers can claim for AT supports using a subscription model of payment, or where appropriate, a pre-payment schedule.

Participants can purchase access to supports in advance through subscriptions. They can then use the support for the agreed subscription period.  

Conditions for providers wanting to use pre-payment or subscription arrangements for services are outlined in the NDIS Pricing Arrangements and Price Limits, and the Assistive Technology, Home Modifications and Consumables Code Guide.

If the participant’s plan includes a support item number for the AT being supplied and is marked Quote required or Stated, your payment request must use that number. 

In all other cases you should refer to the Assistive Technology, Home Modifications and Consumables Code Guide for the support item number that best fits the provided supports.

For plans that are NDIA-managed please email [email protected] or call the NDIS Contact Centre if you are having difficulty creating a service booking, or claiming for available support items, repairs or maintenance costs.

Assistive Technology, Home Modifications and Consumables Code Guide

The Assistive Technology, Home Modifications and Consumables Code Guide (Code Guide) outlines the consumables or equipment supports that assist participants to live independently or assist a carer to support the participant. 

The Code Guide also includes related delivery, set-up and some training support items.

It is not a comprehensive list of all AT supports that may be provided as reasonable and necessary under the NDIS. 

The Code Guide helps providers claim payments using a 'best-fit' approach and assists participants with consistent terminology for AT comparison.

The following Code Guide is in effect from 27 September 2022:

Learn about recent changes to pricing arrangements and price limits on the Pricing updates page.

Previous versions of the Code Guide can be found on the Pricing arrangements archive page.

Completing an AT assessment

The NDIA will always include funding in a participant’s Capacity Building budget for AT advice or assessment where they have an AT need. 

The NDIA needs sufficient evidence to decide which AT supports are reasonable and necessary to include in a participant’s plan.

To approve and add AT into a participant’s plan, the NDIA follows different processes depending on whether the AT is low, mid or high cost. 

See the AT Operational Guideline for information on the evidence required to approve, replace and add AT to a participant’s plan.

Identifying AT risk levels

The NDIA funds assistive technology based on both the cost and the risk of the item. This means we need different information depending on the cost and risk.

The NDIA uses the Assistive technology product risk table to guide efficient funding decisions and ensure safe and appropriate AT is being supplied correctly.

The product risk level may not relate to cost of the AT. Some low cost AT can pose significant risks if not selected or installed correctly. This is why we require participants to seek guidance from a qualified AT advisor before purchasing higher risk AT.

See the Our Guideline, Assistive technology  for more information on identifying AT risk levels.

AT assessment templates

For some AT (particularly higher cost AT) the NDIA requires evidence to make a decision on whether the proposed AT is a reasonable and necessary support. You can find more details on evidence and advice in the Our Guideline - Assistive technology .

For AT valued above $15,000, we have provided some templates below to help assessors and participants provide information to help the NDIA determine the appropriate supports to include in a participant’s plan.

Using these templates ensures the NDIA has the information required for planning and approval and helps avoids delays.

The consent clause ensures the participant has given the NDIA permission to discuss the assessment and/or quotes with the provider(s) concerned directly.

The structure of the templates may also be helpful when providing evidence for AT valued less than $15,000.

For participants

This page current as of
18 October 2022
Indicates required field
Was this page useful?*
Why not?