Understanding the Price Guide 

This information explains some of the pricing changes and how those changes might affect you, your family and your carers.

It’s important to understand all of the prices you might be charged by your providers, so you can be confident you are receiving value for money from your plan budget.

You should be aware of your rights and you must have the opportunity to discuss any changes to prices you pay providers.

Below, we have explained what each change means and how it may affect you.

Changes to the maximum reasonable rent and board contributions for participants living in SDA

What has changed?

On 20 March 2021 the maximum reasonable rent contribution and maximum board contribution increased by a small amount. This increase was due to changes in the Disability Support Pension. 

How does it affect me?

Your provider may get in touch to discuss changes to the rent and board amounts in your service agreement. Your provider cannot change existing service agreements without your consent and they must comply with local tenancy laws.

PPE claiming for participants in restricted areas

What has changed?

If you live in a restricted area and you receive 1 hour a day or more of face-to-face daily living support, you can claim up to $50 per week from your budget for face masks and personal protective equipment (PPE). This is for the PPE you need to use when your support worker is supporting you. 

Your provider may want to charge you for face masks and other personal protective equipment (PPE) for your support workers. They can’t charge you unless you agree.

This is to help keep you and your disability support workers safe, while you are receiving face-to-face supports to assist you with daily living.

These temporary changes are available for the locations and dates below:

  • Victoria between 29 July 2020 and 31 March 2021
  • NSW between 29 July 2020 and 28 February 2021.

How does it affect me?

If you need PPE items like face masks, face shields and gloves you can use your Core supports budget to purchase these items. 

Providers may contact you to discuss pricing arrangements and update service bookings.

If your NDIS funds are low, you can call us on 1800 800 110. Special teams of planners in the NDIA are available to discuss your situation and undertake a plan review if needed.

National coronavirus (COVID-19) supports

What has changed?

The NDIA has made some temporary changes to ensure supports can continue to be delivered to participants during the pandemic, including:

  • If you are COVID-19 positive and live in Supported Independent Living you can access cleaning services and higher intensity support. This is also available if you are living in SIL and you need to self-isolate or quarantine.
  • If you have a support worker attending your home who later tests positive to COVID-19, you can access a one-off deep clean.

These support items are in place nationally until 30 June 2021.

How does it affect me?

Supported independent living (SIL) items if you are diagnosed with coronavirus (COVID-19)

If you are funded for supported independent living (SIL) and have been diagnosed with coronavirus (COVID-19), providers can claim additional costs to manage your care and support when you:

  • continue to reside in the your normal SIL accommodation
  • are admitted to hospital
  • are relocated to alternative housing for isolation purposes or while transitioning into or out of hospital.

This support is available for all participants in Australia who have been diagnosed with coronavirus (COVID-19). This covers:

  • $300 for a one-off professional deep clean of your SIL residence
  • additional support of $1,200 a day, from the date your infection is confirmed until you are no longer infectious (usually up to 14 days). This is on top of the cost of your usual SIL supports and includes increased costs for staffing, equipment, laundering and more.

Participants living in Supported Independent Living (SIL) who are required to self-isolate or quarantine

You can receive a one-off professional deep clean of your house if you:

  • need to quarantine or self-isolate and
  • live in SIL.

You can access additional Assistance with Daily Living and Short Term Accommodation (if needed) from your NDIS funds. 

You should speak with your SIL provider about organising a one-off professional SIL deep clean.

You can also talk to your Local Area Coordinator (LAC) or planner.

Cleaning services

If you have a support worker attend your home who later tests positive to COVID-19, you can pay for a one-off professional deep clean of your house through your NDIS funds.

If this happens, your providers may contact you to organise a one-off professional deep clean of your house using NDIS funds. 

If you need more assistance or your NDIS funds are low, you can call us on 1800 800 110. Special teams of planners in the NDIA are available to discuss your situation and undertake a plan review if needed.

Support coordination

What has changed?

After 31 March 2021 you will not be able to use your Core budget to access support coordination.

In March 2020, we introduced 3 temporary support coordination line items in Core budgets. These were added to help participants experiencing service disruptions to maintain essential supports during the pandemic. 

As restrictions relax around the country, the demand for flexible support coordination has eased. We reviewed the use of this temporary support and made the decision that this temporary arrangement will be extended until 31 March 2021. 

This is a transition period to assist participants still utilising this temporary measure to better manage their supports. Participants who were not utilising this support during the COVID-19 pandemic should not start using this support during this transition period.

How does it affect me?

If you have been using your Core supports budget to pay for support coordination, you will not be able to do this after 31 March 2021. You can still access funds for support coordination from your Capacity Building budget.

Your provider may need to update or cancel service bookings.

If you don’t have support coordination as a reasonable and necessary support in your Capacity Building budget and you think you need it, you should talk to your local area coordinator or early childhood early intervention partner.

Impact on your plan

The NDIA has made changes to make sure you have the funding you need to meet your essential needs during the coronavirus (COVID-19) pandemic. 

This includes taking a flexible approach to amending plans and, where necessary, shifting Capacity Building funding to Core supports funding. 

If we have been unable to undertake a plan review, on the day your current plan ends, it will be automatically extended by 365 days to make sure you have the funding you need.

For supports not included in a plan, special teams of planners are available to help make urgent changes to plans. Participants can phone 1800 800 110 for urgent assistance. 

For more information on any of the above items, refer to the coronavirus (COVID-19) FAQs for participants.

Telehealth

What is the change?

Telehealth services can be offered to you if you are not, or cannot be, in the same physical location as your provider and it is appropriate for the support to be delivered by telehealth.

How does it affect me?

Your provider should discuss whether you wish to receive supports via telehealth and how they will make sure that the support you receive is as good as face-to-face support. This needs to be discussed and agreed before a service booking is made or changed.

This page current as of
30 March 2021
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