For providers - coronavirus (COVID-19)

The information on this page will be updated as the COVID-19 situation evolves. 

The NDIA is here to support providers and share advice about any changes that may affect their business during the COVID-19 pandemic.

Providers are encouraged to regularly check the Department of Health  for the latest advice, including specific advice for the disability sector .

The NDIS National Quality and Safeguards Commission also provides regular advice and alerts for registered NDIS providers about COVID-19.

The NDIS Price Guide and Support Catalogue 2020–21 includes information about temporary measures to help providers continue to support participants and meet current public health guidelines. 

Support coordination

Temporary access to support coordination from a participant’s Core budget will continue until 31 March 2021.

  • Support coordination will continue to be available to all participants who have a reasonable and necessary need for it from their Capacity Building budget.
  • Participants who were not utilising this support during the COVID-19 pandemic should not start using this support during this transition period. 
  • The myplace provider portal will not accept new service bookings (after 28 February) using the temporary support coordination line items. 
  • The 3 temporary support coordination line items in Core – Assistance with Daily Life category will be decommissioned on 1 April 2021.
  • Service bookings will need to be updated to reflect this change.

PPE arrangements in restricted areas

Temporary personal protective equipment (PPE) supports are available in:

  • Victoria from 29 July 2020 to 31 March 2021
  • NSW from 29 July 2020 to 28 February 2021

Providers can claim the costs of PPE against the participant’s plan if they use PPE to deliver essential Assistance with Daily Life services to participants in one of three support categories:

  • 0104 High Intensity Daily Personal Activities
  • 0107 Daily Personal Activities
  • 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement

From 1 March 2021, the PPE price limit has reduced from $50 to $27 per participant, per worker, per day. 

Participants must agree to being charged. Providers can only claim the costs that are actually incurred.

See details in the Coronavirus (COVID-19) Response section of the NDIS Price Guide 2020-21. A list of restrictions by area/state and the date they are applicable appears in the NDIS Price Guide Addendum.

All provider claims are subject to the NDIA payment assurance process.

COVID-19 support measures for SIL providers

The following SIL supports are available nationally until 30 June 2021.

Cleaning service and higher intensity support

Two support items – cleaning services and additional supports – are available for participants living in SIL arrangements who have additional needs because the participant:

  • has been diagnosed with COVID-19
  • is required to self-isolate or quarantine
  • is in isolation or quarantine while waiting for the results of a COVID-19 test or because of measures taken by government or medial authorities in response to the COVID-19 pandemic. 

Details are included in the Coronavirus (COVID-19) Response section of an updated version of the NDIS Price Guide and Support Catalogue 2020-21.

Clinical first response service

The clinical first response service for providers and participants living in residential settings includes: 

  • Situational triage, infection control and nursing support for residents and workers for any identified outbreak.
  • Risk and provider capability assessments, employment of additional staff and a mobile nurse team to reinforce infection control training and to support workers. 
  • Clinical first response services are delivered through Aspen Medical.

To access this service, email [email protected].

Victorian Worker Mobility Reduction Payment

Victorian Worker Mobility Reduction Payments enabled disability residential service providers to limit worker mobility in disability residential settings, where possible. 

This initiative was in place from 1 September 2020 until 31 December 2020 and eligible providers were invited to opt in by email.

Eligible providers must have submitted final worker mobility reduction claims to the NDIA by 28 February 2021.

For more information, download Guiding Principles on the Worker Mobility Reduction Payment initiative (DOCX 52KB).

Provider obligations

Providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.

The NDIS National Quality and Safeguards Commission (NDIS Commission) is providing regular advice to registered NDIS providers and has links to Provider Alerts that contain important information for NDIS providers about coronavirus (COVID-19).

Providers are required to notify the NDIS Commission:

  • if a support worker or NDIS participant is confirmed to have COVID-19
  • if there are changes to the scale of their operations 
  • any other changes related to COVID-19.

Providers can do this by completing their Notification of event – COVID-19 (registered provider)  form on the NDIS Commission's website or phoning 1800 035 544

Providers should refer to the NDIS Practice Standards and Quality Indicators to ensure they are prepared.

State and territory advice for the disability sector

New South Wales

The NSW Government is regularly updating advice including:

The NDIS Commission has issued Provider Alerts for NSW. Visit the NDIS Commission – NSW  page for more information.


Details and updates to restrictions are on the Victorian Government  website. The Victorian Government is regularly updating advice including:


The Queensland Government has moved to a COVID safe plan, with regular updates in line with public health advice including:

South Australia

The South Australian Government COVID-19 response website   has the latest information. 

SA Government websites also have more information on:

The NDIS Commission has issued Provider Alerts for South Australia. Visit the NDIS Commission – South Australia  page for more information.

Western Australia

The Western Australian Government is easing restrictions in some regions. Please check the following for local public health advice:

This page current as of
3 March 2021
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