Organisational structure

The current National Disability Insurance Agency's Organisational Structure is structured as follows.

Chief Executive Officer

The Chief Executive Officer (CEO) is responsible for the day-to-day administration of the National Disability Insurance Agency (NDIA). Rebecca Falkingham was appointed Chief Executive Officer of the National Disability Insurance Agency on 18 October 2022. 

The CEO is supported by four Deputy CEOs (DCEO) and the Scheme Actuary. Each are responsible for one of five groups:

  • Participant Experience Delivery – Jeremy Dean
  • Strategy and Service Improvement – Sarah Johnson (Acting)
  • Partners, Providers and Fraud Taskforce – John Dardo (Acting)
  • Government, Engagement and Legal – Lisa Studdert (DCEO)
  • Scheme Actuary – Sarah Johnson

Also reporting directly to the CEO are:

  • Chief Financial Officer – Nicole Glazebrook
  • Chief People Officer – Hamish Aikman
  • Chief Information Officer – Ian Frew
  • Chief Risk Officer – Mel Woodburn
  •  Analytics, Data and Actuarial / Deputy Scheme Actuary – David Gifford (Acting)

Participant Experience Delivery

Deputy CEO, Participant Experience Delivery (direct report to the CEO) – Jeremy Dean

  • General Manager, National Delivery – Scott McNaughton
  • General Manager, Operations & Support – Andrew Maitland 

Strategy and Service Improvement (SSI) group

Deputy CEO, Strategy and Service Improvement (direct report to the CEO) – Sarah Johnson (acting and temporary arrangement)

  • Participant Advocate (direct report to Deputy CEO, Strategy and Service Improvement) – Donna Purcell
  • General Manager, Participant Experience Design – Garth O'Brien
  • General Manager, Strategy and Priorities – Jamie Lowe
  • General Manager, Policy, Advice & Research – Sam Bennett

Deputy CEO, Government, Engagement and Legal (direct report to the CEO) – Lisa Studdert

  • General Manager, Government – Liz Neville
  • General Manager, Communications and Engagement – Shannon Rees
  • Chief Counsel Legal – Matt Swainson

Partners, Providers and Fraud Taskforce (PPFT group)

Deputy CEO, Partners, Providers and Fraud Taskforce (direct report to the CEO)  – John Dardo (acting and temporary arrangement)

  • General Manager, Partner and Contact Centre – Luke Napolitano
  • General Manager, Provider and Market Development – Gerrie Mitra

Chief Risk Officer (CRO) Division

Chief Risk Officer (direct report to the CEO) – Melissa Woodburn

Chief Information Officer (CIO) Division

Chief Information Officer (direct report to the CEO) – Ian Frew

Chief Financial Officer (CFO) Division

Chief Financial Officer (direct report to the CEO) – Nicole Glazebrook

  • General Manager, Digital – Alex Stewart

Chief People Officer (People and Culture Division)

Chief People Officer (direct report to the CEO) – Hamish Aikman

Analytics, Data and Actuarial (ADA) division

Deputy Scheme Actuary (direct report to the CEO) – David Gifford (acting and temporary arrangement)

Download the full organisational structure

This page current as of
18 October 2022