In-kind supports for participants

In-kind explained

Before the NDIS was established, state, territory and Commonwealth governments pre-paid a lump sum amount to service providers so they could provide supports to people with disability. When the NDIS started, this changed.

Under the NDIS, funding is given to a participant so they can choose who delivers their supports and when and where.

In some cases, providers are still being paid a lump sum and delivering pre-paid supports to NDIS participants. Participants use these supports but don’t buy the supports with funds in their plans. These supports are known as ‘in-kind’ supports. 

Gradually in-kind supports have changed to being paid from your NDIS plan. Some pre-paid arrangements have already changed, and the remaining will occur by 31 December 2024.

If you are an NDIS participant who currently uses in-kind supports, the following information may help you to understand:

  • how in-kind supports work in your NDIS plan now.
  • how in-kind funding arrangements are changing.

In-kind services in your NDIS plan

If you get an in-kind support, it should be included in your plan if it is reasonable and necessary.

As of 1 January 2024, there are two in-kind programs still operating, which are due to be phased out by 31 December 2024:

If you already get in-kind supports remember they have been pre-paid. You don’t need to pay for them with your NDIS plan funds.

If you are still unsure about your in-kind supports, contact your NDIS Planner or Local Area Coordinator (LAC). You should contact them if:

  • you believe your planner didn’t consider your in-kind supports when your current plan was made,
  • you have started using an in-kind support where the value is not already in your plan.

Your NDIS planner or LAC will then help you make sure the value of your in-kind supports is included your plan.

Plan management for in-kind supports

You can choose who manages your NDIS plan, but the NDIA must manage all your pre-paid in-kind supports because they have been pre-paid.

In-kind service bookings

The NDIA may set up a service booking to show your in-kind supports clearly. 

An in-kind service booking is set up so you don’t pay for your in-kind supports out of your NDIS plan. The service booking amount only represents the reasonable and necessary in-kind supports you get. Your in-kind provider doesn’t claim payment from this booking because they have already been paid.

Some participants’ plans have in-kind supports included as items and a service booking. If your plan includes an in-kind item, it is there to show the reasonable and necessary in-kind supports you get.

This page current as of
18 January 2024