FOI Disclosure log

The National Disability Insurance Agency is required under section 11C of the Freedom of Information Act 1982 (FOI Act) to publish a disclosure log on the website. The disclosure log lists information which has been released in response to an FOI access request. The publication of such documents must be done within 10 working days of the applicant being given access to the document(s).

The disclosure log requirement does not apply to:

  • Personal information about any person if publication of that information would be 'unreasonable'
  • Information about the business, commercial, financial or professional affairs of any person if publication of that information would be 'unreasonable'
  • Other information covered by a determination made by the Australian Information Commissioner if publication of that information would be 'unreasonable'
  • Any information if it is not reasonably practicable to publish the information because of the extent of modifications that would need to be made to delete the information listed in the above dot points.

Note: Information will be added to this register as it is released.

A link will be provided if the information can be downloaded from this website or another website.

Information that is not available on the National Disability Insurance Agency website may be obtained by emailing [email protected]. A charge may be imposed to reimburse National Disability Insurance Agency for the cost incurred in copying or reproducing the information or sending it to you. There will be no charge for the time spent by National Disability Insurance Agency in processing the FOI request that led to this information being made available. You will be notified if any charge is payable and you will be required to pay the charge before the information is provided.

There may be documents in the disclosure log that are not available in html format. If you are unable to read the format provided please contact the FOI Contact Officer at [email protected]. We will try to meet all reasonable requests for an alternate format of the document in a timely manner.

The log can be found at the bottom of this page.

FOI Reference No.Date access grantedFOI requestInformation published in the disclosure logComment
IR 24/25-02117/04/2025A list of all conditions/diagnoses that must be referred to the Technical Advice and Practice Improvement Branch before an application for access to the scheme that includes at least one of those conditions/diagnoses can be approvedThe document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in part with information removed pursuant to section 47E(d) of the FOI Act:

1.    List of Mandatory Advice Requests – current as of 24 January 2025

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

FOI 24/25-076117/04/2025Any correspondence from the NDIA to the NDIS Review requesting or providing advice on multiple or secondary disabilities, impairments or diagnoses, including associated attachments or briefing documentsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 3 documents we released in part with information removed pursuant to section 47F of the FOI Act:

1.    Email – Subject: FW: Presentations for review [SEC=OFFICIAL:Sensitive] – dated 26 June 2023
1.1    Attachment to Document 1 – NDIA feedback on Reviews EI and cost driver materials data and actuarial – undated
1.2    Attachment to Document 1 – NDIA feedback on Reviews EI and cost driver materials policy and research

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

FOI 24/25-051917/04/2025Templates for recording an activity or internal noteThe document is available on request by emailing the Freedom of Information Team at [email protected] .au.The following 1 document was located and released in full:
1. Knowledge Article – Log an activity or internal note
FOI 24/25-149017/04/2025ART Case Management GuidesThe document is available on request by emailing the Freedom of Information Team at [email protected] .au.The following 1 document was located and released in full:
1. Case Management Guide - Behaviour Supports
FOI 24/25-129015/04/2025Number of NDIS Participants with autism each 6 months from 2019 to present broken down by:
a)    Their level of function; and
b)    Whether autism is their primary or secondary disability		The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following 1 document was created pursuant to section 17 of the FOI Act and released in full:

1.    Data and Statistics – Participants with Autism – 30 June 2019 – 31 December 2024

FOI 24/25-103511/04/2025Case Management Guides for Compensation, Support Workers - Activities Daily Living (ADL), Home & Living, Vehicle Modifications, Home Modifications, Community Supports, Transport, Plan Management and Decision Making.The documents are available on request by emailing the Freedom of Information Team at [email protected].10 documents were released in full:
1. Case Management Guide – Compensation 
2. AAT Case Management Guide – Support Workers Activities Daily Living (ADL)
3. Case Management Guide – Support Workers Activities Daily Living (ADL)
4. Case Management Guide – Home and Living
5. Case Management Guide – Vehicle Modifications
6. Case Management Guide – Home Modifications
7. Case Management Guide – Community Supports
8. Case Management Guide – Transport Supports for Adult Participants
9. Case Management Guide – Plan Management
10. Case Management Guide – Decision Making 
FOI 24/25-135410/04/20251.   The most recent version of any advice, guidance documents, policies, or internal assessment tools used by NDIA planners, Local Area Coordinators (LACs), or other decision-makers to determine whether Exercise Physiology, Physiotherapy, Occupational Therapy and Dietetics is considered a reasonable and necessary support.
2.    Any criteria, scoring systems, or decision-making frameworks embedded in the tool that outline when a participant is eligible for funded Exercise Physiology, Physiotherapy, Occupational Therapy and Dietetics services.
3.    Any internal guidance materials, memos, or training documents provided to NDIA staff and/or external contractors on the application of the tools in determining eligibility for Exercise Physiology, Physiotherapy, Occupational Therapy and Dietetics under the scheme.  		The document is available on request to the Freedom of Information Team of the Agency at [email protected].


The following 10 documents were released in full:
1. Guide – Therapy supports v3.0 
2. Guide – Therapy supports – Appendix A v2.0 
3. Guide – Therapy supports – Appendix B v2.0 4. Operational Guidelines - Principles we follow to create your plan v4.0
5. Operational Guidelines - Reasonable and necessary supports v7.0
6. Operational Guidelines - Creating your plan v11.0 7. Operational Guidelines - Assistive Technology v10.0 8. Operational Guidelines - Nutrition supports including meal preparation v5.0
9. Operational Guidelines - Mainstream and Community Supports Interfaces v7.0
10. Operational Guidelines - Mainstream and Community Supports Overview V2.0

FOI 24/25-136210/04/2025Case Management Guide- ABA;
Case Management Guide- Behaviour Supports;
AAT Case Management Guide- Behaviour Supports;
Case Management Guide- Critical Incidents;
AAT Case Management Guide Critical Incidents.' 		The document is available on request to the Freedom of Information Team of the Agency at [email protected].The following 5 documents were released in full:
1. ART Case Management Guide – Applied Behavioural Analysis (ABA) (Draft version) 
2. ART Case Management Guide – Behaviour Supports (Final version) 
3.  AAT Case Management Guide – Behaviour Supports – (Obsolete version) 4. ART Case Management Guide – Critical Incidents (Draft version)
5. AAT Case Management Guide – Critical Incidents (Obsolete version)
FOI 24/25-133108/04/2025A copy of each version of the ‘Frequently Asked Questions About Legislation’ webpage published between 15 December 2024 and 14 February 2025.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 5 documents were released in full:

1.    NDIA Website – Frequently Asked Questions About Legislation – 10 December 2024
2.    NDIA Website – Frequently Asked Questions About Legislation – 18 December 2024
3.    NDIA Website – Frequently Asked Questions About Legislation – 20 December 2024
4.    NDIA Website – Frequently Asked Questions About Legislation – 7 January 2025
5.    NDIA Website – Frequently Asked Questions About Legislation – 7 February 2025

FOI 24/25-095908/04/2025A copy of each version of the ‘Frequently Asked Questions About Legislation’ webpage published between its initial publication date and 14 December 2024. The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

    The following 13 documents were released in full:

  1. NDIA Website – Frequently Asked Questions About Legislation – 6 September 2024
  2. NDIA Website – Frequently Asked Questions About Legislation – 13 September 2024
  3. NDIA Website – Frequently Asked Questions About Legislation – 20 September 2024
  4. NDIA Website – Frequently Asked Questions About Legislation – 3 October 2024
  5. NDIA Website – Frequently Asked Questions About Legislation – 9 October 2024
  6. NDIA Website – Frequently Asked Questions About Legislation – 14 October 2024
  7. NDIA Website – Frequently Asked Questions About Legislation – 18 October 2024
  8. NDIA Website – Frequently Asked Questions About Legislation – 29 October 2024
  9. NDIA Website – Frequently Asked Questions About Legislation – 13 November 2024
  10. NDIA Website – Frequently Asked Questions About Legislation – 15 November 2024
  11. NDIA Website – Frequently Asked Questions About Legislation – 22 November 2024
  12. NDIA Website – Frequently Asked Questions About Legislation – 27 November 2024
  13. NDIA Website – Frequently Asked Questions About Legislation – 10 December 2024
FOI 24/25-13217/04/2025"a list of the largest 1000 providers by total payments for the period 1 January 2024 to 1 January 2025 (Agency and Plan Managed)”    The documents are available on request by emailing the Freedom of Information Team at [email protected].The following 2 documents were released in full:
1. Section 17 – Data – Largest 1000 Providers
2. Section 17 – Data – Largest 1000 Providers
FOI 24/25-12672/04/2025

Copies of the Outcomes Questionnaire and Family Questionnaire for: 

  • young children (before starting school)
  • children who have commenced school up to age 14
  • young people aged 15-24
  • adults aged 25 and over
The documents are available on request by emailing the Freedom of Information Team at [email protected].

The following 7 documents were located and released in full:

1. Family Questions for child participants aged 0-15 V2.0
2. Outcomes Framework - Short Form Questionnaires - Family Questions for participants aged 15 to 24 V2.0
3. Outcomes Framework - Short Form Questionnaires - Family Questions for participants aged 25 and over V2.0
4. Outcomes Framework - Short Form Questionnaires - Participants from 0 to before starting school V3.0. 
5. Outcomes Framework - Short Form Questionnaires - Participants from starting school  to age 14 V3.0. 
6. Outcomes Framework - Short Form Questionnaires - Participants aged 15 to 24 V3.0. 
7. Outcomes Framework - Short Form Questionnaires – Participants aged 25 and over V3.0. 

FOI 24/25-070031/03/2025All current documents, including standard operating procedures, for determining reasonable and necessary home and living supports, as well as access to specialist disability accommodation. This includes specific procedures for people with psychosocial disabilities, Autism Level 3, severe intellectual disability, and non-verbal individuals. Additionally, statistics on approvals of specialist disability accommodation over the past three years, grouped by state/territory and disability.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 6 documents were released in full:

1.Operational Guideline – Supported Independent Living v6.0, dated 24 October 2024
2. Operational Guideline – Specialist Disability Accommodation v7.0, dated 25 July 2022
4. Operational Guideline – Individualised Living Options v9.0, dated 5 January 2023
5. Operational Guideline – Reasonable and Necessary Supports v7.0, dated 22 September 2024
7. Data Report – Specialist Disability Accommodation per State, undated
8. Data Report – Specialist Disability Accommodation per Disability, undated

The following document was released in part with information redacted pursuant to section 47E(d) of the FOI Act:
6. Specialist Disability Accommodation Eligibility Guidance v1.0 – dated 22 April 2024

The following document was refused in full pursuant to section 47E(d) of the FOI Act:
3. HALO Decision Guide – H&L Planning v2.3

FOI 24/25-102231/03/2025Top 1000 providers that billed NDIA from 1 July 2023 to 30 June 2024The document is available on request to the Freedom of Information Team of the Agency at [email protected]. 

8 documents were released in full: 
1. Top providers of Employment Related Assessment, Counselling and Advice
2. Top providers of Employment Assistance
3. Top providers of School Leaver Employment Supports (transitional)
4. Top providers of Supports in Employment - Weekday Daytime
5. Top providers of Supports in Employment - Weekday Evening
6. Top providers of Supports in Employment - Saturday
7. Top providers of Supports in Employment – Sunday
8. Top providers of Supports in Employment - Public Holiday

Documents were created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-091327/03/2025…any guidance material prepared by the Legal Practice and Capability Branch that mentions Applied Behaviour Analysis (ABA).The document is available on request to the Freedom of Information Team of the Agency at [email protected].The following document was released in full:
1. Case Management Guide – Applied Behavioural Analysis (ABA) DRAFT - Undated
FOI 24/25-064228/03/2025Young People In Residential Aged Care (YPIRAC) Practice Guides
 		The documents are available on request by emailing the Freedom of Information Team at [email protected].

2 documents were located and released as follows:

1. Practice Guide – Younger People in Aged Care (YPIRAC) v15.0, dated 2 May 2019 – part release

2. YPIRAC - Work Practice – Access Sub Process v1.02, dated 18 February 2018 – full release

Material within 1 document has been redacted pursuant to section 22(1)(a)(ii) and/or 11(C)(1)(a) of the Freedom of Information Act 1982.

FOI 24/25-112125/03/2025Data – Total number of complaints made about NDIA staff (date range 16/10/19 to 07/03/25)The document is available on request by emailing the Freedom of Information Team at [email protected].

One document was created under section 17 of the Freedom of Information Act 1982 and released in full:

Data – Total number of complaints made about NDIA staff (date range 16/10/19 to 7/03/25)

FOI 24/25-086021/03/2025

I am requesting access to information under the Freedom of Information Act 1982 in regard to the recent decision to remove music therapy from Capacity Building Supports - Improved Daily Living and Early Childhood Supports. Please provide:

  • the written recommendation and accompanying report that provides the basis for the claim made by the National Disability Insurance Agency on 26th November 2024 that: "they [music therapy and art therapy] do not meet the evidentiary standards required to be classified as a ‘therapy’ under the definition of NDIS supports . . . We understand that the evidence base in relation to art and music therapy is continuing to be developed, as it relates to disability-related support."
  • the terms of reference for the expert evidence group that provided the recommendation for this decision
  • the criteria under which the evidence for music therapy was measured.
The documents are available on request by emailing the Freedom of Information Team at [email protected].

The following 3 documents were located and released in full.

1. Report - Evidence Summary: Art and music therapy, dated 26 November 2024
2. NDIS Independent Review of Pricing of Art and Music Therapy Terms of Reference
3. Documents referenced in evidence summary

FOI 24/25-085519/03/2025

Communications between NDIA staff related to the preparation and approval of the research paper titled “Applied behaviour analysis and positive behaviour support”

Draft copies of the paper which were prepared prior to its final approval.

The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 21 documents were released in part:

1. Email – Subject: RE: RES 246 Scope of ABA, dated 7 July 2022
2. Email – Subject: RES 246 Scope of ABA, dated 7 July 2022
3. Email – Subject: RES 246 ABA and Positive behaviour support, dated 21 July 2022
4. Email – Subject: RE: RES 246 ABA and Positive behaviour support, dated 22 July 2022
5. Email – Subject: Cleared: RES 246 Applied Behaviour Analysis and Positive Behaviour Support, dated 25 July 2022
5.1 Attachment to Document 5 – Research Paper – Applied behaviour analysis and positive behaviour support v1, dated 25 July 2022
6. Email - Subject: FW: Cleared: RES 246 Applied Behaviour Analysis and Positive Behaviour Support, dated 29 July 2022
6.1 Attachment to Document 6 - Research Paper - Applied behaviour analysis and positive behaviour support v1, dated 25 July 2022
7. Email - Subject: FW: Cleared: RES 246 Applied Behaviour Analysis and Positive Behaviour Support, dated 25 August 2022 
7.1 Attachment to Document 7 - Research Paper - Applied behaviour analysis and positive behaviour support v1, dated 25 July 2022
8. Email - Subject: FW: Cleared: RES 246 Applied Behaviour Analysis and Positive Behaviour Support, dated 25 August 2022
8.1 Attachment to Document 8 - Research Paper - Applied behaviour analysis and positive behaviour support v1, dated 25 July 2022
9. Email – Subject: RE: Research, dated 31 May 2022
9.1 Attachment to Document 9 – Research Request – Applied Behaviour Analysis, dated 22 July 2019
10. Email – Subject: RE: RES 246 Scope of ABA , dated 7 July 2022
11. Email – Subject: RE: RES 246 ABA and Positive behaviour support, dated 22 July 2022
12. Email – Subject: RES 246 ABA and positive behaviour support.docx, dated 25 July 2022
12.1 Attachment to Document 12 – Research Paper – Applied behaviour analysis and positive behaviour support draft v.01, dated 21 July 2022
13. Email – Subject: For Clearance: RES 246 ABA and positive behaviour support, dated 21 July 2022
13.1 Attachment to Document 13 – Research Paper – Applied behaviour analysis and positive behaviour support draft v.01, dated 21 July 2022
14. Email – Subject: RE: RES 246 ABA and positive behaviour support.docx, dated 25 July 2022

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

FOI 24/25-073018/03/2025All previous drafts (created 1 month prior to) the report - "Behaviourally based intervention for children on the autism spectrum: A systematic review and dose-response meta-analysis" (version 2 - May 2023).    The documents are available on request by emailing the Freedom of Information Team at [email protected]

 

The following 4 documents were located and released in full. 

  1. Behaviourally based interventions in children with Autism Spectrum Disorders: A systematic review and dose-response meta-analysis (with comments) v2.0 - Date: April 2023
  2. Behaviourally based interventions in children with Autism Spectrum Disorders: A systematic review and dose-response meta-analysis v2.0 - Date: May 2023\
  3. Behaviourally based interventions in children with Autism Spectrum Disorders: A systematic review and dose-response meta-analysis v2.0 Date: May 2023
  4. Behaviourally based interventions in children with Autism Spectrum Disorders: A systematic review and dose-response meta-analysis v2.0 Date: 18 May 2023
FOI 24/25-1102 14/03/2025Data - Time period: 1 January 2018 to 31 December 2019.
Number of participants who had their first NDIS plan after attaining the age of 65 years, and whose data did not appear on the spreadsheets provided to the NDIA by the States and Territories during the transition period of States and Territory to the NDIA.		The document is available on request by emailing the Freedom of Information Team at [email protected]

The following document was created under section 17 of the Freedom of Information Act 1982 and released in full.
 

  1. Data - Time period: 1 January 2018 to 31 December 2019. Number of participants who had their first NDIS plan after attaining the age of 65 years.
FOI 23/24-083314/03/2025Documents relating to the NDIS Autism Advisory Group (AAG)The documents are available on request by emailing the Freedom of Information Team at [email protected]

The following 17 documents were located and released as follows:

  1. Autism Advisory Group 2023/2024 Work Plan – Released in Full
  2. Autism Advisory Group 2023/2024 Work Plan (draft) – Released in Full
  3. Autism Advisory Group Slide Deck  
    28 February 2023 – Released in Part
  4. Chief Executive Meeting Brief  
    28 February 2023 - Released in Part
  5. NDIA - Sustainability Autism & children in the NDIS. 09 March 2023 - Released in Full
  6. Autism Advisory Group Slide Deck 
    20 April 2023 - Released in Part
  7. Executive Meeting Brief  
    20 April 2023 - Released in Part
  8. Autism Advisory Group Slide Deck 
    15 June 2023 - Released in Part
  9. Autism CRC Slide Deck 
    15 June 2023 – Released in Full
  10. Chief Executive Meeting Brief 
    15 June 2023 - Released in Part
  11. Autism Advisory Group Slide Deck 
    24 August 2023 - Released in Part
  12. Chief Executive Meeting Brief 
    24 August 2023 - Released in Part
  13. Autism Advisory Group Action Items  
    August 2023 - Released in Part
  14. Autism Advisory Group Slide Deck 
    19 October 2023 - Released in Part
  15. Chief Executive Meeting Brief 
    27 October 2023 - Released in Part
  16. Autism Advisory Group Slide Deck 
    4 December 2023 - Released in Part
  17. Autism Advisory Group Action Items 
    December 2023 - Released in Part

Material within documents 3, 4, 6, 7, 8, 10 - 17 has been redacted pursuant to section 47E(d) and 47F of the Freedom of Information Act 1982.

FOI 24/25-088313/03/2025Knowledge articles and letter templates for the following processes: access decision, information requests, early intervention requirements, disability requirements, updating a person’s account, creating enquiry cases and impairment categories guide.The documents are available on request by emailing the Freedom of Information Team at [email protected]

The following 15 documents were located, and the following 14 documents were released in full:

1. Knowledge Article - Make an access decision – Post legislation changes v9.0
2. Knowledge Article - Check decision – legislative timeframes v2.0
3. Knowledge Article - Understand early intervention requirements v2.0
4. Knowledge Article - Understand disability requirements v2.0
5. Access Accessor Outcome Form
6. Letter template – Access not met decision v10.0
7. Knowledge Article - Contact to advise outcome of access decision v4.0
8. Knowledge Article - Contact to request further information for access decision v1.0
9. Knowledge Article - Send a manual letter v14.0
10. Template - Access not met decision – Post legislation changes v2.0
11. Letter template – Request for information – General v1.0
12. Knowledge Article - Update a person account v8.0
13. Knowledge Article - Create an enquiry case v9.0
14. Knowledge Article - Impairment categories guide v1.0

The following document was released in part:
Knowledge Article - Complete pre-assessment for an access decision v6.0

Material within this document has been redacted pursuant to section 47F of the Freedom of Information Act 1982.

FOI 24/25-052812/03/2025Data – 
1. Monthly numbers of participant critical incidents (PCI) based on primary PCI categories 
2. Monthly numbers of first plan approvals including Assistive Technology 
3. Monthly numbers of new plan assessments linked to Assistive Technology		The document is available on request by emailing the Freedom of Information Team at [email protected]One document, created under section 17 of the Freedom of Information Act 1982, was released in full.
FOI 24/25-050711/03/2025

Documents related to NDIA Complaints Management & FOI Branch for FOI and PIA requests, including:

  • FAQ “If you are unsure of what advice the FOI team requires, please refer to the attached FAQ, or contact the FOI decision maker for clarification
  • File names and titles of all 2024 Documents: 38 and “13 FOI training videos
  • All current SOPS, task cards and guides in pdf/word format * All current decision letter templates
  • All current forms and templates used in consulting with other business divisions”
The documents are available on request by emailing the Freedom of Information Team at [email protected]The following 24 documents were located and released in full.

1     FOI Document Search and Advice FAQs 

Undated 
2     File Names and Titles of documents and Training Videos 

Date: 2024 
3-16     Current SOPs, Task Cards and Guides for FOI & PIA Requests 

Date: Various Dates 
17-22     Current Decision Letter Templates 

Undated 
23     FOI Email Templates v12 

Date: 21 February 2025 
24     PIA Email Templates v1.1 

Date: 22 November 2023 
FOI 24/25-077511/03/2025Top 1000 NDIS Providers by Total Agency Payments and Plan Managed Payments in 
2020, 2021, 2022 and 2023.

The documents are available on request by emailing the Freedom of Information Team at [email protected]


 

8 documents created under section 17 of the Freedom of Information Act 1982 and released in full.

  1. Direct Payments 
    Financial Year 2019-2020
  2. Direct Payments 
    Financial Year 2020-2021
  3. Direct Payments 
    Financial Year 2021-2022
  4. Direct Payments 
    Financial Year 2022-2023
  5. Direct Payments 
    Financial Year 2023-2024
  6. Indirect Payments 
    Financial Year 2021-2022
  7. Indirect Payments 
    Financial Year 2022-2023
  8. Indirect Payments 
    Financial Year 2023-2024 
FOI 24/25-079828/02/2025

Current funding and reasonable and necessary Standard operating procedures (SOPs) or practice guides that related to:

1. Determining funded supports ratio for a participant's direct supports e.g. 1:1, 2:1, 1:3

2. Determining a participant's eligibility for Supported Independent Living

The document is available on request to the Freedom of Information Team of the Agency at [email protected].The following document was released in full.
1. Operational Guidelines - Supported independent living - Version 6.0
FOI 24/25-095328/02/2025Knowledge Articles relating to ‘Replacement Supports.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 3 documents were released in full.
1. Knowledge Article - Check criteria for a replacement support application – Version 1.0

2. Knowledge Article - Create and action a request for a replacement support – Version 1.0

3. Knowledge Article - Make fund management decision – Version 12.0

FOI 24/25-053027/02/2025Nil CRA Policy and the Nil CRA SOPThe document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in full:

1. Standard Operating Procedure – Compensation Reduction Amount (CRA) – Nil CRA v2 dated 4 October 2021

FOI 24/25-103821/02/2025NDIS Complaint Resolution and Oversight GuideThe documents are available on request by emailing the Freedom of Information Team at [email protected]

The following 2 documents were located and the following document was released in full:

  • Enquiries, Complaints and Feedback Policy Overview

The following document was released in part:

  • Complaints Resolution and Oversight Template Guide V11.3

Material within this document has been redacted pursuant to sections 47E(d) and 47F of the Freedom of Information Act 1982.

FOI 24/25-103721/02/2025Documents about NDIS Feedback and Complaints FrameworkThe documents are available on request by emailing the Freedom of Information Team at [email protected]

The following 2 documents were located and released in full:

  • NDIS Complaints and Feedback Framework
  • Complaints Quality Framework and Checklist
FOI 24/25-103621/02/2025NDIS Standard Operating Procedure about Investigating, Managing and Closing a Complaint    The documents are available on request by emailing the Freedom of Information Team at [email protected]

The following 3 documents were located and the following 2 documents were released in full:

  • SOP Record, View and Update a Complaint v7.1
  • NDIS Enquiries, Feedback and Complaints Policy

The following document was released in part:

  • SOP Resolving Complaints v10

Material within this document has been redacted pursuant to sections 47E(d) and 47F of the Freedom of Information Act 1982.

FOI 24/25-058721/02/2025

Posts and Comments of two (2) internal Yammer groups used by NDIS staff:

  • Autism Spectrum Disorders
  • Understanding the Autism Spectrum by Dr Bennett, PHD"
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 2 documents were released in part:

  1. Yammer Group – Autism Spectrum Disorder – dated December 2024
  2. Yammer Group – Understanding the Autism Spectrum by Dr Bennett PhD – dated 23 December 2024

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) and 47F of the FOI Act.

FOI 24/25-51521/02/2025TAPIB Intranet contentThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Of 24 documents,  5 were released in full, 13 were released in part, and 6 had access refused:

1. Knowledge Article – Create a technical advice case, dated 26 September 2024  - partial access. Exemption claimed: s47E(d) – certain operations of agencies

2. Knowledge Article – complete the risk matrix for a technical advice case, dated 27 September 2023 - full release

3. Knowledge Article – Review and action returned technical advice case, dated 25 September 2023 - full release

4. TAPIB Home Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy

5. TAPIB Assistive Technology Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy

6. Core, Capacity building and Mainstream Interface Supports Intranet Page – partial access. Exemption claimed: s47E(d) - certain operations of agencies s47F – personal privacy

7. Disability Related Health Supports Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies

8. Home Modifications Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy

9. Requesting Advice Intranet Page - partial access. Exemption claimed: s47E(d) – certain operations of agencies

10. Requesting Replacement Supports Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies

11. TAPIB Advisors Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy

12. TAPIB Digest – Published Advice Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy

13. Technical Advice & Practice Improvement Branch Services Intranet Page – partial access. Exemption claimed: s47E(d) – certain operations of agencies

14. Vehicle Modifications Intranet Page - partial access. Exemption claimed: s47E(d) – certain operations of agencies s47F – personal privacy

15. Site Contents Intranet Page - partial access. Exemption claimed: s47F – personal privacy

16. Mandatory Advice Requests Confluence Page - access refused. Exemption claimed: s47E(d) – certain operations of agencies

17. TAPIB Digest Confluence Page - access refused. Exemption claimed: s47E(d) – certain operations of agencies

18. S34 (streamlined) – TAPIB Technical Advice Template - full access

19. S34 (With Detail) – TAPIB Technical Advice Template - full access

20. S24 & S34 – TAPIB Technical Advice Template - full access

21. TAB Assistive Technology Checklist - access refused. Exemption claimed: s47E(d) – certain operations of agencies

22. TAB Behaviour Support and Restrictive Practice Checklist (no longer published) - access refused. Exemption claimed: s47E(d) – certain operations of agencies

23. TAB Home Modifications Checklist - access refused. Exemption claimed: s47E(d) – certain operations of agencies

24. TAB Vehicle Modifications Checklist - access refused. Exemption claimed: s47E(d) – certain operations of agencies

Material has been redacted pursuant to section 47E(d) and 47F of the Freedom of Information Act 1982.

FOI 24/25-020921/02/20251. All guidance documents for delegates that address determining the number of weeks /per year that can/should be funded for capacity building and core supports. (Please provide these documents in full). 

2. All internal policy documents that address the number of weeks /per year funded for capacity building and core supports.

3. All research, reports, briefs, and policy design documents created during the process of determining the number of weeks /per year that can/should be funded for capacity building and core supports, where the determinations were then used in guidance documents, policy documents, and the typical support calculator (TSP) system. (Please provide these documents in full).		The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Of 3 documents, 2 were released in full and 1 was released in part:
1. Our Guideline – Reasonable and necessary supports – full release

2. Creating your plan – full release

3. Knowledge article - Understand and update the plan conversation support tool – s47E(d) – certain operations of agencies 

FOI 24/25-045820/02/2025NDIS internal policy and guidance documents related to the decision-making process for 'replacement supports'.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].The following 2 documents were released in full: 
1. Check criteria for a replacement support application.
2. Create and action a request for a replacement support.
FOI 24/25-074020/02/2025Data - internal review of a decision requests between July 2023 – September 2024.    The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document, created under section 17 of the Freedom of Information Act 1982, was released in full.
FOI 24/25-075619/02/2025
  1. Article “Understand functional capacity assessments”
  2. Article “Create a new functional capacity assessment case”
  3. An un-redacted copy of “SGP KP Publishing – Record assessment - WHODAS” that was previously released in FOI 24/25-0230
  4. All other internal articles, guidance, and standard operating procedures about functional capacity assessments (both general and about specific assessment tools)
  5. The “WHODAS2 Training Presentation” document
  6. All training materials provided or available to staff about functional capacity assessments  (both general and about specific assessment tools)
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 26 documents were released in full:

1.    Knowledge Article (KA) - Understand functional capacity assessments - dated July 2023
2.    KA - Create a new functional capacity assessment case - dated December 2023
3.    KA - Record Assessment WHODAS -dated October 2023
4.    KA - Record Assessment - PEDI-CAT - dated 18 December 2023
5.    KA - Record a communication function classification score - dated July 2023
6.    KA - Record information - Disease steps assessment - dated July 2023
7.    KA - Record Information - Expanded disability status scale - dated July 2023
8.    KA - Record information - functional impact of hearing loss - dated July 2023
9.    KA - Record information - functional impact of vision loss - date: July 2023
10.    KA - Record information - gross motor functional classification scale - dated July 2023
11.    KA - Record information - level of lesion assessment - dated July 2023
12.    KA - Record information - Life Skills Profile (LSP-16) - dated July 2023
13.    KA - Record information - manual ability classification system - dated July 2023
14.    KA - Record information - Modified Rankin Scale - dated July 2023
15.    KA - Record information - the Care and Needs Scale - dated: July 2023
16.    KA - Record Information - Record Information - Vineland Adaptive Behaviour Scales - dated July 2023
17.    KA - Record information from the DSM5 – Autism - dated July 2023
18.    KA - Record information from the DSM5 - intellectual Disability - dated July 2023
19.    KA - How to apply for the NDIS in PACE - dated 27 May 2023
20.    KA - Action a plan approval case when access is granted without pre-access information gathering - dated 12 August 2024
21.    Standard Operating Procedure - Complete the Update the Severity Tools task v3 - dated July 2023
22.    Practice Guide - Identifying Housing Solutions v22 - dated 28 April 2021
23.    Practice Guide - Safeguarding the participant's interests v8 - dated 14 January 2021
24.    WHODAS 2.0 - dated 18 March 2020
35.    eLearning Module - CI Connect – Severity Tools - dated 2021 – Current as of January 2025
36.    eLearning Module - CI Connect – Severity Tools: Team Facilitation Discussion Questions - dated 2021 – Current as of January 2025.

Documents 35 and 36 were created pursuant to section 17 of the Freedom of Information Act 1982.

The following 10 documents were released in part:

25.    Frontline Essential: Making Connections, Applying and Access v3 - dated 4 March 2024
26.    Frontline Essential: Making Connections, Applying and Access – Program Guide v2.3 - dated 29 October 2024
27.    Making Connections, Applying and Access – Learner Workbook: Answer Guide v2.3 - dated 29 October 2024
28.    Check-ins Program Guide Transition v2.2 - dated 5 September 2024
29.    Frontline Essentials: Check-ins v2.2 - dated 5 September 2024
30.    Changes to your Plan – Program v2.2 – dated 6 September 2024
31.    Frontline Essentials: Changes to you plan v2.2 - dated 6 September 2024
32.    Overview _ Early Childhood Approach – Facilitator Guide v2 - dated 1 March 2024
33.    Overview _ Early Childhood Approach v2 - dated 1 March 2024
34.    Overview – Early Childhood Approach – Learner Workbook v2 - dated 1 March 2024

Material within these documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

FOI 24/25-084014/02/2025NDIA Organisational structure and division role summaryThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 2 documents were located and released in full:

1. NDIA Organisational structure and position occupancy effective 18 November 2024

2. Division role summary  

FOI 24/25-157113/02/2025 1.    I am seeking copies of the document/s which provides for allocation of SES people to SES positions, commonly called the NDIA Senior Executive Organisational Structure.  I am seeking any iterations of the document between 1 Jan 2024 and 20 March 2025.."The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following 62 documents were released in full:
1. NDIA Senior Executive Organisational Structure - 1 January 2024
2. NDIA Senior Executive Organisational Structure - 8 January 2024
3. NDIA Senior Executive Organisational Structure – 15 January 2024
4. NDIA Senior Executive Organisational Structure – 22 January 2024
5. NDIA Senior Executive Organisational Structure – 29 January 2024
6. NDIA Senior Executive Organisational Structure – 5 February 2024
7. NDIA Senior Executive Organisational Structure – 12 February 2024
8. NDIA Senior Executive Organisational Structure – 19 February 2024
9. NDIA Senior Executive Organisational Structure – 26 February 2024
10. NDIA Senior Executive Organisational Structure – 4 March 2024
11. NDIA Senior Executive Organisational Structure – 11 March 2024
12. NDIA Senior Executive Organisational Structure – 18 March 2024
13. NDIA Senior Executive Organisational Structure – 25 March 2024
14. NDIA Senior Executive Organisational Structure – 1 April 2024
15. NDIA Senior Executive Organisational Structure – 8 April 2024
16. NDIA Senior Executive Organisational Structure – 15 April 2024
17. NDIA Senior Executive Organisational Structure – 22 April 2024
18. NDIA Senior Executive Organisational Structure – 29 April 2024
19. NDIA Senior Executive Organisational Structure – 6 May 2024
20. NDIA Senior Executive Organisational Structure – 13 May 2024
21. NDIA Senior Executive Organisational Structure 20 May 2024
22. NDIA Senior Executive Organisational Structure – 27 May 2024
23. NDIA Senior Executive Organisational Structure – 3 June 2024
24. NDIA Senior Executive Organisational Structure  -10 June 2024
25. NDIA Senior Executive Organisational Structure – 17 June 2024
26. NDIA Senior Executive Organisational Structure – 24 June 2024
27. NDIA Senior Executive Organisational Structure – 1 July 2024
28. NDIA Senior Executive Organisational Structure – 8 July 2024
29. NDIA Senior Executive Organisational Structure – 15 July 2024
30. NDIA Senior Executive Organisational Structure – 22 July 2024
31. NDIA Senior Executive Organisational Structure – 29 July 2024
32. NDIA Senior Executive Organisational Structure – 5 August 2024
33. NDIA Senior Executive Organisational Structure – 12 August 2024
34. NDIA Senior Executive Organisational Structure – 28 August 2024
35. NDIA Senior Executive Organisational Structure -2 September 2024
36. NDIA Senior Executive Organisational Structure – 9 September 2024
37. NDIA Senior Executive Organisational Structure – 16 September 2024
38. NDIA Senior Executive Organisational Structure – 23 September 2024
39. NDIA Senior Executive Organisational Structure – 30 September 2024
40. NDIA Senior Executive Organisational Structure – 7 October 2024
41. NDIA Senior Executive Organisational Structure – 14 October 2024
42. NDIA Senior Executive Organisational Structure – 21 October 2024
43. NDIA Senior Executive Organisational Structure – 28 October 2024
44. NDIA Senior Executive Organisational Structure – 4 November 2024
45. NDIA Senior Executive Organisational Structure – 11 November 2024
46. NDIA Senior Executive Organisational Structure – 18 November 2024
47. NDIA Senior Executive Organisational Structure – 25 November 2024
48. NDIA Senior Executive Organisational Structure – 2 December 2024
49. NDIA Senior Executive Organisational Structure – 9 December 2024
50. NDIA Senior Executive Organisational Structure – 16 December 2024
51. NDIA Senior Executive Organisational Structure – 23 December 2024
52. NDIA Senior Executive Organisational Structure – 6 January 2024
53. NDIA Senior Executive Organisational Structure – 13 January 2024
54. NDIA Senior Executive Organisational Structure – 20 January 2024
55. NDIA Senior Executive Organisational Structure – 27 January 2025
56. NDIA Senior Executive Organisational Structure – 3 February 2025
57. NDIA Senior Executive Organisational Structure – 10 February 2025
58. NDIA Senior Executive Organisational Structure – 17 February 2025
59. NDIA Senior Executive Organisational Structure – 24 February 2025
60. NDIA Senior Executive Organisational Structure – 3 March 2025
61. NDIA Senior Executive Organisational Structure – 10 March 2025
62. NDIA Senior Executive Organisational Structure – 17 March 2025

FOI 24/25-061513/02/2025“I would like to request any documents which state the NDIA's policies, procedures, guidance documents etc. about the recording of phone calls made to/from the NDIA. If relevant, I would like the documents to show the contact number unredacted which the policy is referring to. I would additionally like any documents which provide guidance for what NDIA staff should do if a caller states that they are recording the call or asks for permission to record the call”The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 6 documents were released in part:
1. Caller Requests to Record Phone Call Phone Enquiry

2. Amazon Connect Telephony Responses

3. Amazon Connect Team Leader Guidance

4. Amazon Connect Telephony Service Officer Guidance

5. Call Handling Basics

6. NCC Service Officer Guidance

Material within these documents have been redacted pursuant to section 47E(d) of the Freedom of Information Act 1982.

FOI 24/25-041313/02/2025“I'm seeking access to these documents from the list of the TAB's research documents“The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 18 documents were released in part:
1. Research Paper - Antley-Bixler Syndrome & Persistent Depressive Disorder, dated 1 October 2020

2. Research Paper - Congestive Heart Failure Treatment Options, dated 2 October 2020

3. Research Paper - Arthogryposis Multiplex Congenita, dated 12 November 2020

4. Research Paper - Treatment of Somatic Symptom Disorder, dated 1 March 2021

5. Research Paper - Correlation between weight loss and pain, dated 22 July 2021

6. Research Paper - Therapy Programs for Lupus, dated 30 July 2021

7. Research Paper - New daily persistent headache v1.0, dated 23 June 2022

8. Research Paper - Corticobasal syndrome, dated 6 July 2022

9. Research Paper - Dementia supports, dated 1 September 2020

10. Research Paper - Paediatric Autoimmune Neuropsychiatric Disorders Associated with Streptococcal infections 2020 0120, dated 15 September 2020

11. Research Paper - Russell Silver Syndrome 2020 0119, dated 7 September 2020

12. Research Paper - AAT Persistent Postural Perception Dizziness 2020 0118, dated 7 September 2020

13. Research Paper - ACC Lyme Disease 2020 0095, dated 24 June 2020

14. Research Paper - AT Down syndrome CPAP Sleep Apnoea 2019 0049 ADO283, dated 11 October 2019

15. Research Paper - HWB Efficacy of an Eating Disorder Exercise Program Development by an Exercise Physiologist 2020 0066, dated 23 January 2020

16. Research Paper - HWB Research - Cystic Fibrosis in Children 2020 0065, dated 3 February 2020

17. Research Paper - Syndromic Obesity Final, dated 1 December 2019

18. Research Paper - Duchenne Muscular Dystrophy,  dated 31 October 2019

Material within these documents have been redacted pursuant to section 22(1)(a)(ii) and section 47F of the Freedom of Information Act 1982.

FOI 24/25-075913/02/2025Case Management Guides for Supportable Impairments, Access for Chronic Health Conditions and Model Litigant Obligations.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 3 documents were released in full:

1. AAT Case Management Guide: Supportable Impairments

2. Case Management Guide: Supportable Impairments

3. Case Management Guide - Model Litigant Obligations

1 document sourced from previous disclosure log release:

• Case Management Guide: Access for Chronic Health Conditions 

FOI 24/25-042411/02/2025“I request a list of all mortality and non-mortality exits for all current NDIS participants, including those with and without active plans, from January 2020 to the most recent available date. Please include: 
1. Monthly totals of all mortality exits, broken down by state/territory, gender and age 
2. Monthly totals of non-mortality exits (participants removed from the NDIS), including reasons for exit if available, broken down by state/territory, gender and age 
3. Total number of NDIS participants (with and without active plans) for each month, to calculate accurate percentages. 
4. Any data or reports on COVID-19 related deaths among NDIS participants. 
5. Information on any changes to data collection or reporting methods during this period that might affect the interpretation of trends“    		The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full:
1. Section 17 Document
Document created under section 17 of the Freedom of Information Act 1982
FOI 24/25-054711/02/2025“I am seeking information on how many families have multiple members as participants on the scheme. 
1. How many have 2 children on the scheme. 
2. How many have 3+ children on the scheme. 
3. I would information on how many parents of children on the scheme are also participants themselves. 
4. I would like information on how many of these families claim for STA/respite, and equine therapy for participants. 
5. I am seeking information on how many participants have claimed STA/respite in the form of holidays. 
6. Could you please provide information on why the STA was categorised as more of a holiday rather than STA or respite?”    		The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following 5 documents were released in full:
1. Our Guideline - Short Term Accommodation or Respite V2, dated 24 June 2022

2. Record Carers Information, dated October 2023

3. Knowledge Article - Understand and Check Plan Comments V2, dated 30 September 2024

4. Carers Disability Snapshot V3

5. Guide - How to support children and young people to remain in their family home, dated 12 August 2024

The following document was released in Full
6. Section 17 Document
Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-078611/02/2025Practice guides and task cards in relation to Delegate's decision on approval of Participant's funding based on support evidence and allied health reports for funding categories - Core-Assistance with Daily Activities / Core-Assistance with Social and Community Participation / Core-Transport / Capacity Building - Improved Daily Living / Capacity Building - Improved Relationships / Capacity Building - Support CoordinationThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].The following 3 documents were released in full:
1. What evidence do you need to give us before we create or change you plan? - undated
2. Creating Your Plan v10 dated 3 October 2024
3. Reasonable and necessary supports v7 dated 22 September 2024
FOI 24/25-07347/02/2025Most recent version of the following document: 
Practice Guide - Nutrition Supports		The document is available on request to the Freedom of Information Team of the Agency at [email protected].The following document was released in full: 
Practice Guide - Nutrition Supports
 
FOI 24/25-02527/02/2025Data on law firms engaged by the NDIA in 2023-2024 for matters to which the NDIA was a Respondent at the Administrative Appeals Tribunal (AAT), specifically: 1. A list of all law firms engaged. 
2. The number of AAT matters each law firm was engaged for. 
3. The total of all payments made by the NDIA to each of these law firms, giving the total figure paid to each law firm and also a combined total figure of all payments.		The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in full: 
S17 Document – AAT Law Firm Data.

Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-047305/02/2025TAB documentsThe documents are available on request by emailing the Freedom of Information Team at [email protected].

The following 10 documents were located and released in part:

Research paper: Manual therapy to address neuromusculoskeletal function 

Research request: NAPA therapy 

Research paper: Osteopathy

Research request: Delivery of Speech Pathology Support via Telehealth

Research Paper: Lokomat Therapy and robot assisted gait training 

Research request: Availability of hydrotherapy, swimming pool, outside exercise programs and social engagement activities 

Research request: Computer and Fitness Price Comparison 

Research request: Epilepsy and Seizure Monitoring Systems

Focussed Response: Guide Dogs for Vision Impaired Adolescents 

Research Request: Accreditation of Assistance Animals 

Material within these documents has been redacted pursuant to sections 22(1)(a)(ii), 47E(d) and 47F of the Freedom of Information Act 1982

FOI 24/25-07644/02/2025    Any current formal internal training/induction material or workbook on assessing s24(1)(c)/substantial functional impact, excluding any Decision Tree documents and other SOPs or Practice Guides. If the relevant document(s) address all the s24(1) criteria, then the whole document.The documents are available on request by emailing the Freedom of Information Team at [email protected].    

The following document was released in full:

1. PowerPoint: Section 24(1)(c) – dated 15 December 2023

The following 8 documents were released in part with irrelevant material redacted pursuant to section 22(1)(a)(ii) of the FOI Act:

1. PowerPoint: Review of the Act, Our Guidelines and NDIS Supports – 6 November 2024

2. PowerPoint: The Participant Journey and Eligibility Reassessment – 4 November 2024

3, PowerPoint: Overview of ED Decision Making – 5 November 2024

4. PowerPoint: ER Evidence of Disability – 5 November 2024

5. PowerPoint: Functional Call Handling – 5 November 2024

6. Document: Learner Worksheet – Introduction to Complex Decision Making – 9 January 2024

7. Document: Answer Gide – Introduction to Complex Decision Making – 9 January 2024

8. PowerPoint: Overview of Access Decision Making – 7 November 2024

The following document was released in part with irrelevant material redacted pursuant to section 22(1)(a)(ii) and Personal Information redacted under 47F of the FOI Act:

1. PowerPoint: Introduction to Complex Decision Making – 9 January 2024

3 documents were refused in full pursuant to section 47F of the FOI Act.

FOI 24/25-07544/02/2025Knowledge ArticlesThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 19 documents were located and released as follows:

1. Knowledge Article - Add a new primary disability – Version 4, dated 22/08/2024 (full release)

2. Knowledge Article - Understand disability requirements – Version 2.0, dated 29/08/2024 (full release) 

3. Knowledge Article - Request a participant disability change - v3.0, dated 22/08/2024 (full release) 

4. Knowledge Article - What evidence of disability is required – Version 5.0, dated 25/09/2024 (full release)

5. Knowledge Article - Check eligibility - DIS - disability caused by an impairment – Version 4.0, dated 23/09/2024 (full release) 

6. Knowledge Article - Record information - Expanded Disability Status Scale – Version 2.0, dated 8/06/2023 (full release) 

7. Knowledge Article - Check eligibility - List A condition – Version 3.0, dated 29/08/2024 (full release) 

8.Knowledge Article - Check eligibility - List B condition – Version 2.0, dated 29/08/2024 (full release) 

9. Knowledge Article - Check eligibility - List D condition – Version 3.0, dated 29/08/2024 (full release) 

10. Knowledge Article - Check eligibility - DIS - likely permanence – Version 5.0, dated 23/09/2024 (full release) 

11. Knowledge Article - Impairment categories guide – Version 1.0, dated 10/10/2024 (full release) 

12. Standard Operating Procedure - Add or change disability – Version 6.0, dated 7/07/2021 (full release)

13. Operating Guidelines - Applying to the NDIS – Version 9.0, dated 7/10/2024 (full release) 

14. Applicant - record disability conditions and impairments – Version 6.0, dated 26/09/2024 (full release) 

15. Check eligibility - DIS - NDIS supports for life – Version 3.0, dated 29/08/2024 (full release) 

16. Knowledge Article - Complete form in the access request case – Version 9.0, dated 25/09/2025 (full release) 

17. Knowledge Article - Create a person acco\unt – Version 11.0, dated 22/08/2024 (full release)

18. Knowledge Article - Add and link evidence to a case – Version 4.0, dated 8/03/2024 (full release)

19. Knowledge Article - Complete a desktop review before a check-in – Version 8.0, dated 24/10/2024 (partial release).

Material within document 12 and 14 has been redacted pursuant to section 47E(d) of the Freedom of Information Act 1982.

FOI 24/25-044131/01/2025Definition of meal.
Definition of food vs meal preparation and delivery		The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 2 documents were released in full:

Guide to Reasonable and Necessary (R&N) Decisions v2 – dated 2 July 2022

Response to Blind Citizens Australia – undated 

Material within one document has been redacted pursuant to section 47C of the Freedom of Information Act 1982.

FOI 24/25-032231/01/2025Data and documents relating to the total number of access requests and decisions made between the following quarters: 
2022-23 Q3 (1 January 2023 – 31 March 2023) 
2022-23 Q4 (1 April 2023 – 30 June 2023) 
2023-24 Q3 (1 January 2024 – 31 March 2024) 
2023-24 Q4 (1 April 2024 – 30 June 2024)		The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in full:

Section 17 Document created with NDIA data totalling the number of access requests and decisions between the relevant quarters of 2023-2024.

Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-023331/01/2025
  • NDIS policy documents related to eligibility and access requests - date range 23/07/2021 to 24/08/2024
  • NDIS policy documents regarding the Attribution /Policy.
  • Policies regarding the approval of secondary / additional disabilities for a NDIS participant.
  • NDIA policies / practice guides on EDS, POTS and Autism.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 14 documents were located and released as follows:

1. Operational Guidelines – Applying to the NDIS, dated 2 May 2022 (full access)
 
2. Operational Guidelines – Applying to the NDIS, dated 8 June 2022 (full access) 
 
3. Operational Guidelines – Applying to the NDIS, dated 26 June 2023 (full access)
 
4. Operational Guidelines – Applying to the NDIS , dated 19 September 2023 (full access)
 
5. Operational Guidelines – Applying to the NDIS, dated 28 September 2023 (full access)
 
6. Operational Guidelines – Applying to the NDIS, dated 22 December 2023 (full access) 
 
7. Operational Guidelines – Applying to the NDIS, dated 1 February 2024 (full access)
 
8. Operational Guidelines – Reasonable and Necessary Supports, dated 28 June 2022 (full access) 
 
9. Operational Guidelines – Creating your Plan v4.0, dated 26 June 2022 (full access) 
 
10. Policy Statement – Attribution v1.0, dated 1 October 2019     (full access)
 
11. Autism Guidance, undated (full access)
  
12. Ehlers Danlos Syndrome, undated (partial access) 
 
13. List A  - Guidance, undated (full access) 
  
14.TAB Advice Request, undated (partial access) 

Material within document 12 and 14 has been redacted pursuant to section 47E(d) of the Freedom of Information Act 1982.

FOI 24/25-054628/01/2025NDIA Independent Advisory Council Agenda and Minutes for meetings dated from 2020 to 2024The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

97 documents were located and released as follows:
Partial Release.

Material within the documents have been redacted pursuant to section 22(1)(a)(ii) and/or 47(F) of the Freedom of Information Act 1982.

FOI-2 24/25-085921/01/2025   Data - First NDIS plan aged 68+    
  		The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in full: 

  1. S17 Document – Data - First NDIS plan aged 68+

Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-041720/01/2025Data - Chronic fatigue syndrome (CFS)/Myalgic encephalomyelitis (ME) – Number of participants and number of access decisions.The document is available on request by emailing the Freedom of Information Team at [email protected]One document, created under section 17 of the Freedom of Information Act 1982, was released in full.
FOI 24/25-053920/01/2025“The Coalition’s Freedom of Information (FOI) requests unveiled records that $6,982,898 was paid to nine providers in the 2023 calendar year to subsidise holidays such as cruises and African safaris.”  The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in full: 

  1. S17 Document – Provider Financial Information

Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-046617/01/2025
  1. The number of AAT matters where the NDIA has engaged Dr Sandbank (regardless of whether these matters reached the stage of a hearing or not).
  2. The total amount of payments made by the NDIA to Dr Sandbank for all her services for these matters.
  3. The number of AAT matters where the NDIA has engaged Dr Maclean (regardless of whether these matters reached the stage of a hearing or not).
  4. The total amount of payments made by the NDIA to Dr Maclean for all his services for these matters.
  5. The number of AAT matters where the NDIA has engaged Dr Pincus (regardless of whether these matters reached the stage of a hearing or not).
  6. The total amount of payments made by the NDIA to Dr Pincus for all his services for these matters.
  7. The number of AAT matters where the NDIA has engaged Dr McDowell (regardless of whether these matters reached the stage of a hearing or not).
  8. The total amount of payments made by the NDIA to Dr McDowell for all his services for these matters.”
The document is available on request to the Freedom of Information Team of the Agency at [email protected].
 
 

The following document was released in full: 

  1. S17 Document – Legal Costs in relation to the Administrative Appeals Tribunal

Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-079717/01/2025

Any documents, calculations or other material that defines how the NDIA considers and deals with a FOI request where the Resource impact of processing request would be substantial and unreasonable and a practical refusal reason may exist. 

Any documents or training material given to employees who work in the NDIA around releasing information under APP12 of the Privacy Act (1988) and/or the Freedom of Information Act, including but not limited to:

  • any internal policy or procedures or guidelines held by the agency
  • any training packages delivered to employees
  • Any templates used to respond to applicants making applications under either the FOI Act or Privacy Act.
The document is available on request to the Freedom of Information Team of the Agency at [email protected].
    

The following 31 documents were released in full.

  1. Notice of Decision – Refused s47F personal privacy
  2. Notice of Decision – with Third party consultation
  3. Notice of Decision – all exemptions (deemed)
  4. Notice of Decision – all exemptions (in time)
  5. Notice of Decision – Refused 24A no documents
  6. Notice of Decision – Refused via consultation
  7. PIA Delegate Review Template
  8. PIA Delegate Review Complete Template
  9. PIA Release of Information Template
  10. PIA Request for Information – Proof of Identity Template
  11. PIA Request for Information – Consent Template
  12. PIA Communication – Matter Closed Template
  13. PIA Participant Search/Confirmation Template
  14. FOI Request Acknowledgment Template
  15. FOI Your request for information – Revised scope Template
  16. FOI Your request for information – Extension of time Template
  17. FOI Third party no consent Email Template
  18. FOI Third party consent Email Template
  19. FOI Request for FOI Document Searches and Advice Template
  20. FOI Call Transcript Request Template
  21. FOI Notification of Third Party Consultation Template
  22. FOI Your request for information – Revision/Clarification of scope
  23. FOI AO Assessment Template
  24. FOI DM Assessment Template
  25. FOI For Decision Email Template
  26. FOI Decision Made Email Template
  27. FOI Notification of Decision – Full/Partial Release Template
  28. FOI Notification of Decision – Refused Access Template
  29. FOI Request consultation process Template
  30. FOI Communication Template
  31. FOI Notification of Decision Template
FOI 24/25-014917/01/2025The largest 1,500 NDIS providers in order of total payments for the 12-month period ending 30 June 2024.The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in full:

  1. S17 - “Top 1500 Direct Payments to Providers in Financial Year 2023-2024” and “Top 1500 Indirect Payments to Providers in Financial Year 2023-2024” 

Document created under section 17 of the Freedom of Information Act 1982.

IR 24/25-0176/01/2025A copy of an advice described as “HPRM – NED 19/100608 – Adv 2018/2867 regarding ABA therapy for a 6 year old”.The document is available on request to the Freedom of Information Team of the Agency at [email protected]. Document created under section 17 of the FOI Act. Document provides links to publicly available information that is the same or similar to that referred to in the document sought.
24/25-08682/01/2025

Documents named in the “Understand functional capacity assessments” article document: 

  1. “Record information – life skills profile (LSP - 16)”
  2. “Record assessment – PEDI-CAT”.
  3. “Record Information – Level of Lesion”
  4. “Record information – The care and needs scale
  5. “Record information – Vineland”
  6. “Record information from the DSM5 – Autism”
  7. “Record information from the DSM5 – intellectual disability”
  8. “Record information – Manual Ability Classification System”
  9. “Record a communication function classification score”
  10. “Record information – Expanded Disability Status Scale”
The documents are available on request by emailing the Freedom of Information Team at [email protected].

The following 9 documents were released in full:

  1. Knowledge Article - Record information - Life Skills Profile
  2. . Knowledge Article - Record information - Level of lesion assessment
  3. Knowledge Article - Record information - The Care and Needs Scale
  4. Knowledge Article - Record information - Vineland Adaptive Behaviour Scales
  5. Knowledge Article - Record information from the DSM5 - Autism
  6. Knowledge Article - Record information from the DSM5 - Intellectual Disability
  7. Knowledge Article - Record information - Manual ability classification system
  8. Knowledge Article - Record a communication function classification score
  9. Knowledge Article - Record information - Expanded Disability Status Scale

The following document was released in part:

  1. Knowledge Article - Record Assessment - PEDI-CAT
FOI 24/25-0575 20/12/2024A copy of the new oct 3rd guidelines PDF document of what NDIS funds, as it was on Oct 2 at 1PMThe documents are available on request by emailing the Freedom of Information Team at [email protected].

The following 2 documents were released in full:

  1. Supports that are NDIS Supports – dated 1 October 2024
  2. Supports that are NDIS Supports – dated 3 October 2024
FOI-2 24/25-0435 22/11/2024Data - Number of active participants by Age Group by SA2 levelThe document is available on request to the Freedom of Information Team of the Agency at [email protected]. 

The following document was released in full: 

  1. S17 Document – SA2 level Data

Document created under section 17 of the Freedom of Information Act 1982.

FOI 23/24-1329    15/10/2024
  • Costs and expenditures the NDIA have spent on AAT hearings from January to June 2024.
  • the costs charged by Mills Oakley lawyers
  • any KPI targets involved in AAT cases.
The documents are available on request by emailing the Freedom of Information Team at [email protected].

The following document was released in full:

  1. Mills Oakley Costs – 1 January 2024 to 9 June 2024

Document created under section 17 of the Freedom of Information Act 1982.

The following 2 documents were released in part:

  1. AAT Hearing Costs Reconciliation – 1 January 2024 to 9 June 2024
  2. Dispute Resolution Improvement Strategy – dated 30 June 2024

Material within these documents were redacted pursuant to section 22 of the Freedom of Information Act 1982.

24/25-02232/10/2024
  • Improving upper limb function after spinal cord injury
  • Exercise and physiotherapy for progressive conditions
  • Arm cycle ergometer for spinal cord injury
  • Exercise physiology and brain injury
  • Functional Electrostimulation Therapy for Spinal Cord Injury
  • Efficacy of chiropractic treatment
  • Restless legs syndrome and multiple sclerosis
  • Guillain-Barre syndrome diagnosis in children
  • Guillain Barre Syndrome
  • Length of High Intensity Intervention for ABI, SCI and Amputees
  • Massage Therapy for Multiple Sclerosis
  • List of rapidly progressing conditions
  • Treatment of Chronic Migraine
  • Medical Definitions
  • Rehabilitation Training Machines
The document is available on request by emailing the Freedom of Information Team at [email protected].
  • Improving upper limb function after spinal cord injury (also titled RES 344 Therapy for chronic incomplete cervical spinal cord injury)
  • Exercise and physiotherapy for progressive conditions (also titled RES 340 Physiotherapy and exercise for progressive neurological conditions)
  • Arm cycle ergometer for spinal cord injury (also titled RES 320 Arm cycle ergometer for spinal cord injury)
  • Exercise physiology and brain injury (also titled RES 318 Exercise physiology and stroke)
  • Functional Electrostimulation Therapy for Spinal Cord Injury (also titled RES 293 Functional Electrostimulation Therapy after Spinal Cord Injury)
  • Efficacy of chiropractic treatment (also titled RES 264 Efficacy of chiropractic treatment)
  • Restless legs syndrome and multiple sclerosis
    (also titled RES 256 Restless leg syndrome associated with Multiple Sclerosis, schizophrenia and antipsychotic medication)
  • Guillain-Barre syndrome diagnosis in children
    (also titled RES 244 Guillain-Barre syndrome diagnosis in children)
  • Guillain Barre Syndrome (also titled RES 212 Research – Guillain Barre Syndrome)
  • Length of High Intensity Intervention for ABI, SCI and Amputees
  • Massage Therapy for Multiple Sclerosis (also titled RES 191 Research – Massage Therapy as an Intervention for Multiple Sclerosis)
  • List of rapidly progressing conditions
  • Treatment of Chronic Migraine (also titled RES 175 Treatment of Chronic Migraine)
FOI 24/25-125121/08/2024Current (2024) data and statistics in relation to the NDIS Participant Service Guarantee.    
    		The document is available on request by emailing the Freedom of Information Team at [email protected].

The following document was released in full:

  1. National Quarterly Performance Dashboard - dated 31 March 2024
FOI 24/25-0268   29/11/2024

Number of participants who had their first NDIS plan after attaining the age of 65 years, and whose data appeared on the spreadsheets provided to the NDIA by the States and Territories during the transition period of States and Territory to the NDIA for the following grouping: 

  • 65 years of age to under 66 years of age
  • 66 years of age to under 68 years of age
  • +68 years of age    
The document is available on request by emailing the Freedom of Information Team at [email protected].

The following document was released in full:

  1. Data Spreadsheet – NDIS Access

Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-0151 20/12/2024

“… all TAB research that includes mentions of:

Post Traumatic Stress Disorder
Agoraphobia
Delayed Sleep Phase Disorder
Efficacy of equine therapy
Determining personal care hours for a range of tasks
Computer based interactive cognitive training
MMORPGs

Out of warranty AT replacement…”

The documents are available on request by emailing the Freedom of Information Team at [email protected].

The following 11 documents were released in part:

  1. Research Request – Magnetic EEG/EKG Guided-Resonance Therapy (MeRT)
  2. Research Request - Early intervention for agoraphobia, anxiety or schizoaffective disorder
  3. Research Paper - Delayed Sleep Phase Disorder
  4. Research Paper - Accreditation of Assistance Animals (aka Accreditation of assistance animals trainers)
  5. Research Paper - Ageing and disability (aka Aging with disability)
  6. Research Paper - Functional neurological seizure disorder (aka Functional seizures)
  7. Research Request - Avoidant Restrictive Food Intake Disorder (ARFID) (aka Feeding program for Avoidant Restrictive Food Intake disorder)
  8. Research Paper - Arrowsmith Program
  9. Research Paper - Virtual Reality as a support tool
  10. Research Paper - MMORPGs and online social participation (aka MMORPGs)
  11. Research – Out of warranty AT replacement 

Material within these documents were redacted pursuant to section 47F of the Freedom of Information Act 1982.

FOI 24/25-0062    29/11/2024

The following data relevant to Functional Neurological Disorders for past the 12-month period starting from 30 June 2023: 

1a: The number of participants (unidentifiable) presently accessing the scheme who have a primary or secondary diagnosis of Functional Neurological Disorder (FND) 

1b: notation of which participants entered the scheme with FND 

2a: The average level of overall plan funding for FND participants (per year) 


2b: The average level of "improved daily living" funded for FND participants 

2c: What specific capacity building supports are most commonly funded 

2d: How many participants access SIL funding3: operational guidelines related to neurological disorders (Current and previous)
   .

The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 2 documents were released in full:

  1. Applying to the NDIS
  2. Applying to the NDIS – Superseded guidance

The following document was released in full: 

  1. S17 Document - Data relevant to Functional Neurological Disorders for past the 12-month period starting from 30 June 2023

Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-0113   23/08/2024

Internal documents for the following links: 

1.    Practice Guide – Review of Decisions

2.     Standard Operating Procedure – Complete a Verbal Access Request (VAR)

3.    Standard Operating Procedure – Attach evidence – Validate access request

4.    Article “Review the escalation and prioritisation matrix”

5.    Article “Create a participant plan change request where the legislative type isn't specified” 

The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 3 documents were released in full: 

  1. Practice Guide – Review of Decisions
  2. Knowledge Article – Review the escalation and prioritisation matrix
  3. Knowledge Article – Create a participant plan change request where the legislative type isn’t specified

The following 2 documents were released in part:

  1. Standard Operating Procedure – Complete a Verbal Access Request
  2. Standard Operating Procedure – Attach evidence – validate access request

Material within this document has been redacted pursuant to section 47F of the Freedom of Information Act 1982.

FOI 24/25-037924/12/2024Operational guidance used to assist delegates in determining if a disability or condition is a ‘Chronic Health Condition including:
- a list of any conditions that are considered to be chronic health conditions
 		The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 2 documents were released in full: 

1. Operational Guideline - Applying to the NDIS – dated 14 October 2024

2. Document - Reputable Websites for Research - undated

The following 2 documents were released in part:

1. Knowledge Article - Glossary of key terms used in palliative care system - undated

2. Document - TAB Advice Request - undated

Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
 

FOI 24/25-012024/12/202420 TABIP Research DocumentsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]Partial access to 20 documents
FOI 24/25-059623/12/2024List of TAB Digest documentsThe document is available on request to the Freedom of Information Team of the Agency at [email protected]

List of TAPIB Digest Documents – October 2024 

Material within this document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982

FOI 24/25-075320/12/2024AAT/ART Case Management GuidesThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 9 documents were located and released in full:

1. AAT Case Management Guide: Access for Chronic Health Conditions 

2. AAT Case Management Guide: Capacity Building Supports

3. Case Management Guide: Capacity Building

4. ART Case Management Guide: Assistive Technology (AT) – Low Cost Consumables

5. Case Management Guide: Assistive Technology (AT) – Low-Cost Consumables

6. ART Case Management Guide: Disability Related Health Supports

7. Case Management Guide: Disability Related Health Supports

8. ART Case Management Guide: Access to the NDIS

9. Case Management Guide: Access to the NDIS


FOI 24/25-0509		9/12/2024All published versions of the document titled ‘Supports that are NDIS supports’ up to 10 October 2024.    The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 2 documents were released in full:

  1. Published NDIS supports list ‘Supports that are NDIS Supports’ - dated 1 October 2024
  2. Published NDIS supports list ‘Supports that are NDIS Supports’ – dated 3 October 2024
FOI 24/25-03689/12/2024Knowledge ArticlesThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 26 documents were located and released in full:

Knowledge Article - Log an activity or internal note 
 
Knowledge Article – When to refer the participant for an eligibility reassessment 
 
Knowledge Article – What evidence of disability is required 

Knowledge Article - Understand disability requirements 
 
Knowledge Article - Check treating professional details 
 
Knowledge Article - Check eligibility – age and residence requirements

Knowledge Article - Check eligibility - DIS – disability caused by an impairment 
 
Knowledge Article - Check eligibility – DIS – likely permanence 
 
Knowledge Article - Check eligibility – DIS – NDIS supports for life 
 
Knowledge Article - Check eligibility – DIS – significant functional impact 

Knowledge Article - Check eligibility – DIS – social and economic impact 
 
Knowledge Article - Check eligibility - EI – Developmental delay 

Knowledge Article - Check eligibility - EI - hearing loss 0-25 years of age 
 
Knowledge Article - Check eligibility – EI – Impairment is likely permanent 
 
Knowledge Article - Check eligibility – EI – likely to improve or reduce deterioration of functional capacity or strengthen informal supports 
 
Knowledge Article - Check eligibility – EI – likely to reduce future support needs 
 
Knowledge Article - Check eligibility - EI - Supports will be NDIS supports 
 
Knowledge Article - Check eligibility - List A condition 
 
Knowledge Article - Check eligibility - List B condition 
   
Knowledge Article - Check eligibility - List D condition 
 
Knowledge Article - Check eligibility – Terminal illness 
 
Knowledge Article - Understand early intervention requirements 
 
Knowledge Article - Finalise eligibility reassessment decision 
  
Knowledge Article - Understand procedural fairness and eligibility reassessment requirements 
 
Knowledge Article - Make an access decision – post legislation changes 
 
Knowledge Article - Make an access decision – prelegislation changes 

FOI 24-25-0249   3/12/2024

“all information held by the NDIA containing:

  1. Information sought by Minister Shorten or his office from the NDIA about plan or funding top up payments, which include the word "automatic":
  2. Information provided by the NDIA to Minster Shorten or his office about plan or funding top up payments, which include the word "automatic"    
The document is available on request by emailing the Freedom of Information Team at [email protected]. 

The following document was located and released in part: 

Email correspondence – NDIS Saving breakdown

Material with this document has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act

FOI 23/24-137025/11/2024

Documents detailing the number of times in the past 4 years that NDIS registered providers have been required to provide information about individuals not receiving NDIS funded services, as well as documents on how the NDIA verifies media reports and handles misleading or malicious reports.

Additionally, documents on the release of information to media organisations, the number of providers required to provide information under specific sections of the NDIS Act since January 2020, and the NDIA's policy and process for handling complaints against NDIS providers.

The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 3 documents were released in part:

1. List of FOIs Requested by Media as of 16 September 2024
2. SOP – Referring provider Complaints to the NDIS Quality and Safeguards Commission dated March 2024
3. Complaint Handling and Reportable Incidents Arrangements Operational Protocol dated 23 June 2023

Material within the documents has been redacted pursuant to section 22(1)(a)(i) and (ii) of the FOI Act.

FOI 23/24-110017/05/2024Templates used by the NDIAs Freedom of Information and Participant Information Access teamsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 25 documents were located and released in full:

Delegate Review Template

Delegate Review Complete - For Release Template   

Release of Information Template

Proof of Identity Template

No Consent Template

Communication – Matter Closed 

Participant Search Template

FOI - Acknowledgement Email Template

FOI - Revised scope Template    

FOI - Request for Extension of Time Template

FOI -Third Party Personal Information Template

FOI - Third Party Personally Privacy Template

FOI - Search Consultation Template

FOI - Call Transcript Template

FOI - Third Party Business Information Template

FOI - Revision/Clarification of scope Template

FOI - Action Officer to Delegate Template

FOI - Delegate to Action Officer Assessment Template

FOI - Decision Package for Review Template

FOI - Decision Made Template    

FOI - Notification of Decision version 1 Template

FOI - Notification of Decision – Refusal of Access (section 24A)

FOI - Notification of Decision – Practical Refusal (section 23 (1))    

FOI - Communication Email Template

FOI - Notification of Decision email Template

FOI 24/25-051418/11/2024Technical Advisory Branch (TAB) research documents:
1. The scope of Applied Behaviour Analysis
2. Reducing ABA over time.		The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 2 documents were released in part with irrelevant material removed under s22 of the FOI Act:

1. Research paper: Applied behaviour analysis and positive behaviour support dated 21 July 2022 (partial release)

2. Literature Review: Reducing Applied Behaviour Analysis over time dated 3 January 2024 (partial release)

FOI 23/24-12574/10/2024Documents relating to all payments paid to the following Horse Riding Suppliers listed below for the period 01 January 2023- 31 December 2023 (2023 Calendar Year). Specifically Total $ amount paid to these suppliers and number of invoices for individual participants.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 

The following document was released in full.

S17 Document – summary table – Horse Riding Supplier - total number of invoices and total payments for the period 1 January 2023 - 31 December 2023.

FOI 24/25-024725/11/2024The request sought any documents that the NDIA held on the listed medical conditions, including their assessment criteria for eligibility and permanency, relevant scientific literature and expert opinions, information on co-morbidities and associated conditions, and a list of consulted subject matter experts with their roles and qualifications. The conditions include Hypermobile Ehlers Danlos Syndrome, Fibromyalgia, Chronic Fatigue Syndrome, POTS, Orthostatic Intolerance, Dysautonomia, Mast Cell Activation, and Peripheral Neuropathy.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 17 documents were released in full or in part:

Multiple Chemical Sensitivity dated 21 December 2023 (partial release)

Research Request – Multiple Chemical Sensitivity and the Impact of Chlorine on Testosterone Production dated 31 August 2020 (partial release)

DRAFT – Research – DRHS dated 25 October 2019:
- Health Conditions with a Thermoregulation or Temperature Sensitivity Factor
- Link to Air Conditioning/Heating Supports (partial release)

Research Request – Central Sensitivity Syndromes and Functional Neurological Disorder undated (partial release)

Appendix C – Report on Complex Regional Pain Syndrome (partial release)

Appendix D – Report on Chronic Fatigue Syndrome (partial release)

Appendix E – Report on Fibromyalgia (partial release)

Research – Therapy Best Practice (partial release)

Research – Ehlers Danlos Syndrome (partial release)

Research Request – Postural Orthostatic Tachycardia Syndrome (partial release)

Research – Orthostatic Hypotension Causing Syncope and Hemiplegic Migraines (partial release)

Myalgic Encephalomyelitis / Chronic Fatigue Syndrome (partial access)

Thermoregulation and Air Conditioning (partial release)

Long COVID-19 (partial release)

Applying to the NDIS (full release)

Make an Access Decision – Post Legislation Changes (full release)

Impairment Categories (full release)
 

FOI 24/25-014118/11/2024Personal and environmental circumstances documents and further articles. The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 12 documents were released as follows:

1. Personal and Environmental Circumstance (PEC) Questions and responses for all age groups dated 2 September 2024 (released in full)

2. PEC Questions and Guidance for children younger than 7 v3 undated (released in full)

3. Printable off-system PEC Children (7-14 years) v1 undated (released in full)

4. Early Childhood Overview PEC Questions – Archived dated 9 October 2023 (released in full)

5. Early Childhood – How to Complete the PEC Questions – Archived dated 9 October 2023 (partially released)

6. EC – PEC – Capacity Building – How to complete Early Childhood Supports Questions dated 9 October 2023 (partially released)

7. Record Housing Information v5 dated 16 June 2023 (released in full)

8. Record Information – Daily Supports v4 dated 21 June 2023 (released in full)

9. Record Carers Information v3 dated 21 June 2023 (released in full)

10. Record Information for Capacity Building v6 dated 14 December 2023 (released in full)

11. Record Employment and Training Information v4 dated 23 November 2023 (released in full)

12. Understand Functional Capacity Assessments v4 dated 16 June 2023 (released in full)

FOI 24/25-025015/11/2024

NDIA's total expenditure in the 2023-2024 financial year incurred through responding to applications before the Administrative Appeals Tribunal (AAT).

The number of AAT matters in which the NDIS was the Respondent that were closed during the 2023-2024 financial year, broken down to indicate the relevant number of the matters closed by withdrawal of the application or dismissed by the AAT, resolved by agreement, or resolved through hearing.    

The document is available on request to the Freedom of Information Team of the Agency at [email protected] 

The following document was released in full: 

S17 Document created with the NDIA’s total expenditure in the 2023-2024 financial year incurred through responding to applications before the Administrative Appeals Tribunal (AAT) and the number of AAT matters in which the NDIS were the respondent that were closed during the 2023-2024 financial year.

Document created under section 17 of the Freedom of Information Act 1982.

FOI 24/25-014214/11/2024

1. A complete list of all "AAT Case Management Guide" documents held by the NDIA. Please include the follow details for each item:
- Document title.
- File name.
- Date published/created.
- Version number.
- Whether it is "APPROVED" or "DRAFT".

2. An un-redacted version of FOI 23/24-0201 DOCUMENT 3 (document reads: "Attachment B: AAT Case Management Guides Topic List")

The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 2 documents were released in full:

1. List of AAT Case Management Guides

2. AAT Case Management Guides Topic List

24/25-010113/11/2024

All emails (and any attached documents) that contain information about or reference to a "Nothing before February 2024 campaign" or "Nothing before 2024 campaign— 

Sent by or on behalf of:
• The NDIA CEO; or 
• Any of the NDIA Deputy CEOs 

And sent to: 
• The majority of NDIA employees; or 
• All of the employees in any one NDIA division or branch. 

The time frame for this request is from 1 January 2023 to the date of this application (24 July 2024).

The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 4 documents were released in part: 

1. Email dated 29 April 2024
2. Email dated 27 May 2024
3. Email dated 7 June 2024
4. Email dated 17 June 2024

FOI 24/25-025015/11/2024

NDIA's total expenditure in the 2023-2024 financial year incurred through responding to applications before the Administrative Appeals Tribunal (AAT).

The number of AAT matters in which the NDIS was the Respondent that were closed during the 2023-2024 financial year, broken down to indicate the relevant number of the  matters closed by withdrawal of the application or dismissed by the AAT, resolved by agreement, or resolved through hearing.

The document is available on request to the Freedom of Information Team of the Agency at [email protected] 

The following document was released in full: 

S17 Document created with the NDIA’s total expenditure in the 2023-2024 financial year
Incurred through responding to applications before the Administrative Appeals Tribunal (AAT) and the number of AAT matters in which the NDIS were the respondent that were closed during the 2023-2024 financial year.

Document created under section 17 of the Freedom of Information Act 1982.

FOI 23/24-036718/11/2024A copy of all “Disability Snapshot” documents held by the NDIA.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 24 documents were in released in full: 

1. Snapshot – Acquired brain injury 

2. Snapshot – Autism spectrum disorder  

3. Snapshot – Blindness and Vision 

4. Snapshot – Carers 

5. Snapshot – Cerebral Palsy 

6. Snapshot – Deafblind 

7. Snapshot – Deafness and Hearing Impairment 

8. Snapshot – Down Syndrome 

9. Snapshot – Fetal Alcohol Spectrum Disorder 

10. Snapshot – Fragile X Syndrome 

11. Snapshot – Global Developmental Delay 

12. Snapshot – Huntington’s Disease 

13. Snapshot – Intellectual Disability 

14. Snapshot – Motor Neurone Disease 

15. Snapshot – Multiple Sclerosis 

16. Snapshot – Muscular Dystrophy 

17. Snapshot – Physical Disability 

18. Snapshot – Polio-Related Disability 

19. Snapshot – Prader-Willi Syndrome 

20. Snapshot – Psychosocial Disability 

21. Snapshot – Schizophrenia 

22. Snapshot – Spinal Cord Injury 

23. Snapshot – Thalidomide 

24. Snapshot – Younger Onset Dementia 

All document versions are dated 18/10/2024.

FOI 24/25-038019/11/2024All Tab research documents and any other internal documents titled or including a scope of research of one or more of the following:
- Developmental coordination disorder (DCD)
- Autism/Autism Spectrum Disorder/ASD and motor impairments
- Dyslexia or specific learning difficulty with reading
- Dysgraphia or specific learning difficulty with written expression
- Dyscalculia or specific learning difficulty with mathematics
- Motor dysgraphia
- Hypermobility
- Dyspraxia.		The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 19 documents were identified as being within the scope of the request.

These 19 documents were released in part.
Material within the document has been redacted pursuant to section 47F Personal Information of the Freedom of Information Act 1982.

1. Research Paper – Autistic burnout

2. Research Paper – Effective management of auditory differences in people with autism

3. Research Paper – Applied Behaviour Analysis for adults with ASD

4. Research Request – Updated Literature Review: Sensory products / weighted items for participants with autism

5. Research Request – Expected abilities / Challenges for children <5

6. Research Paper – Cognitive Behaviour Therapy for Emotional Regulation in Children with Autism

7. Research Paper – Eye movement desensitisation and response therapy for people with Autism Spectrum Disorder and Obsessive-Compulsive Disorder

8. Research Paper - ASD and DLD diagnoses after 6 years old

9. Literature Review – Diagnoses of Autism Spectrum Disorder using the DSM-5

10. Research Paper – Sensory-Based therapy

11. Research Paper – Animal Assisted Therapy and Assistance Animals

12. Research Request – Impact of funding on self-reported functional capacity and perceived difficulty Vs actual functional performance

13. ASD Stocktake of Resources

14. Research Request – Frequency modulation (FM) systems for ASD literature review

15. Position Paper – Foot Orthoses for people with Autism Spectrum Disorder

16. Research Paper – Middle childhood and adolescent development

17. Research Request – Childhood Speech Apraxia

18. Research Request – Learning Supports for children with a disability in public and catholic school system

19. Research Request – Definition of Early Intervention in health and rehabilitation.

FOI 24/25-014312/11/2024Policies and Guidelines: Current documents that outline the policies, guidelines, or directives that allow transgender women to use women's toilets and other gender-specific facilities in departmental offices.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 

The following document was released in full:

NDIA Gender Affirmation Guidelines

FOI 24/25-015831/10/2024Statistics, as of 30 June 2024, in relation to participants who had Dementia/Early Onset Dementia/Alzheimer’s listed as a primary disabilityThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 

The following document was released in full which contains the following data: 

  • The number of participants who have a disability listed as Dementia/Early Onset Dementia/Alzheimer's and have a current NDIS Plan, as of 30 June 2024
  • For the number of participants who had Dementia/Early Onset Dementia/Alzheimer's listed as a primary disability, how many of them have 1:1 SIL funding.
  • For the number of participants who had Dementia/Early Onset Dementia/Alzheimer's listed as a primary disability, how many of them are over 65 years of age.
  • For the number of participants who had Dementia/Early Onset Dementia/Alzheimer's listed as a primary disability, how many of them have Behaviour Support Funding in their plans.  
IR 24/25-00930/10/2024The largest 1000 providers by total payments for the 12-month period ending 30 June 2024.The document is available on request to the Freedom of Information Team of the Agency at [email protected] The FOI team created a document titled “Paid Providers FY 2023-24 – Agency & Plan Managed – Top 1,000 providers"
FOI 24/25-025329/10/2024Average number of days a matter was at hearing in the Administrative Appeals Tribunal and the average daily cost incurred by the NDIA in participating in those hearings.

Average total monthly cost incurred by the NDIA per Administrative Appeals Tribunal matter that did not go to hearing.		The document is available on request to the Freedom of Information Team of the Agency at [email protected]
  

The following document was released in full:
‘FOI 24/25-0253 - AAT matters’

FOI 24-25-0335    24/10/2024
  1. “The number of valid Freedom of Information (FOI) requests submitted to the NDIA in the 2023-2024 financial year.
  2. Of these valid FOI requests, the number of valid FOI requests where the NDIA provided a notice of decision to the applicant within the 30-calendar day statutory timeframe…"
The document is available on request by emailing the Freedom of Information Team at [email protected].

The following document was released in full:

  1. The number of valid Freedom of Information (FOI) requests submitted to the NDIA in the 2023-2024 financial year.
  2. Of these valid FOI requests, the number of valid FOI requests where the NDIA provided a notice of decision to the applicant within the 30-calendar day statutory timeframe.

Document created under section 17 of the Freedom of Information Act 1982.
 

FOI 24-25-023123/10/2024“…any internal NDIS documents which provide guidance on when funding can be provided to assist adult participants attending formal education."     
  		The documents are available on request by emailing the Freedom of Information Team at [email protected]. 

The following 7 documents were released in full:

1. Our Guidelines - Work and Study v4  Date: 20 December 2023     

2. Our Guidelines – Mainstream and Community Supports Overview v1 Date: 24 August 2021     

3. Our Guidelines – Mainstream and Community Supports Interfaces v6 Date: 2 May 2024     

4. Our Guidelines – Community Connections v2 Date: 22 December 2023     

5. Our Guidelines – Including Specific Types of Supports in Plans Date: 15 December 2020     

6. Our Guidelines – Reasonable and Necessary Supports v6 Date: 20 December 2023     

7. Knowledge Article - Understand Work and Study Supports v3 Date: 8 August 2024     

The following document was released in part:

1. Knowledge Article - Understand Transport Supports v4 Date: 19 July 2024     

Material within this document has been redacted pursuant to section s47E(d) of the FOI Act.
 

FOI 24/25-02304/10/2024Any NDIS internal documents which provide guidance for the interpretation of the World Health Organisation Disability Assessment Schedule (WHODAS).The documents are available on request by emailing the Freedom of Information Team at [email protected]. 

The following 3 documents were located and released as follows:

1. SOP Complete the WHODAS - Version 1   (partially released)

2. Record Assessment – WHODAS -
(partially released)

3. The WHODAS schedule 2.0 PowerPoint Presentation - Version 3 (partially released)

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

FOI 24/25-02254/10/2025

Current funding spent on custom Prosthetics and Orthotics delivered to NDIS clients. Specifically, or the last three financial years (21/22, 22/23 and 23/24), how many 

  • custom prosthetics are supplied in a financial year
  • custom orthotics are supplied in a financial year.

What is the cost to NDIS of the delivery of both custom prosthetics and custom orthotics? Are you able to break it down further to how many

  • Transtibial Prosthetics
  • Transfemoral Prosthetics
  • Transradial Prosthetics
  • Ankle Foot Orthoses
  • Knee Ankle Foot Orthoses.
The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in full:

Information regarding Prosthetics and Orthotics.

FOI 24/25-02343/10/2024Standard Operating Procedure - Update Severity ToolsThe document is available on request to the Freedom of Information Team of the Agency at [email protected].The following document was released in full:
Standard Operating Procedure – Complete the Update the Severity Tools Task – V3.0
FOI 23/24-080924/09/2024Regarding the approach taken by the NDIS to supports such as Facilitated Communication (FC) and Spelling to Communicate (S2C). I am interested in any policy documents, reports, correspondence discussing policy, etc.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 2 documents were released in full:
1. NDIS Position Statement on Facilitated Communication
2. NDIS Commission Position Statement on Facilitated Communication Draft

The following 8 documents were released in part:
1. NDIA Research Paper: Facilitated Communication
2. Correspondence from NDIS Commission to NDIS CEO
3. Emails (x2) regarding facilitated communication policy
4. NDIA Research Paper: Facilitated Communication V2
5. Facilitated Communication Literature Review
6. Augmentative and Alternative Communication Literature Review
7. Research Request - Facilitated Communication Literature Update

FOI 24/25-0174

23/09/2024Practice guides and task cards in relation to NDIS streaming factors. Policies and procedures relating to participant streamingThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 5 documents were released in full, and 2 in part: 

  1. SOP - Update Participant Streaming v4 – Full
  2. SOP - Finalise Participant Streaming Task v2 – Full
  3. Complete a streaming case (Streaming and Restreaming) v8 – Full
  4. Approve or Override a Streaming case (Streaming and Restreaming) v3 – Full
  5. Pages 6-7 Document titled - Submit a referral to the Complex Support Needs (CSN) Branch v6 – Full
  6. Page 8 of Document titled: Guide- Safeguarding the Participant's Interest v4 – Partial
  7. Page 13 of Document titled: Practice Guide - Safeguarding the participant's interests v8 - Partial

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

FOI 24/25-008019/09/2024AAT CM – Applied Behaviour Analysis (ABA) Reviewed Guide    The document is available on request to the Freedom of Information Team of the Agency at [email protected].The following document released in full:
• AAT CM – Applied Behaviour Analysis (ABA) Marked-up Guide
FOI 23/24-122818/09/2024
  • Please provide documents relating to all payments paid to the following NDIS Cruise Holiday Suppliers listed below for the period 01 January 2023- 31 December 2023 (2023 Calendar Year) Specifically Total $ amount paid to these suppliers and number of invoices for individual participants.  
The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full:

S17 Document - summary table - NDIS Cruise Holiday Suppliers - total number of invoices and total payments - 01 January 2023- 31 December 2023

FOI 24/25-0152    
 		18/09/20245 TAPIB Research Paper DocumentsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 3 documents were partially released:

  • Research Paper -- Functional development from school-age to late teens
  • Research Paper -- Play and Climbing Equipment: Evidence of efficacy as an intervention
  • Research Paper -- Play and Climbing Equipment including Trampolines (Residential and Community): Types, Safety, Restrictions, Lifespan, Price Range, Maintenance, Purchase Accessibility, Ownership Statistics and Community Playgrounds
FOI 24/25-014518/09/20245 TAPIB Research paper documentsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 5 documents were partially released: 

  • Care/Supervision hours for a 3.5 yr. old and 2 yr. old.
  • Expected abilities and challenges for children under 5
  • Chiropractor & Chiropractic
  • Feeding program for Avoidant Restrictive Food Intake disorder
  • Benefits of foot orthotics for ASD
FOI 24/25-000812/09/20244 Research Documents compiled by the Technical Advisory BranchThe document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document released in part:

  • Technical Advisory Branch Research Request - Thermoregulation Dysfunction and Seizures
FOI 23/24-118812/09/20247 Research Documents compiled by the Technical Advisory Branch    The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following documents were released in part:

  • Attention Deficit Hyperactivity Disorder (ADHD) – (Research – Neuro Feedback Therapy for ADHD and ASD)
  • All types of arthritis including but not limited to Psoriatic, Rheumatoid, Erosive or Osteo – (Osteoarthritis – Evidence Based Treatments)
  • All types of arthritis including but not limited to Psoriatic, Rheumatoid, Erosive or Osteo – (Research – Therapy Best Practice)
  • All types of arthritis including but not limited to Psoriatic, Rheumatoid, Erosive or Osteo – (Research – Treatment of Advanced Osteoarthritis, spinal stenosis, and functional neurological disorder)
FOI 23/24-084511/09/2024
  1. The current funding and reasonable and necessary Standard operating procedures (SOPs) or Guidelines for the inclusion of Support Coordination in NDIS Participants Plans, both within the PACE and SAP systems.
  2. Any versions of the funding and reasonable and necessary SOPs or Guidelines for the inclusion of Support Coordination in NDIS Participants Plans that was in effect from 1/1/2022 until the current version, both within the PACE and SAP systems.
  3. All documentation, SOPs, Guidelines, Policy, Training Materials and Communication, memos and clarity updates that has been provided to NDIS Partners in the Community specifically referring to:
  • How and when to include Support Coordination funding in NDIS Participants plans, both within the PACE and SAP systems; and
  • Changes of policy around Support Coordination reasonable and necessary and funding criteria for Support Coordination, both within the PACE and SAP systems.
  1. All documents and dashboards that analyse the inclusion of Support Coordination funding in NDIS Participants Plans for the period of 1/1/2022 to 31/1/2024 broken down by each month over that period including:
  • The number of NDIS Participants that have previously received Support Coordination funding and have not in subsequent plans, both within the PACE and SAP systems.
  • The number of NDIS Participants that have requested Support Coordination funding that the NDIA or NDIS Partners in the Community has rejected, along with any thematic analysis of the reasons for decision, both within the PACE and SAP systems. 
The documents are available on request by emailing the Freedom of Information Team at [email protected].

The following 13 documents were located and released as follows:

  1. Practice Guide – Children at risk of requiring accommodation outside the family home – V5.0 – full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
  2. Practice Guide – Children living in a formal voluntary arrangement outside their family home – V8.0 - full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
  3. Practice Guide – Motor Neurone Disease – V11.0 - full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
  4. Practice Guide – Motor Neurone Disease – V12.0 - full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
  5. Practice Guide – Safeguarding the participant’s interests – V8.0 - full access. Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
  6. Standard Operating Procedure: Include Support Coordination in a plan – V7.0 - full access
  7. Standard Operating Procedure: Include Support Coordination in a Plan – V2.0 - full access
  8. Standard Operating Procedure: Make a Request for Service (support coordination and recovery coach) – V2.0 - full access
  9. Standard Operating Procedure: Make a Request for Service (support coordination and recovery coach) – V3.0 - full access
  10. Knowledge Article: Record support coordination information – V3.0 - full access
  11. Knowledge article: Add or update support coordination funding in a plan approval case - V2.0 - full access
  12. Standard Operating Procedure: Include Support Coordination in a Plan – V9.0 - full access
  13. Copy of spreadsheet showing changes in the inclusion and exclusion of funding for Support Coordination in NDIS participants’ plans for the period January 2022 to December 2023. - full access

Document created under section 17 of the Freedom of Information Act 1982.

FOI 23/24-07066/09/2024NDIA, Unpublished analysis supplied by the NDIA to the NDIS Review, October 2023; AIHW, Expenditure on mental health related services.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full:

S17 Document created with number of Participants with psychosocial disabilities residing in public hospitals for more than twelve months

FOI 23/24-0767 6/09/2024
  • *1053* *National Disability Insurance Agency, Unpublished analysis supplied by the NDIA to the NDIS Review, October 2023.
  • *1054* *NDIS Review, Analysis of unpublished data supplied by the NDIA as at 30 June 2023, October 2023. Participants with the most complex support needs refers to participants with a level of funding equivalent to a SIL package requiring 24/7 living supports at a support ratio of 1:3 or above  
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].
  1. S17 Document created outlining the percentage of active participants with a primary psychosocial disability received disability services prior to entering the Scheme
  2. Email correspondence from the Department of the Prime Minister and Cabinet and Analytics, Data and Actuarial 

Material within document 2 has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982. 

FOI 23/24-1307    06/09/2024

A copy of the minutes taken from meeting between the NDIA and any of the four reference groups attached to the IAC

Time period: 28 May 2023 – 28 May 2024 

The documents are available on request to the Freedom of Information Team of the Agency at [email protected].
    

The following documents were released in part:

  • Children, Young People and Families Reference Group Meeting Minutes, dated 2 August 2023
  • Children, Young People and Families Reference Group Meeting Minutes,  dated 12 October 2023
  • Draft Children, Young People and Families Reference Group Meeting Minutes, dated 20 March 2024
  • Equity and Inclusion Reference Group Meeting Minutes, dated: 22 June 2023
  • Equity and Inclusion Reference Group Meeting Minutes, dated 24 August 2023
  • Equity and Inclusion Reference Group Meeting Minutes, dated 8 November 2023
  • Draft Equity and Inclusion Reference Group Meeting Minutes, dated 25 March 2024
  • Home and Living Reference Group Meeting Minutes, dated 26 June 2023
  • Home and Living Reference Group Meeting Minutes, Date 18 September 2023
  • Home and Living Reference Group Meeting Minutes, dated 9 November 2023
  • Draft Home and Living Reference Group Meeting Minutes, dated 16 April 2024
  • Intellectual Disability Reference Group Meeting Minutes, dated 1 June 2023
  • Intellectual Disability Reference Group Meeting Minutes, dated 15 – 17 August 2023
  • Intellectual Disability Reference Group Meeting Minutes, dated 22 – 23 November 2023
FOI 24/25-0048    4/09/2024…guidance documents or practice guides used to determine access to the scheme by those with a psychosocial disabilityThe document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full:

  • SOP – Progress NDIS application in the system – V10.0 2023-02-17
FOI 24/25-0023    30/08/2024… any research, reports, statistics, policies or guidelines you have in relation to Dissociative Disorders, Dissociation, or Dissociative Identity Disorder.    The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full: 

  • Research – Dialectical Behaviour Therapy, dated 23 June 2021 
FOI 23/24-128729/08/2024NDIS records in relation to how many Assistance Animals have been approved for maintenance and funding for participants on the NDIS between November 2022 through to June 2024, including what disabilities they were funded for.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 2 documents were released in full which contains the following data:

  • Assistance Animals Data
  • Assistance Animals Data – Primary Disability Group

Date: 1 November 2022 to 30 June 2024

FOI 23/24-124429/08/2024
  1. Internal practice guide for determining how many hours of therapy a child needs
  2. Internal practice guide for determining how many hours of therapy an adult needs
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 3 documents were released in full.

  1. Guide – Therapy supports Appendix B – V2.0 – Date: 22 September 2023
  2. Knowledge Article – Capacity Building – Early childhood supports overview – V1.0 – Date: 9 October 2023
  3. Standard Operating Procedure – Determine the funded supports in early childhood – V9.0 – Date: 9 November 2022
FOI 24/25-0011    29/08/2024    Statistics around the conditions Borderline personality disorder (BPD) and Post traumatic stress disorder (PTSD).The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full which contains the following data:

  1. the average funding packages for individuals diagnosed with Borderline Personality Disorder (BPD) and PTSD
  2. the average Improved Daily Living Skills funding packages for individuals diagnosed with Borderline Personality Disorder (BPD) and PTSD
  3. for the 2023/2024 financial year the overall number of participants with these diagnoses as either primary or secondary listed disabilities [Borderline Personality Disorder (BPD), and PTSD]
FOI 23/24-131826/08/2024A copy of any documentation provided by the NDIA to contracted Local Area Coordinator Partners that identifies/specifies the expectations of their role.The document is available on request to the Freedom of Information Team of the Agency at [email protected].

The following document was released in full:

  • NDIS Partners in the Community Program - Statement of Requirements
FOI 24/25-0091 and FOI 24/25-0147
26/08/2024		Briefing pack prepared to NDIA officials attending 25 July 2024 Community Affairs Legislation Committee regarding legislative changes currently before ParliamentThe document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full:

  • NDIS Briefing Pack – NDIS Amendment (Getting the NDIS back on track No. 1) Bill 2024 – Public Hearing – 25 July 2024
FOI 24/25-0116    26/08/2024I would like to request the adobe acrobat DC guide used by the FOI team in training to process requests.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full:

  • Guidance for using Adobe Acrobat DC when Processing PIA and FOI Requests
FIO 23/24-128023/08/2024    The document that identified the drivers of the intra-plan inflation dot points listed in the article – “Protecting the NDIS: Taking action to further tackle scheme growth” published 25 May 2024.
    		The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in part:

  • ADA WoA Inflation Update
FOI 23/24-131921/08/2024The number of NDIA employees either directly employed by the NDIA including on a contract basis, each month from January 2023 until now. The document is available on request to the Freedom of Information Team of the Agency at [email protected].Document created under section 17 of the FOI Act.
“NDIA Employees”
 
FOI 23/24-1338    19/08/2024Statistics on RecruitAbility success rate within the NDIA    The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full:

  • Data relating to RecruitAbility applications, interviews and offers Date: July 2020 – May 2024
FOI 23/24-140513/08/2024All documents relating to the adding of additional disabilities to a current participants file and the time frames for these requests to be completed.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

3The following  documents were released in full:

  • Knowledge Article – Understand disability requirements
  • Knowledge Article – Add a new primary disability
  • Knowledge Article – Request a participant disability change
FOI  23/24-136613/08/2024
    		Standard operating procedures/guidelines around the PlanThe document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following 1 document was released in full:

  • Complete the Determine Plan Management task
     
FOI 24/25-0013    
 		12/08/2024Multiple Technical Advisory Branch (TAB) documents
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 37 documents were released in full/part:

  • GPS Enabled Tracking Devices (GPS Tracking)
  • Footnotes used in the Source Document: INTERFACE MED LEGAL - ADL Report  (Locating OT assessment resources for TAB/AAT cases)
  • PBS Safety Net (Government PBS Safety net considerations)
  • Group based pain management programs
  • Neurofeedback therapy
  • Power subsidy schemes
  • Electroconvulsive therapy
  • Sensory products/ weighted items for participants with Autism (Therapy and sensory items (weighted/autism focused))
  • Partners in recovery program
  • Impact of funding on self-reported functional capacity and perceived difficulty Vs actual functional performance (Self reported functional capacity, perceived disability, and actual functional performance)
  • Recreational supports: barriers to participation (people with a disability vs people without a disability)
  • SDA Vacancies search
  • Depression – Evidence based treatments (Treatments to remedy Depression and chronic anxiety)
  • Evidence based treatments for chronic anxiety
  • Determining personal care hours for a range of tasks
  • Alternative funding sources for Rituximab (Alternative funding options for medications not PBS approved)
  • Computer based interactive cognitive training for acquired brain injury (Computer based interactive cognitive training)
  • Cost of meal preparation and delivery
  • Adaptive behaviour assessment system
  • Therapy best practice
  • Dialectical behaviour therapy
  • Exposure therapy for PTSD
  • Ratios of direct support
  • Guide to Restrictive Practice Processes by state and territory (Restrictive practice - NDIS State based information)
  • Home automation as an everyday living cost (Common home automations)
  • Gym membership in Australia
  • Take away / Eating out habits of Australians
  • Efficacy of equine therapy
  • Sensory based therapy
  • Pet ownership and mental health
  • Home modifications and behaviours of concern
  • Summary of evidence quality of 6 cooking skills related articles
  • Mainstream and community transport options
  • Efficacy of transcranial magnetic stimulation on functional outcomes for people with psychosocial conditions
  • Evaluation of CANS, ABAS-3, LSP-16 outcome measures
  • Air conditioning and thermoregulation
  • Administering medication in Australia

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

FOI 23/24-13259/08/2024‘NDIS explained’ email and guide for Australian senators and members of the House of Representatives    The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 3 documents released in part:

  • NDIS explained cover email
  • Letter about the Members and Senators Contact Officer (MaSCO) service
  • NDIS explained: A guide for Australian senators and members (October 2023 edition)
FOI 23/24-1123    8/08/2024Total costs paid to Latrobe University - Department of Psychology and Public Health for the report dated 7/8/2019, Titled Key Terms For Animals in Disability Assistance Roles and authored by Dr Tiffani Howell. The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 2 documents were released in part: 

  1. Tax Invoice dated 5 June 2018
  2. Tax Invoice dated 30 September 2019. 
FOI 23/24-12398/08/2024I am further requesting any internal information or guides that NDIS Planners have access to that explain Social Work as an Allied Health Profession and what is included in the scope of Social Work (in relation to supporting people with disability).The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 2 documents were released in full:

  • Guide – Therapy supports
  • Guide – Therapy supports Appendix A
FOI 23/24-12687/08/2024
  1. Research request on “Lymphedema” completed from the Technical Advisory Branch
The document is available on request to the Freedom of Information Team of the Agency at [email protected]

Research Request – Oedema and Lymphoedema Management

Also known as ‘Massage and Lymphodema’

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.

FOI 24/25-00226/08/2024Multiple Research Documents from the Technical Advisory BranchThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 12 documents were released in part:

  • Research Request – Electroconvulsive Therapy (ECT) AAT Access Matter (Electroconvulsive therapy)
  • Research Request – Updated Literature Review: Sensory products/weighted items for participants with Autism (Therapy and sensory items)
  • Research Request – Impact of funding on self-reported functional capacity and perceived difficulty vs actual functional performance (Self reported functional capacity, perceived disability & actual functional performance)
  • Research – Resources to assist with determining personal care hours  (Determining personal care hours for a range of tasks)
  • Research – Cost of Meal Preparation and Delivery
  • Research – Adaptive Behaviour Assessment System (ABAS-3)
  • Research – Therapy Best Practice
  • Research – Dialectical Behaviour Therapy
  • Research – Exposure Therapy for PTSD
  • Sensory-based therapy
  • Community and mainstream transport options
  • Evaluation of CAS, ABAS-3 and LSP-16 outcome measures (Psychometric scoring properties & criteria for ABAS 3rd edition & Evaluation of CANS & ABAS-3 & LSP-16 outcome measures) 

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.
 

FOI  23/24-1232 2/08/2024
  1. Higher Decision Delegate Standard Operating Procedure
  2. Referral for Complex Needs Pathway Standard Operating Procedure (blue highlighted reference linked to on page 856 of 875)
  3. Practice Guide - Participant Critical Incident
  4. Internal Review of a Planning Request Interaction Templates. 
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 4 documents were released in full/part:

  • SOP – Level 4 High Decision Delegate
  • Standard Operating Procedure – Complete the Complex Supports Needs Referral Form
  • Practice Guide - Participant Critical Incident
  • Internal Review of a Planning Request Interaction Templates

    Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the FOI Act.
     
FOI 24/25-00021/08/20246 Technical Advisory Branch (TAB) research papersThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 6 documents were released in part: 

  1.  Research Document – Unilateral Hearing Loss
  2. Research Document – Speech discrimination, signal-to-noise-ratio outcomes for those with hearing loss compared to normal hearing (Guidance for prescribing premium versus basic level hearing aids)
  3. Research Document – Auslan as a communication method for adults with acquired hearing loss (Sign language as a communication option for non-hearing impaired children and adults)
  4. Research Document – Hearing impairment (Are Heading Aids Everyday Equipment?)
  5. Research Document – Experience of anxiety and depression in people who are deaf (Mental Health within the deaf population)
  6. Research Document – Auslan and other interpreting services (Auslan and Mandarin interpreting services in New South Wales) 
FOI 23/24-057030/07/2024Documents related to the cross billing of residential aged care services (reimbursement of the aged care system) in the time periods 2015-2017 and 2022-2023 The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 2 documents were released in part: 

  1. Department of Health Tax Invoice to the NDIA dated 26 June 2017
  2. Department of Health Cross Billing Calculations for 2016/17
FOI 23/24-1400    30/07/2024A number of Technical Advisory Board (TAB) research papersThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].

The following 11 documents were released in part:

  1. Autistic Burnout -12/03/2024
  2. Effective management of auditory differences in people with autism (Management of auditory differences in people with autism) 16/02/2023
  3. Applied Behaviour Analysis for adults with ASD (ABA for adults with Autism) 14/2/20222
  4. ASD Stocktake of Resources (Spectrum Disorder – stocktake) 19/7/2019
  5. Updated Literature Review: Sensory products/weighted items for participants with Autism (Therapy and Sensory items -Weighted/autism focused). 14/5/2020
  6. Cognitive Behaviour Therapy for Emotional Regulation in Children with Autism (CBT for children with ASD) 17/10/2022
  7. Eye movement desensitisation and response therapy for people with Autism Spectrum Disorder and Obsessive Compulsive Disorder (EMDR for ASD and OCD) 1/11/2022
  8. ASD and DLD diagnoses after 6 years old (Later life diagnoses of ASD and developmental delay) 15/02/2022
  9. Diagnoses of Autism Spectrum Disorder using the DSM-5 (ASD Diagnoses) 10/12/2021
  10. Sensory-based therapy – 29/09/2022
  11. Animal Assistance Therapy and Assistance Animals – 14/04/2022

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) 

FOI 23/24-112024/07/2024The Largest 1000 providers by total payments for the period 1 January 2023 - 31 December 2023 (Agency and Plan Managed).The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full. 

  • Data for largest 1000 NDIS providers by total payments for the period 1 January 2023 - 31 December 2023 (Agency and Plan Managed).
FOI 23/24-1127, FOI 23/24-1128, FOI 23/24-1134 24/07/2024
  • Research documents compiled by Technical Advisory Branch regarding the condition Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS).
  • Documents relating to management and treatment of Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS)
  • Documents held or used by the NDIA to determine whether or not Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS) is permanent.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 2 documents were released in part: 

  • Research Request – Central Sensitivity Syndromes and Functional Neurological Disorder dated 24 December 2019 (Material within the document has been redacted pursuant to section 22(1)(a)(ii))
  • Research Paper: Long COVID-19 dated 15 July 2022
  • Provided publicly available documents, ‘Research – Therapy Best Practice’ and ‘Research paper – Myalgic encephalomyelitis/Chronic fatigue syndrome’, which have been previously requested under FOI 21/22-0693 and FOI 23/24-1015 respectively and published on the NDIA’s disclosure log. 

Also provided the links to access the following documents from the NDIA’s webpage: 

FOI 23/24-140124/07/2024Copies of the Technical Advisory Branch’s (TAB) research documentsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The following 4 documents were released in part:

  1. NDIA Research Paper: Sexual Activity Supports
  2. Sex education and sex therapy services
  3. Sexual services and sexualised behaviours of concern
  4. Benefits of sexual activity for women.

Material within the documents has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

FOI-3 23/24-121719/07/2024Please provide documents relating to all payments paid to the following NDIS Registered provider, Horse Confidence for the period 01 July 2022 – 30 June 2023 Specifically Total $ amount paid to Horse Confidence.    The document is available on request to the Freedom of Information Team of the Agency at [email protected].The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full

  1. S17 Document – Horse Confidence - total number of payments and total payments - 01 January 2023- 31 December 2023

Document created under section 17 of the Freedom of Information Act 1982.

FOI-3 23/24-121519/07/2024Please provide documents relating to all payments spent on private law firms representing the NDIS Agency in the Administrative Appeals Tribunal (AAT) for the period 01 July 2022 – 30 June 2023  The document is available on request to the Freedom of Information Team of the Agency at [email protected]

1 The following document was released in full:

  1. S17 Document - summary table - Private Law firms representing NDIS in the AAT - Total payment – 01 July 2022 – 30 June 2023

Document created under section 17 of the Freedom of Information Act 1982.

FOI 23/24-123019/07/2024

For the period 1 January 2022 – 31 March 2024

Number of assistive animals applied for and approved by disability

The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full:

  • Data as follows: number of assistive animals applied for and approved by disability – from 1 January 2022 – 31 March 2024
FOI 23/24-109017/07/2024

Time period: Financial years 2022-23, 2021-22, 2020-21, 2019-20 and 2018-2019 

•    the number of participants that claimed prosthetic limbs against their assistive technology budget broken down by gender 

The document is available on request to the Freedom of Information Team of the Agency at [email protected]

The following document was released in full: 

  • Data for the number of participants that claimed prosthetic limbs against their assistive technology budget broken down by gender for the financial years: 2022-23, 2021-22, 2020-21, 2019-20 and 2018-2019
FOI 23/24-118927/06/2024“The Technical Advisory Branch compiles research 
on particular topics. I am requesting a complete list of 
all TAB “research” document titles. Known examples 
include: 
–– “Research - Ehlers Danlos Syndrome” (released 
under FOI 21/22-1232) 
–– “Research - Orthostatic Hypotension Causing 
Syncope and Hemiplegic Migraines” (released under 
FOI 23/24-0467) 
–– “Research Request - Postural Orthostatic 
Tachycardia Syndrome” (released under FOI 23/24-
0467) 
–– “Research Paper - Myalgic encephalomyelitis / 
Chronic fatigue syndrome” (released under FOI 
23/24-1015)”		The document is
available on request to 
the Freedom of 
Information Team of 
the Agency at 
[email protected]		The following document released in full 
FOI 23/24-105125/06/2024

Knowledge Articles about Streaming and Restreaming such as:

  •  Approve or override a streaming case
  • Complete a streaming case.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] The following 2 documents released in part; 
Refused access to 5 documents in full and provided these publicly available and published documents through the disclosure log mechanism.
FOI 23/24-11017/06/2024Point 1 – Number of participants who claim support item; Assistance With The Cost Of Preparation And Delivery Of Meals within 12 months prior to 31 December 2023.

Point 2 – List of plan managers who received payments for support item; Assistance With The Cost Of Preparation And Delivery Of Meals and total participants served within the 12 months prior to 31 December 2023.		The document is available on request to the Freedom of Information Team of the Agency at [email protected] 
 		One document released in full.
FOI 23/24-1198 5/06/2024All current standard operating procedures or practice guides that relate to: 
1. all aspects of early childhood planning 
2. s100 internal reviews 
3. s48 reviews		These documents are available on request to the Freedom of Information Team of the Agency at [email protected]The following 18 documents were identified as being within the scope of the request and released in full:
1. Form – Intensive capacity building supports in early childhood
2. SOP - Add A Priority Request For An Internal Review
3. SOP - Record a request for internal review V6.0 APPROVED 2022-11-09
4.SOP - Request an IR of an Eligibility Decision v3.0 - APPROVED - 2022-03-27
5. SOP- View Completed and Withdrawn Requests Recorded In S100
6. SOP- View Or Edit An Open Request For Internal Review
7. SOP - Withdraw A Request For Internal Review
8. KA - Create an internal review (s100) case V5.0 APPROVED 2023-07-07
9. KA - Escalating a request for internal review (s100) v6.0 APPROVED 2024-04-29
10. KA - Understanding an internal review v3.0 APPROVED 2024-04-29
11. SOP - Create A Plan Reassessment (or variation) Request (PRR) APPROVED 2022-11-17
12. KA - Create a plan reassessment (s48) request v1.0 APPROVED 2024-04-18
13. KA - Assign and review a plan change case 5.0 APPROVED 2024-04-19
14. KA - Make a plan change decision v5.0 APPROVED 2024-04-18
15. KA - Prepare to submit a plan change request v6.0 APPROVED 2024-04-18
16. KA - Progress a plan change (s47A and s48) request over 21 days APPROVED 24-4-9
17. KA - Understand and view plan change decision letters v2.0 APPROVED 2023-09-27
18. KA - Understand and choose the right plan change request v2.0 APPROVED 2024-04-18
FOI 23/24-07214/06/2024

Documentation regarding the cost to the NDIA in relation to the following cases:

  • Castledine and National Disability Insurance Agency [2019] AATA 4240 (AAT),
  • Hill and National Disability Insurance Agency [2023] AATA 3626
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]27 documents were identified as being within the scope of the request and released in part;
Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
 
FOI 23/24-0804  31/05/2024Security Risk Management Procedure

Security Risk Management Policy		The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 
     
 		2 documents released in full.
FOI 23/24-109227/05/2024Standard Operating Procedure – Unable to Progress with Planning    

 		The document is available on request to the Freedom of Information Team of the Agency at [email protected]  1 document released in full 
FOI 23/24-095827/05/2024Month-by-month figures from 1 January 2022 of how many participants who were previously receiving: SDA funding; and Home and Living funding of any sort; and ceased to be a participant in the NDIS as a result of entering RAC due to the operation of s 29(1)(b) of the NDIS Act.”The documents are available on request to the Freedom of Information Team of the Agency at [email protected]6 documents were identified as being within the scope of the request and released in full:

1.Aged care and the NDIS presentation
2.Frontline Essentials- Creating Your Plan Program guide
3.Ministerial and agency correspondence standard words
4. SOP – Finalise the plan before a participant leaves the NDIA
5.Referral checklist: Eligibility Reassessment or Access Status Change – Early Intervention
6.Participants with exit reason “over 65 and Aged Care” by exit month as at 29 February 2024.

Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
 
FOI 23/24-020124/05/2024Documents relating to the development, design, and approval of the NDIA's document titled AAT Case Management Guide Applied Behavioural Analysis (ABA)    The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 5 documents were released in full.
FOI 23/24-108023/05/2024documents that detail the “strengthening the eligibility reassessment process” and what this specifically involves including any impacts on current and future participants

documents that detail the “strengthen transition processes to empower people to access available mainstream and community services as they transition from the NDIS”    		The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

 		4 documents were released in full.
FOI 23/24-0960 21/05/2024
  1. Standard Operating Procedure and knowledge article on Support Coordination and criteria that needs to be met to include this support.
  2. Standard Operating Procedure & any other policy or guidelines for reassessment of NDIS access eligibility for ECEI participants.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]10 documents released in full 4 documents released in part.
FOI 23/24-0783 21/05/2024
  • Agenda from 13 July 2023 NDIA SES Forum
  • All staff email sent 18 July 2023 – section which refers to the SES Forum  


 

The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full, 1 document released in part.
FOI 23/24-035816/05/2024Standard Operating Procedure document and Applying to the NDIA information documentThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in full.
FOI 23/24-1099   10/05/2024CEO Directions issued under the National Disability Insurance Scheme Act 2013 (NDIA Act) issued to date.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

 		1 document was released in full.
FOI 23/24-108110/05/2024 

National Disability Insurance Agency (NDIA) Comcover Insurance Policy documents for 2023-24 covering:

  • Directors & Officer Liability
  • General Liability
  • Professional Indemnity
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]7 documents were released in full.
FOI 23/24-101110/05/2024 National Disability Insurance Agency (NDIA) Risk Management Strategy dated February 2024.  The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document was released in full.
FOI 23/24-1015 3/05/2024
  1.  Myalgic Encephalomyelitis/Chronic Fatigue Syndrome (ME/CFS)’’
The document is available on request to the Freedom of Information Team of the Agency at [email protected].

1 document was released in part:

Myalgic encephalomyelitis / Chronic fatigue syndrome

Material within the document has been redacted pursuant to section 22(1)(a)(ii).
 

FOI 23/24-0951-0898-08962/05/2024
  • Referral Checklist and Eligibility Reassessment – Disability –October 2022
  • Statistical Data – Primary and Secondary Diagnosis

1.    Fibromyalgia
2.    Myalgic encephalomyelitis/chronic fatigue syndrome
3.    Ehlers Danlos Syndrome

The documents are available on request to the Freedom of Information Team of the Agency at [email protected]
 		2 documents released in full.
FOI 23/24-093229/04/2024Briefing pack provided to Senior Executives for Senate Budget Estimates in February 2024
    		The documents are available on request to the Freedom of Information Team of the Agency at [email protected]17 documents, 16 released in full, 1 released in part.
FOI 23/24-100826/04/2024
  1. How many participants on the scheme have Functional Neurological Disorder as their primary and only diagnosis.
  2. Research request on “Functional Neurological Disorder” completed from the Technical Advisory Branch
  3. Information on the largest 1,000 providers identifying the Provider ABN, Provider name, whether the provider is registered or unregistered, and the total NDIA payments to the provider for the previous 12-month period, February 2023-February 2024. Please break down the NDIA payments into categories e.g. Capacity building etc 
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

The following 5 documents were released in part.

  1.  Statistics on participants with Functional neurological disorder
  2. Research Report –Functional neurological seizure disorder –Irrelevant material removed under section 22 of the FOI Act
  3. Research Report – HWB Functional Neurological Disorder & CRPS –Partial access provided – 47F Personal privacy Irrelevant material removed under section 22 of the FOI Act
  4. Research Report – HWB Functional Seizures – Irrelevant material removed under section 22 of the FOI Act
  5. Research Report – Treatment of Advanced Osteoarthritis, Spinal Stenosis and Functional Neurological Disorder – Irrelevant material removed under section 22 of the FOI Act 
FOI 23/24-0846    19/04/2024
  • Internal practice guides, standard operating procedures and checklists for assessing high-cost assistive technology requests, excluding home modifications
  • Any additional practice guides, standing operating procedures or checklists for assessing requests for powered mobility aids/devices (whether mid-cost or high-cost)
  • Any official internal guidance for assessing requests for mainstream/universal design assistive technology against the funding criteria (particularly mid-cost/high-cost AT funded in the ‘Capital’ category)
  • Any additional guidance relating to situations where, for example, the NDIA would generally consider disability-specific assistive technology appropriate (such as mobility aids), but there is no suitable disability-specific option for an individual participant and a universal design device has been recommended by the AT assessor.  
        13 documents were identified as being within the scope of the request.
    The 13 documents were released in full.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

13 documents were identified as being within the scope of the request.

The 13 documents were released in full.

FOI 23/24-057619/04/2024Law firms representing the NDIA as at 31 August 2023The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full
FOI 23/24-090710/04/2024Documents regarding the number of enrolled and unfinished SDA Dwellings by design category, build type and SA4 region with the design categories including ‘with sprinklers’ and ‘without sprinklers’ to be consistent with the current SDA price calculator.  The documents are available on request to the Freedom of Information Team of the Agency at [email protected].2 documents were released in full
FOI 22/23-1170    10/04/2024Standard Operating Procedure about stopping correspondence to authorised representatives, in case of a court order.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in part (irrelevant material within the document has been removed under section 22 of the FOI Act).
 
FOI 23/24-02693/04/2024 Documentation relating to NDIA policy decisions regarding the use of back-up generators to achieve uninterrupted power supplyThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full;
1 document released in part; and 
Access refused to 1 document. 
FOI 23/24-0977 2/04/2024

Time period: 1 July 2022 – 30 June 2023 

  • the number of approvals for prosthetic limbs, broken down by gender 

   
  

The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document was released in full.
22/23-116828/03/2024
  • Data on the number of transport-related funding requests that led to a review of a reviewable decision and were set aside or varied.
The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-0814   27/03/2024The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 26 documents released in full (2 released via link) 
23/24-023 25/03/2024
  • Research Request – Postural Orthostatic Tachycardia Syndrome
  • Research – Orthostatic Hypotension Causing Syncope and Hemiplegic Migraines
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full. Irrelevant material removed under section 22 of the FOI Act.
23/24-032320/03/2024
  • Standard operating procedures about assistive technology.
  • Standard operating procedures about internal reviews (multiple versions).
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]15 documents released in full, and 19 documents released in part.
23/24-056715/03/2024Documents prepared for the NDIA by Redbridge Group between 1 February 2023 and 1 July 2023.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents were released in full. 
23/24-1023 13/03/2024NDIA Reported Average Rates and the Average Rates when calculated mathematically explanation,The document is available on request to the Freedom of Information Team of the Agency at [email protected] 
 		1 document released in full.
23/24-053813/03/2024

Practice Guide - Disability-Related Health Supports
Version: V6.0 2020-09-29
Approved: 29 September 2020

This Practice Guide

Practice Guide – Understanding Therapy Supports
Version: V7.0 2021-01-06
Approved: 6 January 2021

Reasonable and Necessary Supports

Standard Operating Procedure - Disability Related
Health Supports
Version: V6.0 2023-06-21
Approved: 21 June 2023

The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

The Practice Guide - Disability-Related Health Supports was retired and replaced with the publicly available Disability-related health supports | NDIS in 2021.

The Reasonable and Necessary Supports information is publicly available through the NDIS website at:
Reasonable and necessary supports | NDIS

FOI  23/24-08346/03/2024Borderline Personality Disorder (BPD) and Complex Post­Traumatic Stress Disorder (C-PTSD) documents with the recent overall number of participants with these diagnoses, whether primary or secondary

 		The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
23/24-03705/03/2024The document is available on request to the Freedom of Information Team of the Agency at [email protected]6 documents released in full (3 released via link), 2 released in part. 
23/24-04334/03/2024Statistics regarding applications for assistance animals The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-06161/03/2024Knowledge Article: Review the escalation and prioritisation matrix.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-0884          

 		28/02/2024Operational Protocol for NDIS participants at risk The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full
23/24-091628/02/2024Disability-related health supports 2021-11-29
Applying to the NDIS 2022-07-11		The document is available on request to the Freedom of Information Team of the Agency at [email protected]

Published Guidance

Relevant sections:

  • Applying to the NDIS – Appendices.

List A: Conditions that are likely to meet the disability requirements (Page 31 – 33)

List B: Conditions that are likely to be permanent
(Page 33 – 40)

List D: Conditions that are likely to meet the early intervention requirements for children younger than 7 (Page 41 – 46)
 

23/24-0520    28/02/2024
  • Standard Operating Procedures on adding or changing a disability, and completing the participant statement.
  • List of disabilities and codes.  
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 4 documents released in full.
23/24-016 20/02/2024The largest 1,000 providers identifying the Provider ABN, Provider name, and the total NDIA payments to the provider for the 12-month period ending 30 June 2023.     
   
 		The document is available on request to the Freedom of Information Team of the Agency at [email protected]  1 document released in full. 
23/24-088920/2/2024“1a. How many Prospective Participants have their approved first plan created with a support of consisting of a temporary funding arrangement (inferred as In-kind supports and/or cross billing subsidies for residential aged care). 
1b. How many of these Prospective Participants in 1a are aged 65 years and older? 
1c. What are the breakdowns of each of the Prospective Participants Disability/ies < 65 years of Age? 
1d. What are the breakdowns of each of the Prospective Participants Disability/ies > 65 years of Age? 
2. New Prospective Participants prior to June 30 2023 in Western Australia: 
2a. How many Prospective Participants have their approved first plan created with a support of consisting of a temporary funding arrangement (inferred as In-kind supports and/or cross billing subsidies for residential aged care). 
2b. How many of these Prospective Participants in 2a are aged 65 years and older? 
2c. What are the breakdowns of each of the Participants Disability/ies < 65 years of Age? 
2d. What are the breakdowns of each of the Participants Disability/ies > 65 years of Age?” 		The document is available on request to the Freedom of Information Team of the Agency at [email protected] 
 		1 document released in full.
23/24-064820/02/2024
  • Practice guide, standard operating procedure and guide about hearing supports.
  • Standard operating procedure and knowledge article about transport supports
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 
 		8 documents released in full.
23/24-068420/02/2024
  • Practice Guide – Children at risk of requiring accommodation outside the family home
  • Practice Guide – Children living in a formal voluntary arrangement outside their family home
  • Practice Guide – Children Living in Statutory Out of Home Care
  • Practice Guide – Identifying Housing Solutions    
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 4 documents released in full.
22/23-1186  7/02/2024ME/CFS Australia submission with respect to the current NDIS ME/CFS assessment policyThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in part.
23/24-04687/02/2024Standard Operating Procedure documentsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 6 documents released in full.
23/24-07856/02/2024   Numbers of NDIS participants with annual plans involving funding of over $500,000, over $1m and over $2m as at 30 June 2023.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-0355  31/01/2024"Prader-Willi syndrome Snapshot"The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
23/24-037511/01/2024

Dollar amounts and participant counts associated with support line items.

Number of current plans by:

  • Primary Disability
  • Plan Management type – based on current plans as at 30 June 2021, as at 30 June 2022, as at 30 June 2023
  • Whether the current plans are first plans or subsequent plans
  • Number of these plans with Support Coordination
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]  2 documents released in full.
23/24-062811/01/2024The briefing prepared for the government for its appearance at the October 2023 Senate budget estimates hearingThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 
 

15 documents released in full.

1 document released in part.
 

23/24-066720/12/20231.How many participants in total (male, female, gender not disclosed etc) with a primary disability of ASD have funding for SIL 
2. How many female participants with a primary disability of ASD have funding for SIL 
3. How many male participants with a primary disability of ASD have funding for SIL		The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-066620/12/2023

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have Hypermobility listed as a secondary disability 

I would like to request under FOI how many participants have Hypermobility or Elhers Danos Syndrome listed as a primary or secondary disability

I would like to request under FOI how many participants having POTS listed as a primary or secondary disability 

I would like to request under FOI how many participants have Fibromyalgia listed as a secondary or primary disability 

I would like to request under FOI the average funding package for a participant with a primary disability of EDS or Hypermobility

The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-066520/12/2023

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Podiatry in their current or previous NDIS plans 

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Physiotherapy in their current or previous NDIS plans 

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Exercise Physio in their current or previous NDIS plans 

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Personal Training in their current or previous NDIS plans 

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Dietician in their current or previous NDIS plans 

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for Psychology in their current or previous NDIS plans

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding allocated in the "health and wellbeing" capacity building budget in their current or previous NDIS plans 

I would like to request under FOI how many participants having a disability listed as Autism Spectrum Disorder have funding for short term accommodation in their current or previous NDIS plans that live independently 
 

The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full. 
22/23-1275 17/12/2023Documents relating to NDIS participants aged under 18 funded for Supported Disability Accommodation, Supported Independent Living or Individualised Living Options.
 		The document is available on request to the Freedom of Information Team of the Agency at [email protected]Full access was granted to a single document created under section 17 of the FOI Act. 
23/24-03535/12/2023    Information relating to NDIS funding for the purchase, training and ongoing maintenance of assistance dogs from 2020 - 2023The document is available on request to the Freedom of Information Team of the Agency at [email protected] 

 		1 document released in full.
23/24-03124/12/2023Type of support and service provided for children diagnosed with GMFCS 5 - Cerebral Palsyiagnosed with GMFCS 5 - CEREBThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 
 		1 document released in full
22/23-092224/11/2023Referral to the Complex Support Needs Branch – Standard Operating Procedure The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
23/24-0253 22/11/2023Documents relating to Chief Risk Officer’s reports to the NDIA Board, an external review of insider threat capabilities, the NDIA’s monthly fraud risk reports to the Board, the NDIA’s Fraud and Corruption Control Plan and the volume of fraud tip-offs received by the NDIA on a quarterly basis. The documents are available on request to the Freedom of Information Team of the Agency at [email protected]. Partial access was granted to 9 documents and access was refused to one. 
22/23–173622/11/20231.    Ministerial submission MS19-000176 – Unsigned
2.    Email: FW Brief for Min on Ace with attached Ministerial submission MS19-000176
3.    Email: FWD:MS20-000053 – NDIS ICT Strategy Update
4.    Email: RE: Minister discussion
5.    Ministerial Submission PDR# MS20-000053 – signed and unsigned versions		The documents are available on request to the Freedom of Information Team of the Agency at [email protected]
 		5 documents released in part
23/24-015    22/11/2023The following documentation/information is requested:
1. The role and scope of the NDIS Technical Advisory Branch.
2. Number of team members in the Technical Advisory Branch per Allied Health Background (including those without an Allied Health degree).		The document is available on request to the Freedom of Information Team of the Agency at [email protected] 
 		1 document released in full
23/23-046716/11/2023

Research Request – Postural Orthostatic Tachycardia Syndrome


Research – Orthostatic Hypotension Causing Syncope and Hemiplegic Migraines

The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in full
23/24-02569/11/2023Data and documents relating to parents with disabilities who are participants in the NDIS.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 
23/24-04179/11/2023
 		Documents and emails related to the decision to 
cease publishing the NDIS monthly summary.		The documents are
available on request to 
the Freedom of
Information Team of the Agency at 
[email protected]		1 document in full and grant 
access to 3 documents in part.
23/24-04163/11/2023The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 12 documents released in full (11 documents released via link)
23/24-029931/10/2023Deed of Variation between NDIA and IWC for the provision of Local Area Coordination services, as part of the Partners in the Community Program.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
23/24-045130/10/2023Eligible assessment, eligibility checklist tool and document attached to link to Assistive Technology from FOI 22/23-1636.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

3 documents were identified as being within the scope of the request.

The 3 documents were released in full.

23/24-038925/10/2023

1. Participants with CFS/ME as the primary disability
2. Participants with CFS/ME as a secondary disability
3. Participants with CFS/ME as either a primary or secondary disability
4. The number of participants who applied under CFS/ME who have access met but not for CFS/ME 
5. The number of access decisions overturned on internal review where access was not met for CFS/ME 
6.The number of access decisions overturned on AAT review where access was not met for CFS/ME 
7. The number of people with CFS/ME that have exited the Scheme (with reason if available)
8. The number of participants with CFS/ME that are not supported by NDIS for CFS/ME 
9. The number of eligibility reassessments performed on participants with CFS/ME as the primary disability
10. The number of eligibility reassessments performed on participants with CFS/ME as the secondary disability
11. The number of eligibility reassessments performed on participants with CFS/ME who have access met but not for CFS/ME 
12. The total number of eligibility reassessments performed on participants with CFS/ME 
13. The total number of eligibility reassessments performed on participants with any diagnoses from 1 October 2022 - 30 September 2023
14. The total number of eligibility reassessments performed on participants with any diagnoses in the NDIS' lifetime
15. The number of new applicants versus re-applicants with CFS/ME

The number of successful applications in the last 12 months for CFS/ME.

Please ensure to present the data in actual numbers as well as percentages.

Please explain the formula used for calculating the percentage.

The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
22/23-094424/10/20231. Fiscal (actual) total expenditure (including state and territory contributions) on the NDIS for the financial year 2021/22;
2. Number of authorised registered participants for the financial year 2021/22; and 
3. Average participant package cost for the financial year 2021/22.		The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-034924/10/2023Largest ten providers by total in Q4 2022-23 (Agency-managed)The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
23/24-025110/10/2023
  • The total number of current NDIA cases at the AAT.
  • The number of current NDIA cases at the AAT which relate to children under 12 years of age.
  • The number of current NDIA cases at the AAT which relate to children under 6 years of age.
  • The total of any costs incurred by the NDIA in relation to current NDIA cases at the AAT for children under 12 years of age.
  • The total of any costs incurred by the NDIA in relation to current NDIA cases at the AAT for children under 6 years of age.
The document is available on request to the Freedom of Information Team of the Agency at [email protected] A single document was created under section 17(1)(c) of the Freedom of Information Act 1982. 
This document was released in full. 
23/24–00819/10/2023
  • Provision of a Cloud Platform – Email
  • Evaluation Report Cloud Platform
  • FINAL ACE Evaluation Plan
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 3 documents released in part.
22/23-16865/10/2023Practice Guide – Participants streamed as Intensive or Super IntensiveThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 4 documents released in full.
23/24–006529/09/2023

Information on Participants with ADHD:
1. The number of NDIS participants diagnosed with ADHD.
2. The supports provided to ADHD participants under the NDIS.
3. Acceptance rates for participants with ADHD into the NDIS program.

Information on Participants with Autism:
1. Data on the number of NDIS participants diagnosed with autism.
2. Details about the supports provided to participants with autism under the NDIS.

Internal practice guide and standard operating procedures regarding psychosocial disability. 

The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 10 documents released in part.
23/24-011726/09/2023Planner and TAB advisor qualifications and role guidelines.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-014518/09/2023The text of the full questionnaire and methodology used to carry out the evaluation of the Tasmanian PACE trial The documents are available on request to the Freedom of Information Team of the Agency at [email protected]6 documents were identified as being within the scope of the request. All 6 documents were released in full.
22/23-130712/09/2023Internal practice guide for determining how many hours of therapy a child needsThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
23/24-01888/09/2023
  • All document/s showing the NDIA SES Organisational structure from 19 October 2022 to 20 August 2023.
  • All emails from NDIA CEO or a NDIA SLT member that refers to NDIA organisational structure, SES appointments, or organisational change over the same period i.e.19 October 2022 to 20 August 2023.    
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 34 documents released in part. 
22/23-14317/09/2023Number of Access met and Access not met for Psychological disability and Schizophrenia from 1 Jan 2018 to 31 Dec 2022. The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
23/24-00904/09/2023

Standard Operating Procedure – Allocating and Receiving Complaint

Complaints Resolution and Oversight Template Guide

Resolving Complaints

The documents are available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full. 2 documents released in part.
22/23-087731/08/2023Videos of people with ASD and how is ASD diagnosedThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
22/23-094230/08/2023Specific Types of Supports in Plans Operational GuidelineThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]10 documents released in full.
23/24-018128/08/2023Statical analytics of Participants with a Primary Disability Group of Autism, Active as 31 March 2023The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full
22/23-060725/08/2023
  • Current versions of any internal or otherwise non-public policies or guidance with regards to deciding if ADHD can or should be approved in a plan.
  • Current versions of any internal or otherwise non-public policies or guidance with regards to deciding how much funding should be allocated for ADHD in a plan once ADHD has been approved to be in that plan.
  • Any correspondence including attachments if applicable, sent to an SES3 or higher that discuss whether and/or how ADHD fits into the NDIS.
  • Any correspondence including attachments if applicable, sent from an SES3 or higher that discuss whether and/or how ADHD fits into the NDIS.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].
11 documents were released in full. 16 documents were released in part.
22/23-081325/08/2023Summary of the applicants deemed suitable responses and ratings from the Shortlisting report – 1028_8/22- BULK APS6 Service Delivery OpportunitiesThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full
23/24-002922/08/2023All information held in any form about the use, application, efficacy, appropriateness, benefits, outcomes for autistic children with challenging or unwanted behaviour of: 
1. positive behaviour support (PBS), and 
2. applied behaviour analysis (ABA) 		The documens are available on request to the Freedom of Information Team of the Agency at [email protected].10 documents were identified as being within the scope of the request.
9 documents were released in full.
1 document was released in part.
Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
22/23-104620/08/2023Standard operating procedure & any other policy or guidelines for reassessment of NDIS access eligibility for participants over 7 years old.
Any forms or checklists used to determine referral for reassessment.
Any documents relating to NDIS eligibility reassessment for people with Chronic Fatigue Syndrome (CFS), Myalgic Encephalitis (ME), ME/CFS or chronic fatigue.		The documents are available on request to the Freedom of Information Team of the Agency at [email protected].12 documents released in full.
1 document released in part.
22/23-074317/08/2023
  • Internal briefings and reports (including those prepared by the scheme actuary) regarding participants ageing over 65.
  • Correspondence and meeting minutes from meetings/communication between NDIA staff and Health Department staff regarding NDIS scheme policy for participants over 65.
  • Internal reports or documents (including work practices for planners) relating to younger onset dementia and rapid onset dementia in NDIS participants.
  • Internal reports or documents providing evidence about the appropriateness of residential aged care for participants over 65 years.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]  2 documents were released.
22/23-03489/08/2023

A copy of any interim or final report or document containing views, assessments and recommendations given by the appointed contractors as part of the consultancy services delivered under the contracts listed on Senate Order 13 regarding the following contracts:

  • Sarah Consulting Pty Ltd – Actuarial Services page 3
  • Ernst & Young – Therapy Support Pricing – page 10
  • Nous Group Pty Ltd – Services Design Support Page 12
  • Ernst & Young – Supported Independent Living page 16
  • Livable Housing Australia – SDA Developed Standards – page 31
  • ThinkPlace Australia Pty Ltd – Scheme Reform – page 36    
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].11 documents were identified as being within the scope of the request.
The 11 documents were released in full.
22/23-08305/08/2023

1. Who specifically provided the advice that the NDIA was not required to comply with or follow the PSPF? Job title and location will suffice 

The NDIA is a corporate Commonwealth entity. As stated is the Protective Security Policy Framework (PSPF), the PSPF applies to non-corporate Commonwealth entities subject to the Public Governance, Performance and Accountability Act 2013 (PGPA Act) to the extent consistent with legislation. The PSPF represents better practice for corporate Commonwealth entities and wholly-owned Commonwealth companies under the PGPA Act.

A link to the PSPF is provided below for ease of reference:
protective-security-guidance-for-executives.pdf (protectivesecurity.gov.au)

2. Noting all these new roles and requirements, was the person(s) consulted at the NDIS at the time qualified and competent to answer questions on cyber/security and the PSPF?

The persons consulted included, but was not limited to, the Chief Security Officer and Chief Information Officer.

3. As the NDIS seems to have overnight sought to align with and comply with the PSPF, please provide a copy of the instruction or directive to do so.

Please refer to question one providing clarification on the NDIA’s requirement to comply with the PSPF. 

4. Has there been (or is there) an investigation into providing inaccurate, seemingly false or potentially misleading information about the NDIS security (cyber included) obligations, compliance and assurance requirements?

No.

5. Prior to this new found support and embracing of the PSPF, which specific security standards and framework did the NDIS/NDIA employ, attest to, report to the Attorney General's Department or provide guarantees, compliance or alignment with to any other Government/public entity?

Please refer to response provided in Question 1. 

Furthermore, whilst the NDIA is not required to report, the Agency have elected to respond to the Attorney General's Department maturity assessment. This commenced from 1 July 2021 for the period 1 July 2020 to 30 June 2021.

6. Please provide a copy of the requirement and approval for all these new, sudden cyber security roles. Has the threat changed?

Please see attached. 

7. How many NDIS staff, contractors, providers and participants have been affected or compromised as a result of the Medibank, Optus, Australian Clinical Labs, or any other data breach, compromise or hack?

The NDIA is not responsible for the management of breaches by third parties.  Requests for information from third parties should be directed to impacted entities.

The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 3 documents released in full.
22/23-17344/08/2023

Question:
"... For the moment please send me the most recent actuarial analysis themselves regarding ADHD and ASD as well as the "lengthy" email chains related to undertaking those particular most recent analyses.

Response:
We can report on Participant numbers as at  31 March 2023 for both Attention deficit hyperactivity disorder (ADHD) and Autism spectrum disorder (ASD).

As at 31 March 2023 there were 188 Primary and 4864 Reported Participants with ADHD.

As at 31 March 2023 there were 207,385 Primary and 223,494 Reported Participants with ASD.

Please note 30 June 2023 data will be available after the Q4 Quarterly report published.

Regarding the second part of the question: as well as the "lengthy" email chains related to undertaking those particular most recent analyses, we are unable to provide any "lengthy" email chains, this information does not exist.

Question:
"I would also like to see all email chains containing follow-up discussions and implementations of those particular analyses after their publication which have taken place within the past 6 months (26 Dec 2022 to 26 May 2023)."

Response:
We don’t have any documents to specifically satisfy your request regarding the email chains, or follow up discussions this information does not exist.

The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
2/23-14853/08/2023Applied principles and Tables of support (APTOS) guidelines and any documents that relate to the guidelines.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document was identified as being within the scope of the request and was released in full.
22/23-14391/08/2023
  • What is the purpose of HOC?
  • What is the role of HOC within the IER program?
  • Who is on the HOC?
  • Any policies for or procedures of HOC that are relevant to its operations as are relevant to the IER program (including quorum, voting, reporting)?  
  • Any public facing materials about HOC, such as information to the disability sector or community legal services?
  • Does HOC report its decisions to the IER Oversight Committee? What are the procedures for that?  
  • Are the independent experts advised about the outcomes from HOC?    
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents were identified as being within the scope of the request.
2 documents were released in full.
Document 1 has been redacted to remove personal information for the purposes of the DL publication
22/23-16361/08/2023
  • Any Technical Advisory Branch (or any internal Technical advice department) referral policy.
  • A list of all diagnoses that require mandatory referral to TAB for advice before NDIS access can be granted for a person with that diagnosis.
  • A list of diagnoses NDIA consider to be “health conditions” or “chronic health conditions”
  • Any policy document that determines which diagnoses are considered to be “health conditions” or “chronic health conditions”
The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document was released in full.
22/23-061431/07/2023How many plans you granted where funding was given for ADHD for the financial years 2020-21 and 2021-22.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
22/23-151427/07/2023The documents from the first 5 decisions not available for direct download on the NDIS disclosure log    The documents are available on request to the Freedom of Information Team of the Agency at [email protected]
76 documents in relation to 5 applications were identified and released in full.
 
22/23-091720/07/2023Documents that contain information about how and why NDIA uses information taken from the social media of individuals applying to receive, already receiving, or appealing a rejection to receive support from the national disability insurance scheme or the social media of individuals who are applying to register as, or who are already registered as, or work for organisations applying to register as or work for organisations already registered as national disability insurance scheme providers.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
22/23-081617/07/2023

Since the announcement in June 2020 that providers delivering Group and Centre Based Activities needed to transition to the new pricing model, what training have

1. NDIA Planners and

2. Local Area Coordinators

received in how to appropriately fund participant’s plans using the new pricing model?

The documents are available on request to the Freedom of Information Team of the Agency at [email protected].2 documents were identified as being within the scope of the request.
1 document was released in full.
1 document was released in part.
Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.
22/23-134916/07/2023The National Disability Insurance Agency’s Supported Decision Making Policy April 2023    The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document was released in full.
22/23-131114/07/2023Job description forms for the positions of Branch Manager Fraud Intelligence and Investigations and Branch Manager Compliance ProgramThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in full.
22/23-171313/07/2023    Grant Agreements made with NDIS funding or between NDIS and the National Aboriginal and Torres Strait Islander Corporation (NATSIC)The documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in part.
22/23–156513/07/2023

1. The amount paid in the last 12 months for adult (over age 7) participants, where the primary disability is Autism Spectrum Disorder, for the following services:
a. Speech Pathology
b. Occupational Therapy
c. Art Therapy
d. Music Therapy

2. The amount paid in the last 12 months for early intervention participants, where the primary disability is Autism Spectrum Disorder, for the following services: 
a. Speech Pathology
b. Occupational Therapy
c. Art Therapy
d. Music Therapy

The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
22/23–17399/07/2023ADHD Inquiry – Briefing Pack and total annualised committed supports by support category for participants with primary disability of ADHD and non-primary disability of ADHDThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
1 document released in part.
22/23-15397/07/2023Fact Sheet - Free Text ‘reason for our decision’ providing guidance on writing style for reasons for decision.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-177528/06/2023Policies and procedures relating to participant streaming and children living away from home.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents release in full. 2 documents released in part.
22/23-163128/06/2023

Compilation of Total Payments Provider Travel for the quarters: 

  • 2022-23 Q1
  • 2021-22 Q4
  • 2021-22 Q3
  • 2021-22 Q2
  • 2021-22 Q1
The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document was released in full.
22/23-166728/06/2023Internal Review Access and Revocation Practice GuideThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
22/23-166027/06/2023

Could you please provide me with an update on the number of NDIS clients managed/service by the following entities: 

Opulent Financial ABN: 94 617 785 654
Riverside Plan management: ABN: 60 697 867 685
Caringa Pivotal ABN: 61 663 492 500

The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
22/23-153126/06/2023Excerpt from ‘Standard Operating Procedure: Update the Severity Tools Task’ relating to the Care and Needs Scale and Acquired Brain Injury.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
22/23-081516/06/2023Details about amounts billed by registered and unregistered providers for the period 25 October 2020 to 31 December 2022.The document is available on request to the Freedom of Information Team of the Agency at [email protected]A single document was created under section 17(1)(c) of the Freedom of Information Act 1982. This document was released in full.
22/23-121915/06/2023
  • Standard Operating Procedure: Add or Change Disability
  • Internal copy of CEO Direction also made available on the NDIS website
  • Data on number of times participant disabilities on file have expired
  • Extracts from Standard Operating Procedures describing when the disabilities listed on a participant file are reviewed

The documents are available on request to the Freedom of Information Team of the Agency at [email protected].
 

8 documents released in full. 1 document released in part.
22/23-049716/05/2023OLSC Agency Notification Form for Model Litigation Obligation Complaint dated 11 July 2022.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
22/23-063312/05/2023
  • Standard Operating Procedures to Determine Funded Supports
  • Practice Guides relating to Therapy Supports and Early Childhood Planning
  • Internally distributed advice on funding Applied Behaviour Analysis for a 10 year old with Autism Spectrum Disorder
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]5 documents published on disclosure log. 3 documents released in full. 2 documents released in part.
22/23-12184/05/2023Deed of Variation (2022) between NDIA and Carers Queensland Ltd for the provision of Local Area Coordination services, as part of the Partners in the Community Program.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document was released in part.
22/23-139826/04/2023Internal guidance documents around accessibility requirements for interacting with NDIS participants, including at reviews and during external reviews such as at AAT.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]6 documents released in full.
22/23-140926/04/2023Information relating to the NDIA Plan Management Fee Remediation review conducted in financial year 2022-23.The document is available on request to the Freedom of Information Team of the Agency at [email protected]. A single document was created under section 17(1)(c) of the Freedom of Information Act 1982. 
This document was released in full. 
21/22-17546/04/2023Policies and procedures relating to NDIS plans requesting funding for Individualised Living Options.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 10 documents released in full.
22/23-109317/03/2023Document providing expert advice sought by the NDIA in relation to the use of Australian guidelines on diagnosis and management of ME/CFS in 2019.The document is available on request to the Freedom of Information Team of the Agency at [email protected].1 document released in full. Personal information removed prior to publishing on the disclosure log.
22/23-112110/03/23Guides and procedures relevant to assessment, calculation, creation, implementation and review of Specialist Disability Accommodation service bookings. 
 		The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 9 documents released in full.
22/23-11633/03/23Year to date spending by the NDIA on MinterEllison law firm for the financial year 2022/2023 as at 31 January 2023.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document, created under section 17 of the FOI Act, released in full.
22/23-04877/02/23

Policies and procedures in relation to the treatment of documents and information with respect to privacy, retention and destruction:

  • Policy – NDIA Records and Information Management
  • Policy – Information and Records Management Normal Administrative Process (NAP)
  • Work Practice – Information and Records Management – Managing physical paperwork received by the NDIA and partners related to the National Disability Insurance Scheme (NDIS)
  • Task Card – Interim Process for Managing Participant Paperwork received by the NDIA and Partners related to the National Disability Insurance Scheme (NDIS)
  • Cheat Sheet to the Interim Task Card – Managing Participant Paper Work
  • Clause C.B.4 from Commonwealth Contract Template – General Services
  • Clause C.B.5 from Commonwealth Contract Template – Secondment Services
  • Clause C.B.5 from Commonwealth Contract Template – Sole Trader
  • Performance Standards added to NDIA Labour Hire Work Orders
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 8 documents released in full, 1 document partially released.
22/23-073323/12/22Section 17 Response to FOI 22/23-0733 relating to statistics about NDIS Participants with CFS/ME 
 		The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full 
22/23-04956/12/22De-identified plan management payment data for financial year 2020-2021 and 2022 Analysis of DIA Plan Management and Support Coordination Surveys.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in full 
 
22/23-062716/11/22Section 17 Response to FOI 22/23-0627 relating to the NDIA Case Management system    The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 
1 document released in full 
 		The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full 
22/23-03117/11/22List of all law firms engaged to represent the NDIA in disputes involving participant plans. List of how many AAT applications each law firm currently engaged is representing the NDIS in, as at 30 August 2022.The document is available on request to the Freedom of Information Team of the Agency at [email protected].1 document was released in full.
 
22/23-02747/11/22The 2022 Review of Fraud Intelligence and Investigation Functions Report.

The document is available on request to the Freedom of Information Team of the Agency at [email protected] 

1 document released in part.
22/23-020612/9/2022ALL Support Coordination Market Monitoring Documents, including but not limited to research, briefs, reports, analysis and papers created by the NDIA or contracted entities on behalf of the NDIA, between 23 June 2022 and 5 August 2022.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].7 documents were released were partially released;
3 documents were refused
 
FOI 22/23-0351 (Coombes)20/08/22Section 17 Response to FOI 22/23-0351 relating to the NDIA response to fraud and compliance.The document is available on request to the Freedom of Information Team of the Agency at [email protected].1 document released in full 
21/22-13375/7/2022The following documents including reports, policies, directives and guidelines relating to the categorisation of List C defined programs : 1.   identified by the NDIS/NDIA operating in NSW 2.   criteria (internal and external) for categorisation of programs operating in NSW as List C defined programs.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

3 documents were released in full.

21/22-154210/7/2022Please provide a copy of the NDIA Offsite Data Records Storage Policy and Procedures. That is, the specific policy and procedures that guide, manage and evaluate the NDIA’s data records stored and/or accessed from the various NDIS physical sites or locations.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].4 documents were released in full;
1 document was released in part.
 
21/22-179216/09/2022...all documents   Minister Shorten and his NDIS office hold that Activ Board and Executive Management shared which they rely upon as evidence to support their decision to make in excess of 700 supported  workers redundant. As both CEO Michael Heath and Board Chair Dr Marcs Stafford were only appointed several months ago, I would expect an Independent Expert Consultant’s report would have been commissioned  and tabled at committee level to ratify their decision to close multiple centres.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].4 documents were released in part.
21/22-105726/08/2021Documents relating to contacts and advice about ME/CFS with Dr Andrew LloydThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].7 documents released in full, 2 documents in part
21/22-183125/07/2022Documents relating to Deloitte analysis of Disability Intermediaries Australia’s submission to the Pricing ReviewThe document is available on request to the Freedom of Information Team of the Agency at [email protected].1 document released in full
20/21-07955/07/2021Materials tabled at SDA reference group meeting 2020The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in full.
21/22-151829/06/2022Australian Public Service Code of Conduct complaints relating to the NDISThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
 
21/22-124627/05/2022NDIA Board & Committee Meeting Resolutions 2019 - 2021The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 3 documents released in full.
21/22-1279    27/05/2022NDIA Annual Estimates & Financial Statements 2020 - 2021The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 6 documents released in full.
21/22-149827/05/2022Standard Operating Procedure update - Severity Tools - information about support budgets for childrenThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 
 		 2 documents released in full.
21/22-128423/05/2022Information regarding the Sustainability Action Taskforce (SAT)The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in part.
21/22-147223/05/2022NDIA Staff TurnoverThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-125619/04/2022When the attribution policy was ceased    The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-125119/04/2022The creation of indicative funding bandsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 7 documents released in full.
21/22-0851    1/04/2022Administrative Appeals Tribunal (AAT) matters and Minter Ellison    The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
 
21/22-11781/04/20222022 Participant profile per quarter by primary disability groupThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-103222/03/2022Home and Living Panel informationThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 4 documents released in full and 7 documents released in part.
 
21/22-089118/03/20222020/1 contract sections between NDIA and MinterEllison covering how participant personal information and protected Agency information is handledThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 3 documents released in full.
21/22-103716/03/2022 Information relating to CEO delegation of authorityThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full and 1 document released in part.
21/22-091910/03/2022Documents used to determine reasonable and necessary funding for participants with spinal injuriesThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 
 		2 documents released in full and 1 document released in part.
21/22-081514/02/2022Number of Assistance Dogs funded for purchaseThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-080311/02/2022NDIS Plan budgets and scheme exitsThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-06697/02/2022Data provided for previous FOI requests FOI 21/22-0322 and FOI 21/22-0325.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in full.
21/22-053024/12/2021NDIS Instrument of DelegationThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]24 documents released in full.
21/22-009422/09/2021    Autism and plan valuesThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-009323/08/2021    Planning Operational GuidelinesThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full.
21/22-00269/08/2021Supported Independent Living Standard Operating Procedure, Template & GuideThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 3 documents released in full.
 
20/21-0887    16/07/2021URL Links - NDIS Amendment Act 2016, Compensation Rules and Operational Guidelines,  Quarterly Report 31 March 2021The documents are available on request to the Freedom of Information Team of the Agency at [email protected]
 		 4 documents released in full.
 
20/21-08605/07/2021Fraud and service providersThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
2121/22-12417/04/2022Work Practice – Guide to funded supports V2.1 & Task  Card – Complete  planning conversation tool V0.9The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 
 		1 document released in full and 1 document released in part.
 
21/22-09808/03/2022Standard Operating Procedure – Complete the Participant Statement V1.0The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-071917/02/2022Agency APS FTE and headcount by GroupThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-057822/02/2022Correspondences between NDIA & Indisability Services Pty LtdThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 6 documents released in full and 30 documents released in part.
 
21/22-045930/11/2021Number of participant plans that have meal preparation line item included '01_022_0120_1_1'The document is available on request to the Freedom of Information Team of the Agency at [email protected] 
 		   1 document released in full.
 
21/22-052021/12/2021Documents relating to Senate Question on Notice Number 4251.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]20 documents released in full.
21/22-143518/05/2022Participants by Diagnosis Ehlers-Danlos SyndromeThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-143117/05/2022Information regarding the NDIS Grants Management SystemThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-141212/05/20222021-2022 NDIS Quarterly report, Quarter 2 (Q2)The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-138019/05/2022Eligibility reassessment SOPThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-018718/10/2021Questions on Notice – Additional Estimates Spill Over 03.05.2021 and Joint Standing Committee Hearing 18.05.2021The documents are available on request to the Freedom of Information Team of the Agency at [email protected]
 		 3 documents released in full.
21/22-012119/08/2021NDIS Quarterly Report  30 June 2021 - Addendum 2: Average payment per participant trends    The document is available on request to the Freedom of Information Team of the Agency at [email protected] 
 		 1 document released in full.
21/22-011724/09/2021Disability Support Worker Cost Model Assumptions and Methodology 2021-22The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-105921/03/2022Number of scheduled plan reviews completed for the period July 1st 2021 to December 31st 2021The document is available on request to the Freedom of Information Team of the Agency at [email protected]
 		1 document released in part.
21/22-151030/05/2022Participant profile per quarter by primary disability groupThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-134426/05/2022Documents regarding the Continuous Improvement Connect Program    The documents are available on request to the Freedom of Information Team of the Agency at [email protected]29 documents released in full.
21/22-147023/05/2022Documentation - NDIA not affected by Salesforce service disruption The document is available on request to the Freedom of Information Team of the Agency at [email protected]     1 document released in full.
21/22-003410/09/2021Document Storage, Archive and Retrieval Policy and ProcedureThe documents are available on request to the Freedom of Information Team of the Agency at [email protected] 4 documents released in full and 1 document released in part.
 
21/22-0426    16/12/2021Funding for Assistance AnimalsThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
 
21/22-0048    20/08/2021Staffing levels for Freedom of Information teamThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-129023/05/2022"Salesforce documentation - vulnerability Apache Log4j2, post 13 Dec 21."The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 6 documents released in part.
21/22-17304/08/2022Documents relating to spending on private law firmsThe document is available on request to the Freedom of Information Team of the Agency at [email protected].1 document was released in full
21/22-17185/08/2022Documents relating to Incoming Ministers Brief, Model Litigant Obligations, Complaints and Standard Operating ProceduresThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].20 documents were released in full, 3 documents were released in part.
21/22-180022/07/2022How many times certain phrases have been cited in communications since 4 December 2019The document is available on request to the Freedom of Information Team of the Agency at [email protected].

1 document was released in full.

21/22-086820/07/2022Documents relating to the NDIA’s risk management arrangements (dated 2013 to 2016).The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 6 documents released in full and 3 documents released in part.
21/22-172413/07/2022
Incoming Ministerial Brief
 		The document is available on request to the Freedom of Information Team of the Agency at [email protected] 
1 document was released in part
 
21/22-174215/07/2022Documents relating to the NDIA’s delegation of authority in respect of planning decisions, access decisions and engaging legal practitioners.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

1 document released in full and 1 document released in part.

Link also provided to 1 publicly available resource. 

21/22-143030/06/2022Documents relating to NDIA annual performance planning and plan review criteria.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 

9 documents released in full and 2 documents released in part.

Links also provided to 2 publicly available resources.

21/22-175528/06/2022Documents relating to disabled people in NDIA leadership positionsThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-171328/06/2022Documents relating to apraxia of speechThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-082117/06/2022Documents relating to NDIA contractor and procurement matters.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 7 documents released in full and access refused to 3 documents in full.
21/22-168010/06/2022Details on the NDIS/NDIA staff transfer (section 26, Public Service Act) numbers for the past 4 years (2022, 2021, 2020, 2019).The document is available on request to the Freedom of Information Team of the Agency at [email protected] 

1 document was identified as being within the scope of the request.


The document was released in full.

21/22-158714/06/2022Internal NDIA emails relating to or created as a result of FOI request 21/22-1430.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 8 documents released in full.
 
21/22-1490    09/06/2022Participant Numbers and Costs per jurisdiction as determined for Years 2021 to 2030.The documents is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-148209/06/2022    Information related to Model Litigant Obligation complaints since January 2019.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-134310/06/22The most recent versions of re-baselining training documents from 01 January 2020 onwards; and the most recent version of the document: ‘Rebaselining – Guided Planning Questions Facilitator Guide 
 		The documents are available on request to the Freedom of Information Team of the Agency at [email protected]  2 documents released in full.
21/22-135213/06/2022Training material relating to the NDIA’s NewStarter ProgramThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]8 documents released in full and 18 documents released in part.
21/22-129924/05/2022Documents related to the scope of the CCI Connect training program.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 36 documents released in full.
21/22-146320/05/2022Specific Types of Supports in Plans Operational Guideline (version published on 21/12/2017)The document is available on request to the Freedom of Information Team of the Agency at [email protected] One document released in full.
 
21/22-087606/05/2022Briefing packs prepared for the CEO for Senate Estimates in 2021.The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 10 documents released in part.
FOI 21/22-132002/05/2022
  • Agency Security Plan
  • Security Quality Assurance Policy
  • Personnel Security Policy
The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in full and 1 document released in part. 
21/22-137606 May 2022Information relating to Spring4shell Cybersecurity Vulnerability and riskThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-086322/04/2022Information related to Legal and specialist services, used by the Procurement, Legal Services, and HR branches of the NDIAThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-115802/05/2022Information related to Attention Deficit Hyperactivity Disorder (ADHD).The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-105804/04/2022Response to Question: how many of the 466,619 participants in NDIS have "Preparation & Delivery Of Meals" in their plan? Line Item 01 022 0120 1 1
 		The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-105420/04/2022Information related to the number of complaints received by NDIA about Model Litigant ObligationsThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-086207/04/2022Information related to "Risky Hires" and Non-Australia Citizens (Executive Positions)The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-128908/04/2022Response to Question: the name of the court that reviews administrative decisions of the NDIS for mistakes in law.  The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-118507/04/2022The total count of participants managed by one provider from 1 June 2021 to 28 February 2022The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-12326/04/2022TAB Research – Ehlers Danlos SyndromeThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in part.
21/22-114301/04/2022All superseded Operational Guidelines / Guidelines from 2019 to 3 March 2022The documents are available on request to the Freedom of Information Team of the Agency at [email protected]38 documents released in full.
21/22-11534/04/2022Average payment per participant trends The document is available on request to the Freedom of Information Team of the Agency at [email protected]  1 document released in full.
FOI 21/22-110925/03/2022Information relating to determining a funded decision.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part. 
s47E(d) exemption applied.
 
21/22-101530/03/2022Information related to the number of plans assessed and managed by the NDIA, the number of employees involved in these processes, and the procedures used to determine a participant’s core support budget.The document is available on request to the Freedom of Information Team of the Agency at [email protected]  1 document released in full.
OAIC 21.22-002 (Farrell)11 March 2022 and 25 March 2022Information relating to ministerial submissions provided to the Minister in 2019 and 2020 that relate to the administration of grants (or the formulation of grant guidelines) for the Information, Linkages and Capacity Building (ILC) program, and Mainstream Capacity Building grants.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

42 documents released in full on 11 March 2022.
Irrelevant material removed under section 22 of the FOI Act.

One document released in part on 25 March 2022.
 

FOI 21/22-085824/03/2022Information relating to RAC Ineligibility and a Practice Guide – Identifying Housing SolutionsThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full.
FOI 21/22-074021/03/2022Information relating to Salesforce cybersecurity assurance that confirms NDIS data, privacy and information has not been compromised, affected or is at risk due to the Log4j2 Security FlawThe document is available on request to the Freedom of Information Team of the Agency at [email protected]

1 document released in part.

Irrelevant material removed under section 22 of the FOI Act.

FOI 21/22-075421/03/2022Templates, guidance, training material and SOPs relating to SDA.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

13 documents released in full. 

Irrelevant material removed under section 22 of the FOI Act.

FOI 21/22-106818/03/2022Statistics relating to Specialist Disability Accommodation (SDA) Access DecisionsThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
FOI 21/22-085818/03/2022Information relating to RAC IneligibilityThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
FOI 21/22-082716/03/2022Information relating to participant streamingThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]7 documents released in part.
FOI 21/22-086411/03/2022Information relating to a Register of Security Designated Positions.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
FOI 21/22-085603/03/2022Information relating to outcomes of service bookings for SDAThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]

11 documents released in full.

Irrelevant material removed under section 22 of the FOI Act.

21/22-065402/03/2022Information relating to Assistance Dogs.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
FOI 21/22-085202/03/2022Information relating to security clearance waivers.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
FOI 21/22-096101/03/2022Information related to Development language disorder & Pervasive developmental disorder statistics, by age and access scheme type as of 31 December 2021.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-084818/02/2022Information related to what resources were developed to ensure connection to interpreting services when working with the NDIA and training modules for:
•    Disability Rights 
•    LGBTIQA issues and disability 
•    Aboriginal and Torres Strait Islander cultural awareness training 
 		The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 4 documents released in full.

FOI 21/22-0693

10/02/2022Research document discusses Chronic Fatigue Syndrome (CFS) and exerciseThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in part.
FOI 21/22-065601/02/2022Information related to F90 - Attention deficit hyperactive disorder (ADHD) statistics by age and access type The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
FOI 21/22-072027/01/2022Information regarding NDIA staff responsible for Scheme access decisions The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
FOI 21/22-071827/01/2022The percentage of all access requests that have been approved into the scheme.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
FOI 21/22-058420/01/2022Information related to NDIA's Financial Authorisations (and Delegations) and Accountable Authority Instructions (AAIs)The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
FOI 21/22-055616/12/2021Statistics relating to Assistant Animal applicationsThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-049807/12/2021Count of Participant by Language Spoken, broken down by State and Age GroupThe document is available on request to the Freedom of Information Team of the Agency at [email protected]  1 document released in full
FOI 21/22-009103/12/2021Statistics relating to external reviews, legal funding and budgets, case management and the AAT branch between 2019-2021The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
FOI 21/22-041823/11/2021

SOP – Support Coordination – Participant Plans

Dated: 18.01.2021

The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
IR 21/22-01319/11/2021National Disability Insurance Scheme 
Annual Financial Sustainability Reports 2013-2014, 2014-2015, 2015-2016, 2016-2017, 2017-2018, 2018-2019 and 2019-2020		The documents are available on request to the Freedom of Information Team of the Agency at [email protected]7 documents released in part.
21/22-032416/11/2021Documentation and correspondence relating to Pfizer vaccination for Agency staff provided by Aspen Medical.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]10 documents released in full. One document released in part.
21/22-032509/11/2021

1. The percentage of participants that have support coordination in their plan, for each of the 10 SEIFA IEO decile scores.

2. The average plan utilisation rate by percentage, for each of the 10 SEIFA IEO decile scores.

The documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full.
21/22-032208/11/2021Data relating to NDIS participants with a support coordinator in their plan according to their socio-economic status (Socio-Economic Indexes for Areas)The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-031308/11/2021Summary of Annualised Committed Support/Plan value by support class and age groups September 2019-2021The document is available on request to the Freedom of Information Team of the Agency at [email protected]  1 document released in full.
21/22-029505/11/2021Monthly statistics relating to NDIS Participant mortality rates between January 2018 and September 2019 and January 2020 and September 2021.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-029201/11/2021Guide to Interactions in the NDIS Business System V6.0

Introduction to Records Management Training

Information Handling Training Material		The documents are available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full and 2 documents released in part.
21/22-034804/11/2021Data relating to participants with Huntington’s disease (HD)The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-034904/11/2021Data relating to participants with Tourette SyndromeThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-032128/10/2021Statistics on participants in particular age brackets and disability types with Supported Independent Living in their plan.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-034328/10/2021Summary of Access Requests: Chronic Fatigue Syndrome/Myalgic Encephalomyelitis (CFS/ME) as at 30/09/2021The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-00922/10/2021The total count of participants managed by one provider from 30 September 2020 to 30 September 2021The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-032321/10/2021

Practice Guide – Psychosocial Disability V11.0 

Practice Guide – Participants streamed as Intensive and Super Intensive V7.0 

Practice Guide – Positive Behaviour Support and Behaviours of Concern V6.0 

The documents are available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full, 2 documents released in part.
21/22-030220/10/2021SOP – How to Determine Funded SupportsThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
21/22-024620/10/2021Instrument of Delegation 2 of 2021 and CEO Email regarding Instrument of DelegationThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full.
21/22-019420/10/2021

Information relating to assessment scores and functional levels

Addendum 1 NDIS Quarterly Report to disability ministers: Analysis of reported level of function trends – dated 30/06/2021

The documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full (1 document created under section 17 of the FOI Act)
21/22-018118/10/2021Data relating to NDIS Scheme exits dated between 1 August 2019 and 31 July 2021The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document created under section 17 of the FOI Act was released in full
20/21-085413/10/2021Risk Management and Risk in Change GuideThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full.
21/22-00927/10/2021Information relating to Technical Advisors and Allied Health Professionals.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]2 documents released in full.
21/22-024305/10/2021Information related to how many times the NDIA has used the phrase "divert the resources of the NDIA”.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
20/21-087928/09/2021NDIA risk and fraud related documentationThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]10 documents released in full; and 
 5 documents released in part.
 
21/22-020723/09/2021Fact Sheet – Free Text Guidelines for Decision-Based LettersThe document is available on request to the Freedom of Information Team of the Agency at [email protected]Document released in part.
21/22-019520/09/2021Restricted Access – Standard Operating ProcedureThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
21/22-018817/09/2021Practice Guide – Children living in a formal voluntary arrangement outside their family homeThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
20/21-088013/09/2021Information related to Risk Management Strategy – February 2014 and 2015The documents are available on request to the Freedom of Information Team of the Agency at [email protected] 2 documents released in part.
20/21-088113/09/2021Information related to Risk Management Strategy The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
20/21-088313/09/2021Information related to Risk Management Strategy and Business Continuity Management PolicyThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]  2 documents released in full.
20/21-088413/09/2021Information related to Risk Management StrategyThe document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-005310/09/2021Information related to number of participants accessing Disability Related Health Supports (DRHS)The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full. 
20/21-087710/09/2021Risk Management Declaration: 2013-14, 2014-15, 2015-16, 2016-17, 2017-18, 2018-19 and 2019-20The documents are available on request to the Freedom of Information Team of the Agency at [email protected]7 documents released in part.
20/21-08488/09/2021Information related to Pandemic PlansThe documents are available on request to the Freedom of Information Team of the Agency at [email protected]4 documents released in part.
21/22-012702/09/2021Overview of staff qualifications in the Research and Evaluation BranchThe document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-004531/08/2021Information regarding Internal Agency Freedom of Information Procedure.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]3 documents were released in part.
21/22-004731/08/2021Information regarding the amount of times the Freedom of Information Team have issued a practical refusal using the phrase “your request in its current form would substantially and unreasonably divert the resources of the NDIA from its other operations due to its size” as grounds for failing to process, respond to or refuse FOI requests for the calendar year 2021.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document was released in part.
21/22-001730/8/2021Information related to Specialist Disability Accommodation (SDA)The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in full.
21/22-005023/08/2021NDIA Freedom of Information Department job descriptions and required qualifications.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]9 documents released in full.
21/22-008720/08/2021Information related to National Disability Insurance Agency (NDIA) and Local Area Coordination (LAC) locations.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-004618/08/2021Number of FOI requests refused by the NDIA between 1 January 2021 and 14 July 2021.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in full.
21/22-006017/08/2021Parliamentary, Ministerial and FOI Risk Workshop.The document is available on request to the Freedom of Information Team of the Agency at [email protected] 1 document released in part.
21/22-006117/08/2021Government Relations Risk Workshop.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
21/22-006217/08/2021Community Engagement and Events Risk Workshop.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
21/22-005417/08/2021Information related to NDIA staff fraud from 1 January 2019 to 15 July 2021The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 documents released in full.
21/22- 008110/08/2021Risk management Declaration 2019-20.The document is available on request to the Freedom of Information Team of the Agency at [email protected] One document released in part. 
21/22- 002509/08/2021Information regarding Internal Agency Assessment processes.The document is available on request to the Freedom of Information Team of the Agency at [email protected]1 document released in part.
21/22-004901/08/2021Number of FOI requests received by the NDIA between 1 January 2021 and 14 July 2021.The document is available on request to the Freedom of Information Team of the Agency at [email protected]One document released in full.
20/21- 079627/07/2021Description of methodology used to determine geographic information in NDIA quarterly reports.The document is available on request to the Freedom of Information Team of the Agency at [email protected]One document released in full.
20/21- 079727/07/2021Information related to Modified Monash Method.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]Two documents released in full.
20/21- 079827/07/2021List of languages for active participants for MMM6&7 (Modified Monash Method) Northern Territory, Western Australia, South Australia and Queensland.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]One document released in part. 
20/21- 082922/07/2021Data related to participants with Intellectual Disability and Down Syndrome.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]One document released in full.
20/21- 087016/07/2021City of Moonee Valley – NDIS applications dataThe document is available on request to the Freedom of Information Team of the Agency at [email protected] One document released in full.
20/21-085706/07/2021Internal policies regarding conflict disclosures.The document is available on request to the Freedom of Information Team of the Agency at [email protected] Six documents released in full.
20/21- 086409/07/2021Summary of active participants with a primary disability of Huntington's disease as at March 31 2021The document is available on request to the Freedom of Information Team of the Agency at [email protected] One document released in full and one document access refused.
20/21-079902/07/21Independent assessment participant survey questions.The document is available on request to the Freedom of Information Team of the Agency at [email protected] One document was released in full.
 
20/21-073604/06/2021Statistics related to NDIS participants in NSW prisons.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full.
20/21-073504/06/2021List of contracts awarded to Ashurst, Wisewould Mahoney and Gillian Beaumont Recruitment Pty Ltd from 1 July 2019 as at 5 May 2021.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full.
20/21-070927/05/2021Data about applications to the Administrative Appeals Tribunal and fraud investigations undertaken by the NDIS.The document is available on request to the Freedom of Information Team of the Agency at [email protected].Two documents were released in full.
20/21-064021/05/2021Statistical data relating to external reviews by participants/applicants from the City of Moonee Valley.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was created and released in part.
20/21-062913/05/2021Data about independent assessment pilot and participants who identified as having a psychosocial disability.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full.
20/21-046212/05/2021Information about internal correspondence and documents regarding Independent Assessments.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full, one document was released in part and 21 documents were refused in full. 
20/21-054510/05/2021Information about cost of independent assessments.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full, one document released in part and 21 documents refused in full.
20/21-054607/05/2021Information regarding compliance with section 10 of the Public Governance, Performance and Accountability Rule 2014.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full.
20/21-061006/05/2021Information about ministerial brief prepared for the Minister for the National Disability Insurance Scheme following her appointment on March 30, which relate to Independent Assessments and Scheme reform.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full and two documents were released in part.
20/21-049719/04/2021Information about Information, Linkages and Capacity Building (ILC) grants.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].12 documents were released in full, 16 documents released in part and 16 documents refused in full.
20/21-047816/04/2021Guidance related to young people in residential aged care and disability related health supports, and statistics related to young people in residential aged care.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].Three documents were released in full. Three documents were released in part.
20/21-048522/3/2021Notes regarding interview with Australian Financial Review.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].Six documents were released in full.
 
20/21-048415/03/2021Information about contracts awarded by NDIA to labour-hire firm. The document is available on request to the Freedom of Information Team of the Agency at [email protected] 

One document was identified as being within the scope of the request.

This document was released in full.

20/21-037104/02/2021Documents relating to Therapy SupportsThe document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in part.
20/21-037018/01/2021Options under which to record notes into the customer record manager.The document is available on request to the Freedom of Information Team of the Agency at [email protected].
 		One document was released in full.
20/21-030023/12/2020Documents relating to the NDIS/Justice interfaceThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Three documents were identified as being within the scope of the request.

Two documents were released in part, and one document was released in full.

20/21-026830/11/2020Data set pertaining to participants with CFS/ME from 
1 July 2020 to 30 September 2020.
 		The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

This document was released in full.

20/21-025024/11/2020Template satisfaction questionnaires from previous Independent Assessment Pilots.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Two documents were identified as being within the scope of the request.

These documents were released in full.

20/21-025913/11/2020The number of active eligible NDIS participants with Huntington’s disease (HD) as at 31 October 2020, who have been approved for funding.
(Update to FOI 19/20-0923).		The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full.
20/21-018202/11/2020Document regarding ‘Whole Person Approach’ to funding.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in part.
20/21-020328/10/2020Data set pertaining to number of participants with CFS/ME from 1 July 2020 to 30 September 2020.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full.
20/21-022230/10/2020The number of active eligible NDIS participants as at 30 September 2020, who have been approved for funding for an Assistance Animal. 
(Update to FOI 19/20-01423).		The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full.
20/21-014719/10/2020Documents regarding Supported Independent Living (SIL).The documents are available on request to the Freedom of Information Team of the Agency at [email protected].
 		Two documents were released in full.
20/21-016106/10/2020Information relating to employment arrangements within the NDIA. The documents are available on request to the Freedom of Information Team of the Agency at [email protected].Seven documents were released in full.
20/21-012510/09/2020Documents regarding participants who were born in Vietnam or speak Vietnamese.   

 		The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full. 
20/21-014116/09/2020Information related to assistive technology.The document is available on request to the Freedom of Information Team of the Agency at [email protected].

One document was identified as being within the scope of the request.

One document was released in full.

20/21-004227/08/2020Information about the Independent Assessment Pilot.The document is available on request to the Freedom of Information Team of the Agency at [email protected].
 

Four documents were released in full. 


 

17/18-IR00601/09/2020Documents regarding state and territory disability funding and services.The document is available on request to the Freedom of Information Team of the Agency at [email protected].One document was released in full.
20/21-006825/08/2020Documents regarding the NDIS participant pathway and exceptionally complex support needs program.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Two documents were identified as being within the scope of the request.

One document was released in full and one document was released in part.

20/21-006021/08/2020Statistical Data from 1 July 2019 until 30 June 2020 regarding funding for vehicle modifications.The document is available on request to the Freedom of Information Team of the Agency at [email protected].
 		One document was created and released in full. 
19/20-14583/08/2020Information about how to proceed when unable to contact a participantThe document is available on request to the Freedom of Information Team of the Agency at [email protected]One document was released in full. 
20/21-001806/08/2020An updated version of the Agency’s Assistance Animals Practice Guide. The document is available on request to the Freedom of Information Team of the Agency at [email protected]One document was released in part.
Withheld31/07/2020Documents relating to participant eligibility 
 		The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

Two documents were released in part. 


 

19/20-140218/06/2020
  1. Documents related to the policy, process and eligibility criteria used to evaluate eligibility for NDIS participants to move some of their Capacity Building funding to your Core support funding as described at https://www.ndis.gov.au/coronavirus/participants-coronavirus-covid-19/using-your-budget
  2. Documents related to the number NDIS applicants who have applied for the movement of move some of their Capacity Building funding to their  Core support funding as well as the number for whom this was approved and not approved.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

One document was released in full.

19/20-142325/06/2020 Data set pertaining to Summary of plans with Assistance Dog funded items as at 31 May 2020.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]One document was released in full. 
19/20-104724/06/2020Information about enhancements to the ECEI pathway.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]One document was released in full. 
19/20-139219/06/2020Documents relating to personal information about a participant in the National Disability Insurance Scheme.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]Three documents were released in full.
19/20-140019/06/2020Documents relating to personal information about a participant in the National Disability Insurance Scheme.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]Three documents were released in full.
19/20-137715/06/2020Information related to inclusion of support coordination in an NDIS plan.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

One document was released in full.

19/20-130201/06/2020Information about questions asked in planning meetings.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]Two documents were released in full.
19/20-039320/02/2020Documents relating to forming an NDIS plan.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

13 documents released in part.

Exemptions claimed:s47E(d) - certain operations of agencies.

19/20-109116/04/2020Information about Complex Support Needs and Rural/Remote Planning.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]Three documents were released in part.
19/20-113808/04/2020“NDIS internal policy or procedure documents in relation to changing a current NDIS plan from self-managed to plan managed.”The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

Three documents identified as being within the scope of the request. 

Three documents were released in part.

19/20-113508/04/2020Information about ECEI Participants entering the Scheme in 2019.The document is available on request to the Freedom of Information Team of the Agency at [email protected]One document was refused in full.
19/20-093802/03/2020“Can I please have an email copy of the relevant document which states the exclusion criteria for 24 month plans?”The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

One document was refused in full.

19/20-092320/02/2020

NDIA Information on Huntington’s Disease as at 31 December 2019:

  1. The number of people with Huntington’s disease (HD) who have an approved plan broken down by state and territory and the following age groups: 0-18, 19-24, 25-34, 35-44, 45-54, 55-64, 65 plus.
  2. The number of people with HD and an approved plan by gender.
  3. For NDIS participants with HD, the average value of committed supports in each of the following areas: core, capacity building and capital.
  4. For NDIS participants with HD, the average time from access met to receipt of an approved plan.
  5. The number of people with HD who have an approved plan and have SIL or SDA in their plans.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

The document was released in full.

19/20-058020/12/2019The Agency’s Freedom of Information processing documents.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

Ten documents were identified as being within the scope of the request.

Ten documents were released in full.

19/20-056913/12/2019Information on how the Agency assesses participants as complex needs versus standard needs, and the criteria for assessments.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

Two documents were identified as being within the scope of the request.

One document was refused in full, one document was released in part

19/20-034431/10/2019Information about NDIS wait times.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]One document was released in full. One document was released in part.
19/20-024101/11/2019Information about the partnership between Paralympics Australia and the National Disability Insurance Agency.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]Twelve documents were released in part. One document was refused access in full.
19/20-013510/09/2019Information about younger people aged under 65 living in residential aged care who are NDIS participants as at 30 June 2019.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]One document was released in full.
19/20-005916/08/2019Average annualised committed supports for Indigenous and non-Indigenous participants as at 31 December 2018.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

One document was released in full.

19/20-003105/08/2019List A – Conditions which are likely to meet the disability requirements in section 24 of the NDIS Act.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

One document was released in full.

18/19-55912/06/2019Specified email communications between NDIA management and Board.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

Two documents were identified as being within the scope of the request.

Two documents were released in part.

18/19-61717/05/2019

Request for a breakdown of information on Young People in Residential Aged Care who have an active NDIS plan.

A breakdown of participants by:

  • Age (as reflected in previously published data: 0-18, 19-24, 25-34, 35-44, 45-54, 55-64 and 65+) and state and territory
  • Gender
  • Primary disability type
  • Level of function
  • Number with Specialist Disability Accommodation funding (by state and territory).
  • Funding range (lowest and highest) plus average value of core supports, capacity building supports and capital supports
  • Average time from (a) acceptance to receipt of an approved plan and (b) acceptance of eligibility to first service.
  • Proportion with plan nominees and without plan nominees
The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was created pursuant to section 17 of the FOI Act.

One document was released in full.

18/19-54908/05/2019Request for documents relating to NDIS Act Instrument of Delegation 2 of 2018The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

One document was identified as being within the scope of the request.

One document was released in part.

18/19-28117/01/2019Request for documents relating to planning, and the Compensation Information Form.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Four documents were identified as being within the scope of the request.

Four documents were released in full.

Three documents will not be published on the Agency's disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

18/19-30908/01/2019NDIA Revoked Providers.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].One document released in full.
18/19-12108/01/2019Information on the number of people with disabilities who have met access to the NDIS and the number of people who have NDIS Plans who reside in the following towns and LGA: Colbinabbin 3559, Rushworth 3612, Stanhope 3623 and Campaspe Shire.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

One document was identified as being within the scope of the request.

This document was created pursuant to section 17 of the Freedom of Information Act 1982.

This one document was released in full.,

18/19-12219/10/2018Request for documents relating to the decision making process for a participant revocation.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Forty documents were identified as being within the scope of the request.

Thirty-five documents were released in full and five documents were released in part.

Thirty-eight documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the documents that are published on the Agency’s disclosure log have been redacted pursuant to sections 22 and 47F of the Freedom of Information Act 1982.

18/19-14229/10/2018Request for documents relating to a planThe documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Forty-six documents were identified as being within the scope of the request.

Twenty-eight documents were released in full and eighteen documents were released in part.

Forty-four documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

18/19-12608/10/2018

Request for documents relating to a plan, plan review and relating to the decision making process for a plan developed for a participant.

NDIS Policy or guidelines regarding:

  • Whether internal reviews should take into account changes in participants circumstances;
  • What constitutes an ‘ordinary everyday expense’ in relation to childcare
  • What constitutes an ‘ordinary everyday expense’ in relations to the number of hours of formal therapy that is reasonable or unreasonable for a full time working parent to deliver to an autistic child; and
  • The function of an NDIA employee when interacting with a participant or participant’s representative
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Thirty-one documents were identified as being within the scope of the request.

Twenty-four documents were released in full and seven documents were released in part.

Twenty-eight documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the documents that are published on the Agency’s disclosure log have been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

18/19-11201/10/2018The document titled 'Assistance Animals: Guidance on appropriate supports for NDIS plans' dated 12-09-2017 and is 19 pages long. You have informed me that the document has since been updated. I request a copy of both of these documents please (12-09-2017 and the updated version).The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Two documents were identified as being within the scope of the request.

Two documents were released in part.

Material within the documents that are published on the Agency’s disclosure log have been redacted pursuant to sections 47E and 47F of the Freedom of Information Act 1982.

18/19-03514/09/2018Request for documents relating to a plan.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Ninety-six documents were identified as being within the scope of the request.

Eighty-seven documents were released in full and nine documents were released in part.

Ninety-five documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the document that is published on the Agency’s disclosure log has been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

18/19-00111/09/2018Request for correspondence, file notes, records of phone calls, internal and external emails, faxes, internal or external memorandum and policy documents relied upon, that relate to or came into existence whilst the NDIA was formulating its decision concerning the formation, drafting and implementation of a participants plan.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Ninety seven documents were identified as being within the scope of the request.
Eighty documents were released in full and seventeen documents were released in part.

Ninety four documents will not be published on the Agency's disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the documents that are published on the Agency's disclosure log have been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

18/19-06010/09/2018Request for documents used or relied upon in determining the supports to include in a participant's plan.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Thirty eight documents were identified as being within the scope of the request.

Thirty five documents were released in full and three documents were released in part.

Thirty six documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the documents that are published on the Agency’s disclosure log have been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

18/19-04016/08/2018Request for documents relating to a plan.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Ten documents were identified as being within the scope of the request.

Seven documents were released in full and three documents were released in part.

Six documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the document that is published on the Agency’s disclosure log has been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

18/19-01906/08/2018Request for documents relating to a plan.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Thirty-three documents were identified as being within the scope of the request.

Twenty-four documents were released in full and nine documents were released in part.

Thirty-two documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the document that is published on the Agency’s disclosure log has been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

17/18-32419/07/2018Request from participant for documents relating to a plan review.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Nineteen documents were identified as being within the scope of the request.

Seven documents were released in full and twelve documents were released in part.

Fifteen documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the documents that are published on the Agency’s disclosure log have been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

17/18-33727/07/2018Request for documents relating to the decision making process for a plan developed for a participant.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Twenty six documents were identified as being within the scope of the request.

Twelve documents were released in full and fourteen documents were released in part.

Fifteen documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the documents that are published on the Agency’s disclosure log have been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

17/18-33225/07/2018Request for documents relating to planning.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Twenty six documents were identified as being within the scope of the request.

Sixteen documents were released in full and nine documents were released in part. One document was refused in full.

Twenty four documents will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the document that is published on the Agency’s disclosure log has been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

17/18-20909/07/2018The guidelines used by the Agency for procurement.The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

13 documents were identified as being within the scope of the request.

11 documents were refused in full in accordance with section 47D and 47E of the Freedom of Information Act 1982.

Material within two documents that are published on the Agency’s disclosure log have been redacted pursuant to sections 11C and 47E of the Freedom of Information Act 1982.

17/18-29222/06/2018Information about NDIA legal expenditure.The document is available on request to the Freedom of Information Team of the Agency at [email protected].

One document was identified as being within the scope of the request.

This document was created pursuant to section 17 of the Freedom of Information Act 1982.This one document was released in full.

17/18-27712/06/2018Information about whether there are any that are on ventilator life support who receive NDIS plan funding to support this disability/condition.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

This document was created pursuant to section 17 of the Freedom of Information Act 1982.

This one document was released in full.

17/18-26506/06/2018Copies of CEO Directives.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

Seven documents were identified as being within the scope of the request.

These seven documents were released in full.

17/18-18830/05/2018Information about the average annualised committed supports for Indigenous and non-Indigenous participants.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

This document was created pursuant to section 17 of the Freedom of Information Act 1982. This one document was released in full.

17/18-23226/04/2018A copy of the document/s, policies, procedures, NDIA guidelines etc that provide details of the composition, function and governance of this "specialist team" [as referred to in a conversation with Agency staff on a particular date] in the NDIA Plan review process, specifically the four documents identified by Agency staff on 24 April 2018 that identify the title of the "specialist team", the requirements for a role as a "specialist" and the "specialist team's" functions.The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

Four documents were identified as being within the scope of the request.
Two documents were released in part and two documents were released in full.

Material within the documents that are published on the Agency's disclosure log has been redacted pursuant to section 22 of the Freedom of Information Act 1982.

17/18-20310/04/2018
  • Reports submitted to NDIA with [a participant's] Access Request Form
  • Reports submitted to NDIA as part of [a participant's] planning meeting
  • Reports submitted to NDIA as part of [a participant's] NDIS plan change of circumstances review request
  • NDIA/NDIS guidelines, policies and procedures related to eligibility and/or approval of support coordination request (relevant to the period of [a participant's] Access Request and NDIS Plan)
  • NDIA/NDIS guidelines, policies and procedures related to best practices in interventions for children with Autism used to determine statement of participants supports (relevant to the period of [a participant's] Access Request and NDIS Plan)
The documents are available on request to the Freedom of Information Team of the Agency at [email protected]

Fourteen documents were identified as being within the scope of the request.

Twelve documents were released in full and two documents were released in part.

Twelve documents will not be published on the Agency's disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the documents that are published on the Agency's disclosure log has been redacted pursuant to section 22 and section 47E of theFreedom of Information Act 1982.

17/18-21205/04/2018All other documents or information which led to the decline of [a participant’s] request for support coordination.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

Two documents were identified as being within the scope of the request. Two documents were released in part.

One document will not be published on the Agency’s disclosure log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982.

Material within the document that is published on the Agency’s disclosure log has been redacted pursuant to section 22 and section 47E of the Freedom of Information Act 1982.

17/18-11705/02/2018

Information relating to gift declarations by the National Disability Insurance Agency (Agency) executives and staff (including those posted abroad) from the date the Agency commenced its operations to 7 December 2017 (the date of the request).

Privacy concerns can be avoided through the redaction of identifying information of staff.

The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

This document was created pursuant to section 17 of the FOI Act.

This one document was released in part.

Material within the document has been redacted pursuant to section 22 and section 47F of the Freedom of Information Act 1982.

17/18-09120/12/2017The statistical fraud information available in the Agency’s report summary of fraud data for January to July 2017.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

This one document was released in part.

Material within the document has been redacted pursuant to section 22(1)(a)(ii) of the Freedom of Information Act 1982.

17/18-03115/12/2017
  • I am seeking information about state and territory disability funding and services. Specifically, I am seeking communication(s) produced over the past 12 months and produced by and/or sent by and/or held by any current and/or former and/or acting NDIA Chief Executive Officer (CEO) and/or Chief Operating Officer and/or Deputy CEO and/or Scheme Actuary and/or Chief Risk Officer about:a) States and/or territories and/or jurisdictions withdrawing and/or ending funding and/or service provision early and/or ahead of time [for example (but not limited to) before a market has matured and/or before rollout in a region has begun and/or before NDIS plans have been approved and/or implemented].
  • b) The effect on and/or impact on and/or harm to people with disabilities related to and/or resulting from any such withdrawal of services and/or funds covered by the first part of this request.

I advise I am not interested in duplicate copies of documents or documents that have already been publicly released or media releases, media articles, media statements, talking points or personal information, except for the people mentioned in the request.

The document is available on request to the Freedom of Information Team of the Agency at [email protected]

Seven documents were identified as being within the scope of the request

One document was released in full and six documents were released in part.

Material within the documents has been redacted pursuant to sections 22, 47B and 47F of the Freedom of Information Act 1982.

FOI Reference No.Date access grantedFOI requestInformation published in the disclosure logComments16/17-06512/12/2017For the period between 1 July 2016 and 23 May 2017, the names of any registered provider of supports who have been sanctioned and/or had their registration revoked (excluding those whose registration was revoked at their own request) and the reason for sanction/revocation.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

This document was created pursuant to section 17 of the FOI Act.

This one document was released in part.

Material within the document has been redacted pursuant to section 47F of the Freedom of Information Act 1982.

17/18-02810/11/2017A histogram, perhaps with bins around $10,000 or $20,000 units, of the annual package cost of NDIA packages current in the year 2017 for NDIA clients with ABI [Acquired Brain Injury].The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

One document was released in full.

This document was created pursuant to section 17 of the FOI Act.

17/18-05130/10/2017
  • For children with hearing loss as their primary disability who were funded for the items within the support category of “Improved daily living skills”; information for each of the financial years of the NDIS, for each of the States and Territories participating:For children aged 0 to less than 6 years (as at the end of each financial year); for each support item: number of children funded and cost of that funding
  • For children aged 6 to less than 13 years (as at the end of each financial year); for each support item: number of children funded and cost of that funding
  • For children aged 13 to less than 19 years (as at the end of each financial year); for each support item: number of children funded and cost of that funding
The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

One document was released in full.

This document was created pursuant to section 17 of the FOI Act.

17/18-00221/08/2017A copy of the internal policy and training documentation as it relates to how the "no disadvantage principle", that is in place between the Federal Government and NSW State Government, is applied to a participants plan.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

Five documents were identified as being within the scope of the request.

One document was released in full and four documents were released in part.

Material within the documents has been redacted pursuant to section 22 of the Freedom of Information Act 1982.

17/18-02720/09/2017A copy of this document ["Practice Guide – Intensive and Super Intensive Participants"] as well as a definition of the different intensity needs - i.e. what are the participant levels, how is Super Intensive define, etc.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

One document was identified as being within the scope of the request.

One document was released in part.

Material within the document has been redacted pursuant to sections 47E and 47F of the Freedom of Information Act 1982.

16/17-03818/08/2017All documents, including but not limited to, letters, correspondence, file notes, records of telephone calls, post it notes, minutes/notes of any internal and external meetings, internal and external emails, faxes, internal and external memorandums and policy documents relied upon, that relate to or came into existence whilst the National Disability Insurance Agency was formulating its decision concerning a participant.The document is available on request to the Freedom of Information Team of the Agency at [email protected]

Eight documents were identified as being within the scope of the request.

One document was released in full and nine documents were released in part.

47 documents will not be published on the Agency’s Disclosure Log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982 (FOI Act).

Material within the documents has been redacted pursuant to sections 22 and 47E of the Freedom of Information Act 1982.

16/17-06624/06/2017
  1. …
  2. A copy of the current NDIA/NDIS policy in relation to criteria for funding of technology tablets/I-pads.
  3. A copy of the most recent written direction (email, intranet post, minute/memo etc) relating to NDIS funding of technology tablets/I-pads that has been given to a large grouping of NDIA staff (multiple teams/branch/division/agency level).
  4. A copy of documentation relating to the decision to cease (or scale back if a decision has not been made to cease) NDIS funding of technology tablets/I-Pads. To include:
    1. All direction (for example email, report, record of phone call or conversation) provided to the NDIA from an individual, organisation, Office or Agency external to the NDIA, to either cease and/or scale back funding technology tablets/I-Pads;
    2. All direction (for example email, report, record of phone call or conversation) provided to the NDIA from an individual, organisation, Office or Agency external to the NDIA, to investigate the feasibility of maintaining NDIS funding of technology tablets/I-Pads;
    3. Minutes for any NDIA/NDIS meetings where a decision was made/ratified. If minutes do not exist then any informal written notes (email, intranet notes, file notes) of any NDIA/NDIS meetings where a decision was made/ratified;
    4. Any summative reports by the decision maker and/or their support team/staff (to include formal documents, emails, intranet posts) of the decision;
    5. Internal NDIA/NDIS feedback (email, written reports) that was provided pre-decision to the decision maker and/or their team/support staff;
    6. Internal NDIA/NDIS feedback (email, formal reports, meeting minutes) that was given pre-decision that was not supportive of the plan to cease/scale back NDIS funding of technology tablets/I-Pads – regardless of whether this feedback was provided to the decision maker;
    7. Information (email, formal reports and articles, academic studies, medical studies/articles/journals) from organisations, Agencies, Groups or Individuals external to the NDIA, which was either submitted to the NDIA and/or gathered by the NDIA for consideration as part of the decision making process.
The document is available on request to the Freedom of Information Team of the Agency at [email protected]

Twelve documents were identified as being within the scope of the request.

Seven documents were released in full and five documents were released in part.

Seven documents will not be published on the Agency’s Disclosure Log in accordance with section 11C(1)(a) of the Freedom of Information Act 1982 (FOI Act).

Material within the documents has been redacted pursuant to sections 22, 47C and 47E of the Freedom of Information Act 1982.

One document was released in full.

16/17-5619/05/2017

“All information and documents that shows how:

  1. the 460,000 number [of Tier 3 NDIS participants when the NDIS is fully rolled out] was arrived at ... and whether the possible error or the reliability of the number was estimated (if so, what was it);
  2. the NDIA estimated the number of NDIS participants with "autism and related disorders";
  3. the distribution of costs for NDIS participant plans was estimated; and
  4. these estimates/predictions and possible errors were communicated to the Government.”
The document is available on request to the Freedom of Information Team of the Agency at [email protected].

One document was identified as being within the scope of the request.

One document was released in full.

16/17-5019/05/2017“All information and documents that describe or relate to "collaborative work" between the NDIA and AEIOU being conducted in Townsville related to early intervention and the NDIS.”The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Three documents were identified as being within the scope of the request.

Two documents were released in part and access to one document has been refused.

Material within the documents has been redacted pursuant to sections 22, 47C and 47F of the Freedom of Information Act 1982.

16/17-04920/04/2017

“All information, advice or instruction that the National Disability Insurance Agency provided to any NDIS Planner relating to Applied Behaviour Analysis (ABA) for autistic children

  1. aged 5 years or older; or
  2. who attend school.

Information that is particularly relevant may have been given to NDIS planners in the ACT in February 2017.”

The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Six documents were identified as being within the scope of the request.

Three documents are publically available at the following links:
Document 1:
https://www.legislation.gov.au/Details/C2016C00934 (external)
Document 2:
https://www.legislation.gov.au/Details/F2013L01063 (external)
Document 3:
Operational-Guidelines
Two documents were released in full and access to one document has been refused.

One document was redacted in full pursuant section 47C of the Freedom of Information Act 1982.

16/17-03513/03/2017

“I am seeking under the Freedom of Information Act 1982, the spending approval documents and vendor/supplier response(s) from:

  1. HOLOCENTRIC PTY LTD; and
  2. BUSINESS ASPECT PTY LTD;

in relation to the delivery of consulting and software (including licences) for the “NDIA Knowledge” business management system within the Technology & Digital Innovation Division (or however described) (likely to be associated with purchase order no. 43100634).”

The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Seventeen documents were identified as being within the scope of the request.

Nine documents were released in part and access to eight documents have been refused.

Material within the documents has been redacted pursuant to sections 47, 47C, 47E and 47G of the Freedom of Information Act 1982.

16/17-02509/03/2017
  1. The number of incorrect payments made by the NDIS payments system -the MyPlace Portal for period between 1 July 2016 - 30 November 2016;
  2. The number of improper payments made by the NDIS payments system -the MyPlace Portal for period between 1 July 2016-30 November 2016;
  3. All documents created since 1 July 2016 using the term 'improper payments' in the context of the National Disability Insurance Scheme;
  4. All documents created since 1 July 2016 using the term 'incorrect payments' in the context of the National Disability Insurance Scheme;
  5. All documents created since 1 July 2016 using the term 'risk management' in the context of the National Disability Insurance Scheme's payments system - the MyPlace Portal.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].

Twenty-one documents were identified as being within the scope of the request.

Nineteen documents were released in part and access to two documents have been refused.

Material within the documents have been redacted pursuant to sections 47, 47C, 47E, 47F and 47G of the Freedom of Information Act 1982.

16/17-02106/02/2017
  1. All Documents prepared for 2016 meetings of the National Disability Insurance Agency’s transition and change committee.
  2. Minutes from 2016 meetings of the National Disability Insurance Agency’s transition and change committee.”
    1. Excluding accessible documents;
    2. Limiting the date range to communications produced between 24 June 2016 and 7 July 2016, inclusive; and
    3. Excluding the names of staff below the classification of SES.
The documents are available on request to the Freedom of Information Team of the Agency at [email protected].Forty-four documents were released in full, subject to redactions made regarding irrelevant material pursuant to section 22 of the Freedom of Information Act 1982.
16/17-01924/11/2016

“The total number of participants (separated by gender and State/Territory) who are:

  • 0-7 years old, who have:
    • Packaged made up of funds allocated to Improved Daily Living Skills; and
      • The total dollar value of those packages
    • As well as the total dollar value the above group have spent against support item numbers 15_040_0118_1_3 and/or 15_038_0111_1_3 and/or 15_038_0117_1_3 ”
FOI 16.17-019 (PDF 659KB)

Document 1:

Document created pursuant to section 17 of the FOI Act – Participant data

Exempted parts of the redacted document redacted:

Conditional Exemption – Personal Privacy (Section 47 F of the FOI Act) – Page 1.

16/17-01724/11/2016“A full contact list of all providers in Australia including all contact details including name of registrant, their position, name of business, ABN, postal and mailing address, postcode, state, phone, fax and email and NDIS provider number, their support cluster, registration date and CompanyType/Desc.”FOI 16.17-017 (PDF 3MB)Document 1:
Document created pursuant to section 17 of the FOI act – List of registered NDIS providers including location, ABN, entity type, registration group, date of registration, address, email, website and phone number, where available.
16/17-01614/11/2016“Minutes of all meetings of the National Disability Insurance Scheme Independent Advisory Council held during 2016”FOI 16.17-016 (PDF 517KB)

Document 1:
Minutes of National Disability Insurance Scheme Independent Advisory Council Meeting 1 of 2016 (10 – 11 March 2016).

Document 2:
Minutes of National Disability Insurance Scheme Independent Advisory Council Meeting 2 of 2016 (19 – 20 May 2016).

Document 3:
Minutes of National Disability Insurance Scheme Independent Advisory Council Meeting 3 of 2016 (3 – 4 August 2016).

16/17-01017/10/2016

We request under FOI:

1. The total number of Registered Providers who had payments owing to them as a result of delays to the NDIS payments system during the period 1 July 2016 – 31 August 2016.

2. Total amount of unpaid payments owing to Registered Providers as a result of delays to the NDIS payments system during the period 1 July 2016 – 31 August 2016.

3. Total number of complaints made to the NDIA in relation to the NDIS IT system (i.e., the MyPlace portal) during the period 1 July 2016 – 31 August 2016.

5. The average wait time for participants who have made an access request after 1 July 2016 to have their first plan approved by the NDIA.

FOI 16.17-010 (PDF 619KB)

Document 1

Document created pursuant to section 17 of the FOI Act — Responses to questions.

16/17-00803/10/2016

We request under FOI:

  1. The Terms of Reference and Job Description of the Support Coordinator which has been scheduled by [Planner] to provide support planning for [NDIS Participant].
FOI 16.17-008 (PDF 619KB)

Document 1

Past NDIA position description for APS 6 Planner Team Leader.

16/17-00108/09/2016“I write seeking information under the Freedom of Information Act, specifically the current incoming government briefs”FOI 16.17-001 (PDF 876KB)

Document 1

Incoming Government Brief

Exempted parts of the redacted document redacted:

Conditional exemption – Deliberative Process (section 47C of the FOI Act) – pages 1-2, 4-6, 8-9, 11-12 and 15-39.

Conditional exemption – Certain Operations of Agencies (section 47E of the FOI Act) – page 14.

Conditional exemption – Personal Privacy (section 47F of the FOI Act) – pages 2, 13-14 and 41.

15/16-02704/08/2016

"We request that you provide us with information on the time taken for the NDIA to complete Internal Reviews (IR’s) nationwide from the period of 1 July 2013 to the date this request is received [31 May 2016]. Specifically we request the following data in relation to all IRs within the aforementioned scope and time period (in table format):

  1. The geographical region of each IR application (e.g. state);
  2. The type of reviewable decision under s. 99 of the NDIS Act 2013;
  3. The date the application was received by the NDIA; and
  4. The date written notice of the IR decision was provided"
Internal Review decision data. (PDF 261KB)

Document 1

Document created pursuant to section 17 of the FOI Act — Internal Review decision data.

15/16-02406/07/2016

"I am asking for this information for research purposes as part of an academic study examining new market creation, entrants and exits to the new market, etc.

I am seeking to tie individual providers to the services they provide, their location, their organizational type, and their date of registration with NDIS. I have already checked the provider lists provided elsewhere on the NDIS website (most recent versions updated 18 February 2016) and they do not provide information on the characteristics and market profile presented in two other locations in summary form.

So fundamentally I am interested in knowing exactly which companies are represented in each group of characteristics, in other words a more granular level of data than is presented in the summary formats. For example, I am looking to distinguish the 1,875 newly-registered providers from the 342 previously-registered-with-DSS providers and the 584 Australian Private Companies from the 788 Individual/Sole Traders.

I am interested in receiving at least the most up-to-date version of this information. If this version includes information on when each of the providers registered with NDIS, then I will only need this most up-to-date version. If the quarterly table or public market dashboard raw data does not include the date of registration for each of the providers, then I would like to request that specific piece of information as well."

Provider Lists. (XLSX 357KB)

Document 1

Document created pursuant to section 17 of the FOI Act — Provider Lists

15/16-02323/06/2016
  1. “Copies of all relevant policies relied upon in making the primary decision which I understand essentially is to refuse [a] request for assistance for home modifications.
  2. Copies of all NDIA policies that are relevant to major home modifications and that applied during the period December 2015 to the date the decision was made.
  3. Copies of all material/notifications provided to the network of OTs concerning changes to the policy that appear to have occurred earlier this year.”

Operational Guidelines – Planning and Assessment – Supports in the Plan – Home Modifications (ver 1.0). (PDF 370KB)

Work Practice - Guide to Funded Supports (ver 2.1). (PDF 630KB)

Home Modifications and Equipment Group - ACT Trial Site (ver 1.0) (PDF 270KB)

Email from Occupational Therapy Australia to S Hawke RE: FW: UPDATE: Expression of interest - complex home modifications - NDIS [SEC=UNCLASSIFIED] (10:40am) (PDF 350KB)

Email from S Hawke to various RE: Update: Expression of interest - complex home modifications - NDIS [SEC=UNCLASSIFIED] (6:40pm) (PDF 290KB)

Occupational Therapy Training for the NDIA Home Modification - Advanced Practice and Application. (PDF 220KB)

NDIS Home Modifications Australia National Conference. (PDF 1.4MB)

Document 1

Operational Guidelines – Planning and Assessment – Supports in the Plan – Home Modifications (ver 1.0).

Document 2

Work Practice - Guide to Funded Supports (ver 2.1).

Irrelevant material redacted pursuant to s 22(1) of the FOI Act: pages 8 to 38.

Document 3

Home Modifications and Equipment Group - ACT Trial Site (ver 1.0)

Document 4

Email from Occupational Therapy Australia to S Hawke RE: FW: UPDATE: Expression of interest - complex home modifications - NDIS [SEC=UNCLASSIFIED] (10:40am)

Exempted parts of document redacted: Conditional exemption - Personal Privacy section 47F of the FOI Act) – page 41 and 42.

Document 5

Email from S Hawke to various RE: Update: Expression of interest - complex home modifications - NDIS [SEC=UNCLASSIFIED] (6:40pm)

Exempted parts of document redacted: Conditional exemption - Personal Privacy section 47F of the FOI Act) – page 44 to 46.

Document 6

Occupational Therapy Training for the NDIA Home Modification - Advanced Practice and Application.

Irrelevant material redacted pursuant to s 22(1) of the FOI Act: pages 49.

Document 7

NDIS Home Modifications Australia National Conference.

15/16-02221/06/2016

“I would like documentation that -

  1. Advises how many staff currently work in Recruitment in the NDIA; and
  2. Advises the experience of these staff - i.e. any qualifications held, experience in recruitment, the substantive and acting classifications of these staff.”
Information about NDIA recruitment staff (PDF 180KB)

Document 1

Document created pursuant to section 17 of the FOI Act Information about NDIA recruitment staff.

Exemption pursuant to section 11C(1) of the FOI Act – page 1.

15/16-02018/05/2016

“1. Current social media policy of the department, which covers departmental use and/or private use by employees in an individual capacity.

Any current guidance material which is available for employees to make informed decisions about their private social media use.”

Guidance material which is available for Agency staff to make informed decisions about their private social media use (PDF 980KB)

NDIA Social Media Policy (PDF 300KB)

Document 1

NDIA Social Media Policy.

Document 2

Document created pursuant to section 17 of the FOI Act Guidance material which is available for Agency staff to make informed decisions about their private social media use.

15/16-01810/05/2016“all documents provided to the NDIA Board since 1 July 2015 regarding the over-arching (i.e. group rather than individual) criteria for diagnosis and/or eligibility to any early intervention programs for children with autism/ASD and other developmental delays, including any estimates and forecasts of numbers and trends of same”All documents provided to the NDIA Board since 1 July 2015 regarding the over-arching (i.e. group rather than individual) (PDF 1MB)

Document 1

All documents provided to the NDIA Board since 1 July 2015 regarding the over-arching (i.e. group rather than individual) criteria for diagnosis and/or eligibility to any early intervention programs for children with autism/ASD and other developmental delays, including any estimates and forecasts of numbers and trends of same

Irrelevant material redacted pursuant to s 22(1) of the FOI Act: pages 1 to 46.

15/16-01620/04/2016“minutes of all meetings of the National Disability Insurance Scheme Independent Advisory Council since 1 July 2015.”

1. IAC Meeting 3 of 2015 Minutes 27 August 2015 (PDF 240KB)

2. IAC Meeting 4 of 2015 Minutes 10 December 2015 (PDF 240KB)

Document 1

IAC Meeting 3 of 2015 Minutes 27 August 2015

Deletions made pursuant to s 22(1) of the FOI Act:

Exempted parts of document redacted:

Conditional exemption - Personal Privacy section 47F of the FOI Act) – page 3.

Document 2

IAC Meeting 4 of 2015 Minutes 10 December 2015

15/16-01513/04/2016“any summaries of same (i.e., submissions from federal Government departments to the Ernst and Young Review of the NDIS Act) prepared by the NDIA”

1. Briefing Note on the independent review of the National Disability Insurance Scheme Act 2013 (PDF)

2. Review of the National Disability Insurance Scheme Act 2013 - Update (PDF)

3. Email from Jennifer Kirkaldy to Hilda McGrillen (Cc Nick Anawati) RE a few quick paragraphs on the NDIS Act review (PDF)

4. National Disability Insurance Agency Board - Board Meeting 72015 of 30 October 2015 (PDF)

5. NDIS Act Review - Summary of Issues and Recommendation Types (PDF)

Document 1

Briefing Note on the independent review of the National Disability Insurance Scheme Act 2013 (12/02/2016)
Irrelevant material redacted pursuant to s 22(1) of the FOI Act: pages 1, 2 and 3.

Document 2

Review of the National Disability Insurance Scheme Act 2013 - Update (29/01/2016)

Irrelevant material redacted pursuant to s 22(1) of the FOI Act: pages 1 and 2.

Document 3

Email from Jennifer Kirkaldy to Hilda McGrillen (Cc Nick Anawati) RE: a few quick paragraphs on the NDIS Act review (9:31am) (25/11/2015)

Deletions made pursuant to s 22(1) of the FOI Act:
Exempted parts of document redacted: Conditional exemption - Personal Privacy section 47F of the FOI Act) – page 4. Exemption pursuant to section 11C(1) of the FOI Act – pages 1

Document 4

National Disability Insurance Agency Board - Board Meeting 7/2015 of 30 October 2015 (Agenda Item 4.4 - NDIS Legislative Review) (30/10/2015)

Irrelevant material redacted pursuant to s 22(1) of the FOI Act: pages 1, 2, 3 and 4.

Document 5

NDIS Act Review - Summary of Issues and Recommendation Types (undated)

Irrelevant material redacted pursuant to s 22(1) of the FOI Act: page 2.

15/16-01005/02/2016“Any documents which indicate that your hiring practices preference the unemployment as opposed to those that already have jobs and are switching jobs” which may exist as at 12 January 2016”

1 - Email from Applicant to NDIA - FOI 14.7.14 (PDF 150KB)

2 - Email from D Thompson to R Carlton 15.7.14 (PDF 720KB)

3 - Email from D Thompson to D Thompson 17.7.14 (PDF 960KB)

4 - Email from D Thompson to R Carlton 17.7.14 (PDF 980KB)

5 - Email from D Thompson to R Carlton 22.7.14 (PDF 950KB)

6 - Document - 14.15-002 - Decision Letter - #31489552v1 (PDF 450KB)

Document 1

Email from Applicant to NDIA – FOI (14/07/2014) Exempted parts of document redacted : Exemption pursuant to section 11C(1) of the FOI Act – pages 1 and 2.

Document 2

Email from D Thompson to R Carlton (15/07/2014) Exempted parts of document redacted : Conditional exemption - Personal Privacy section 47F of the FOI Act) – page 4. Exemption pursuant to section 11C(1) of the FOI Act – pages 1 and 3.

Document 3

Email from D Thompson to D Thompson (17/07/2014) Exempted parts of document redacted : Conditional exemption - Personal Privacy section 47F of the FOI Act) - pages 1 and 5. Exemption pursuant to section 11C(1) of the FOI Act – pages 1, 2 and 3.

Document 4

Email from D Thompson to R Carlton (17/07/2014) Exempted parts of document redacted : Conditional exemption - Personal Privacy section 47F of the FOI Act) - pages 1 and 5. Exemption pursuant to section 11C(1) of the FOI Act – pages 1, 2 and 3.

Document 5

Email from D Thompson to R Carlton (22/07/2014) Exempted parts of document redacted : Conditional exemption - Personal Privacy section 47F of the FOI Act) - pages 2 and 5. Exemption pursuant to section 11C(1) of the FOI Act – pages 1, 2, 3 and 4.

Document 6

Document - 14.15-002 - Decision Letter - #31489552v1 (12/08/2014) Exempted parts of document redacted : Exemption pursuant to section 11C(1) of the FOI Act – pages 1 and 2.

15/16-00623/12/2015“The written activity / question and my response and the scoring as applied to me. Would you please scan the behavioural interview questions, the written record of my responses and the scoring particulars.”15/16-006 - Graduate Program Written Activity Administration Instructions (PDF 2.5MB)Written activity – Administrator instructions
15/16-00821/12/2015“Can you send to me all documents pertaining to my FOI request (FOI 14.15-002) in word version.”13.14-002 - Year of birth of Permanent Employees in NDIA National Office (DOCX 43KB)Nil
14/15-00929/07/2015A copy of the Memorandum of Understanding that National Disability Insurance Agency has entered into with EnableNSW (a NSW Government Agency) in relation to the provision of prosthetic limbs in the NDIS trial site in the Hunter region.FOI 14 15-009 - Copy of Memorandum of understanding (pdf)Memorandum of Understanding between National Disability Insurance Agency and HealthShare NSW and Hunter New England local Health District for the Provision of Assistive Technology in NSW
14/15-00813/07/2015

1. A list of all organisations, both Government and privately owned, that the Geelong NDIA office has a recruitment contract with

2. A copy of all recruitment contracts pertaining to point no. 1

Document 1

FOI 14 15-008 - List of Contracts (pdf)

Document 2

FOI 14 15-008 - Contract between NDIA and Effective People (pdf)

Document 3

FOI 14 15-008 - Deed of Inclusion betweeen NDIA and Effective People(pdf)

Document 4

FOI 14 15-008 - Deed Amendment No. 1 to the Deed of Standing Offer for the Defence Professional Service (pdf)

Document 1

This document was created pursuant to section 17 of the Freedom of Information Act 1982 as the information existed but was not available in a discrete form in a written document at the time of the request.

Document 2

Contract between NDIA and Effective People (this is formed by the executed Official Order for Service Categories 1-6 and the Deed between the Commonwealth of Australia represented by the Department of Defence and Effective People Pty Ltd).

Exempted parts of document redacted (conditional exemptions - Personal Privacy section 47F of the FOI Act) - pages 10; 33; 121; 123 and 125.

Exempted parts of document redacted (conditional exemptions - Business information section 47G of the FOI Act) - page 123.

Document 3

Deed of Inclusion between National Disability Insurance Agency and Effective People Pty Ltd.

Exempted parts of document redacted (conditional exemptions - Personal Privacy section 47F of the FOI Act) - pages 1-3.

Document 4

Deed Amendment No. 1 to the Deed of Standing Offer for the Defence Professional Services Standing Offer (SON2071251).

Exempted parts of document redacted (conditional exemptions - Personal Privacy section 47F of the FOI Act) - pages 1 and 6.

14/15-00510/01/2015The operating costs (in dollar amounts) of the NDIA for each of the following five quarters: Jul - Sep 2013, Oct – Dec 2013, Jan – Mar 2014, Apr – June 2014, and Jul – Sep 2014.FOI 14 15-005 - NDIA Operating Expenses (pdf)This document was created pursuant to section 17 of the Freedom of Information Act 1982 as the information existed but was not available in a discrete form in a written document at the time of the request.
14/15-00212/08/2014The years of birth of all permanent employees working in the NDIA National Office in Geelong.14/15-002 years of birth of permanent employees in NDIA Geelong (pdf)This document was created pursuant to section 17 of the Freedom of Information Act 1982 as the information existed but was not available in a discrete form in a written document at the time of the request.
13/14-00731/3/2014

1. The number of staff currently employed within the NDIA

2. The number of staff who are in receipt of a superannuation benefit of “no less than 15.4%” as advertised within the job description application forms throughout 2013

13/14-007 number of staff (pdf)This document was created pursuant to section 17 of the Freedom of Information Act 1982 as the information existed but was not available in a discrete form in a written document at the time of the request.
13/14-00624/02/2014All correspondence, including email, from Mr David Bowen or Mr Bruce Bonyhady to the Social Services Minister from 8 September 2013 – 20 January 2014.

Document 1

13/14-006 Document 1-Letter re Statement of Intent (pdf)

Document 2

13/14-006 Document 2 - Statement of intent (pdf)

Document 3

13/14-006 Document 3 Corporate Plan 2013-2016 (enclosure to Document 2) (pdf)

Document 4

13/14-006 - Document 4 Covering email re letter of congratulations (pdf)

Document 5

13/14-006 - Document 5 - Letter of Congratulations (pdf)

Document 1

The Minister for Social Services was copied into this letter.

Document 2

This document was enclosed to Document 1.
A more up-to-date and accessible version of this document can be accessed on our Strategic Planning webpage .

Document 3

This document was enclosed to Document 1.
A more up-to-date and accessible version of this document can be accessed on our Strategic Planning webpage .

Document 4

This document is the covering email for Document 5.
Released in part (personal information exempted and redacted under sections 22 and 47F of the Freedom of Information Act 1982 ).

Document 5

The Minister for Social Services was copied into this letter.

13/14-00416/12/2013

The following information relating to Barwon in July 2013:

  • Number of approved plans
  • Financial range of approved plans

Type and range of services in the approved plans.

13/14-004 - Barwon information July 2013 (pdf)This document was created pursuant to section 17 of the Freedom of Information Act 1982 as the information existed but was not available in a discrete form in a written document at the time of the request.
13/14-00209/10/2013

The individual plan form (pro forma) that is completed for [NDIA’s] application/entitlement process.

All documents advising (describing to) [NDIA’s] planners on how to collect and complete an application for disability services and supports.

Document 1

13/14-002 - Participant Plan pro forma (pdf)

Document 2

13/14-002 - Relevant parts of internal Standard Operating Procedures (pdf)

Document 3

13/14-002 - Checklist for determining access(pdf)

Document 4

13/14-002 - Proof of Identitiy checklist (pdf)

Document 5

13/14-002 - Decision tree for disability and early intervention requirements (pdf)

Document 6

13/14-002 - Phone prompter - Assessing levels of functional capacity August 2013 (Barwon) (pdf)

Document 1

Nil.

Document 2

  • This document contains internal operational procedures. It provides detailed information on the processes to be followed, guidance on who should perform tasks and helps staff understand the workflows across the business. However, the Standard Operating Procedures do not contain information designed to assist the National Disability Insurance Agency to perform or exercise the Agency’s functions or powers in making decisions or recommendations – that information is contained in the Operational Guidelines (OGs). Where relevant, the SOPs contain a link to the OGs. View the publicly available Operational Guidelines.
  • Irrelevant parts redacted (pages 1 – 25; 63 – 109; and parts of pages 25, 53, 58, and 59) (section 22 of the FOI Act).
  • Exempted parts of document redacted (conditional exemptions - certain operations of agencies section 47E of the FOI Act) - pages 31, 35 – 38; 40; 42 – 47; 50; 55 – 56; 60 – 62; and all hyperlinks to internal IT systems within document.
  • The section on ‘Protected participants’ (page 49) reflects only an additional manual data-handling procedure for a class of participants. This procedure is a reasonable and necessary internal procedure to protect the personal information of certain participants, in addition to the normal information protection mechanisms the Agency adheres to for all participants. It reflects the implementation of a recommendation of the Agency’s Privacy Impact Assessment, which states: Develop a mechanism for ‘flagging’ clients who are at higher risk of a privacy breach (eg NDIS staff, public figures, self-nominated victims of violence). For this category, restrict views to senior NDIS managers, and conduct proactive monitoring of the audit logs on their records. For the avoidance of doubt, protected participants go through the same processes as any other prospective participant.

Document 3

This is an administrative document. Despite the wording of this document, it is not a mandatory checklist, but an administrative guideline used by Agency staff to conduct its operations efficiently and effectively. The ‘must do’ language is used to foster administrative efficiency and consistency.

Document 4

Nil.

Document 5

View the decision tree for disability and early intervention requirements .

Document 5

This document was only used in the Barwon region at the date of the FOI request.

14/15-00626/3/15The dollar amount of the “Operating Expenses Ratio” contained in the NDIA’s Quarterly Report of December 2014 to the COAG Disability Reform Council.FOI 14.15-006 - NDIA Operating ExpensesThis document was created pursuant to section 17 of the Freedom of Information Act 1982 as the information existed but was not available in a discrete form in a written document at the time of the request.
This page current as of
24 April 2025