Making claims

You can claim from your self-managed budget in the app. You can also upload an invoice or receipt and save favourite claims to make claiming for regular supports even faster.

Yes. You can copy the ABN from a file or tax invoice on your phone and then paste the number into the ABN field in the mobile app.

Yes.

No. After the claim is submitted, the payee name and ABN are saved in your payee list.

Next time you make a claim for the same payee, you can choose them from your payee list and their name and ABN will be included in the claim.

Yes. If the payee is not on your payee list, please create a new payee.

Yes, you can edit your saved payees name and ABN, or delete saved payees.

You can find the ABN for a payee in three ways:

On your receipt or tax invoice
You can contact the payee to ask for their ABN
You can search for the ABN by using the ABN lookup tool

No, uploading a document is optional. If you would like to upload a document, we suggest uploading your receipt or tax invoice related to the claim.

You can upload a maximum of 5 files per claim. They must be in PDF, JPG or PNG format and be under 5MB each.

You will need to make the claim between the start and end dates of your current plan. If your support was given over more than one day, select the option ‘Support ran over multiple days’ and enter the start and end dates for your support.

You can't view the reason a claim has been rejected in the app. Log into the myplace portal to see why a claim has been rejected.

No. You can discard the claim before you submit it by selecting the cross (x) in the top corner of the screen. You can't delete a claim after submitting it.

Yes. You can cancel a claim but only when it is either paid or pending payment.

When you save a favourite claim the app saves the payee's name, ABN (if available), description and support category.

Yes. You can change the support category and description for a favourite claim. You can also delete favourite claims you don’t need anymore.

Yes. Claims submitted using the my NDIS app will be visible in the myplace portal and vice versa.

No. The my NDIS app only displays self-managed claims.

Yes. You can view all invoices or receipts that are uploaded in the my NDIS app at any time in 'claims history'.

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