Direct claiming for deep clean of a participant’s home
If you have a support worker attend a participant’s home who later tests positive to COVID-19, you should organise a one-off professional deep clean of the participant’s home.
Cleaning services and additional SIL support delivered from 7 February 2022 can be directly claimed from the NDIA through the bulk payment request template.
Instructions about claiming for these supports is on the payments and billing webpage.
Provider workforce support arrangements
As part of our ongoing COVID-19 response, we've transitioned to a national single provider of workforce support.
This approach aims to support disability service providers, across all states and territories that may be experiencing workforce disruptions to maintain and/or recover their services.
Support services include:
- triage and assessment to prioritise workforce issues and potential response options
- peer support, coaching and mentoring assistance to help resolve issues
- connection to potential additional workforce support on the ground if needed (at the cost of the sourcing service provider).
Providers that may be experiencing workforce disruptions should email [email protected].
Aspen Medical is also available to provide clinical response support and can work with providers located anywhere in Australia.
Support providers have also made their COVID-19 resources and templates available to NDIS providers:
Providers can contact [email protected] for further advice.
Support for providers helping participants access COVID-19 vaccinations
Temporary payments are available to eligible providers for each participant they support to get any COVID-19 vaccination (including primary doses as well as any booster shots).
From 1 April 2022, we have combined our COVID-19 vaccine and booster arrangements into a single participant vaccination support measure.
Eligible providers can now claim $75 per participant per COVID-19 dosage when they support a participant to receive any COVID-19 vaccination (including primary doses and any additional booster vaccinations).
The new participant vaccination support arrangement replaces the previous arrangement where eligible providers could claim:
- $150 when supporting a participant to receive their first two COVID-19 vaccinations. Providers have 28 calendar days after 31 March 2022 to claim for this support.
- $75 when supporting a participant to receive their COVID-19 booster. Providers have 28 calendar days after 31 March 2022 to claim for this support.
To be eligible to claim the COVID-19 vaccination support payment, support coordinators, psychosocial recovery coaches, plan managers and providers must be registered in one of the following registrations groups:
- 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement
- 0104 High Intensity Daily Personal Activities
- 0106 Assistance in Coordinating or Managing Life Stages, Transitions and Supports
- 0107 Daily Personal Activities
- 0125 Participation in Community, Social and Civic Activities
- 0127 Management of Funding for Supports in Participants’ Plans
- 0133 Specialised Supported Employment
- 0136 Group and Centre Based Activities.
The payments allow eligible providers to organise the best approach for participants being vaccinated offsite. This may include organising:
- administration to arrange vaccination appointments including seeking participant consent
- transport both ways in a COVID-safe manner
- appropriate staff to accompany participants to and from the appointments including remaining with them during the waiting time after the vaccination.
Providers can also claim the actual costs of delivering this support from participant plans, such as transport and support workers, in agreement with the participant.
Eligible providers can only claim these payments after the participant has received the COVID-19 vaccination dosage at an offsite location.
The payment is not claimed from the participant’s NDIS funds.
This payment is not available to providers who have used in-reach vaccination services.
COVID-19 payments and billing has more information about claiming for this support.
More information to help providers is available on the Australian Government’s Department of Health website, including:
PPE for support workers
From 1 July 2022, PPE costs have been incorporated into the Disability Support Workers (DSW) Cost Model as part of the Annual Pricing Review.
Learn more about when to update service bookings due to pricing changes.
State and territory advice for the disability sector
Please visit your state or territory government website for current advice about COVID-19.
New South Wales
Australian Capital Territory