Corporate Plan 2024–2025
The NDIA Corporate Plan 2024–2025 is the Agency’s most significant planning document. It describes the Agency’s strategic direction for the next four years. It details the key activities we plan to carry out and how we will measure our performance.
- Corporate Plan 2024–2025 (PDF 6.3MB)
- Corporate Plan 2024–2025 (DOCX 460KB)
- Corporate Plan 2024–2025 Easy Read (PDF 9.52MB)
- Corporate Plan 2024–2025 Easy Read (DOCX 68KB)
We recommend people using screen readers use Adobe Acrobat Pro or NVDA.
Revisions and governance
We review and update our Corporate Plan by 31 August each year, for the next four-year period. Before 2024, the title of our Corporate Plans included the four-year time frame (Corporate Plan 2023–2027).
From 2024, the title will include the current financial year only (Corporate Plan 2024–2025). This change has been made to improve readability and accessibility.
The Corporate Plan has been developed in line with government expectations and informed by reviews of key metrics, performance standards and analysis of current issues.
The NDIA Corporate Plan 2024–2025 includes a new strategic direction and updated outcome statement. The NDIA established its previous strategic direction in 2013, when the NDIS first began. At the time, the objective of the Agency was to implement the NDIS nationally.
The strategic direction has now been updated in recognition of the achievement of the NDIS national rollout. Key performance measures for the NDIA have also been adjusted to align with the new outcome statement.
It meets the requirements under s 177(1) of the National Disability Insurance Scheme Act 2013 and s 35 of the Public Governance, Performance and Accountability Act 2013.
Of fundamental importance to our Corporate Plan are our Participant Service Charter and Participant Service Improvement Plan.
Participant Service Charter
The Participant Service Charter shows how we will work with and support participants, and explains what participants, their families and carers can expect when they deal with us.
The Participant Service Charter is based on five engagement principles:
- transparent
- responsive
- respectful
- empowering
- connected.
It also includes new timeframes, called our Participant Service Guarantee.
This sets timeframes for the Agency to make decisions about access, plan approvals, implementation, plan reviews and nominee changes.
Participant Service Improvement Plan
The Participant Service Improvement Plan shows the practical activities and changes we’re committed to delivering to ensure the NDIS works better for everyone.
Past Corporate Plans
2023-2027
- Corporate Plan 2023-2027 (PDF 5.9MB)
- Corporate Plan 2023-2027 (DOCX 349KB)
- Corporate Plan 2023-2027 Easy Read (PDF 7MB)
- Corporate Plan 2023-2027 Easy Read (DOCX 67KB)
- Corporate Plan 2023-2027 Auslan
2022-2026
- Corporate Plan 2022-2026 (PDF 5.2MB)
- Corporate Plan 2022-2026 (DOCX 952KB)
- Corporate Plan 2022-2026 Easy Read (PDF 7.5MB)
- Corporate Plan 2022-2026 Easy Read (DOCX 3.3MB)
2021-2025
2020-2024
- Corporate Plan 2020-2024 (PDF 3.5MB)
- Corporate Plan 2020-2024 (DOCX 2.1MB)
- Easy Read - Corporate Plan 2020-2024 (PDF 5.3MB)
- Easy Read (text only) - Corporate Plan 2020-2024 (DOCX 60KB)
2019-2023
The 2019-2023 NDIS Corporate Plan is available for your reference.
The magazine version of the Corporate Plan provides an overview of the Plan and a fold-out poster of the Agency's aspirations and goals:
Corporate Plan Magazine 2019-2023 (DOCX 622MB)
2018-2022
The 2018-22 NDIS Corporate Plan is available for your reference.