myplace provider portal and resources

myID and RAM

All providers and their employees must use myID and Relationship Authorisation Manager (RAM) to access NDIS provider portals.

myID is the Australian Government’s Digital ID app used to verify your identity.

RAM is an authorisation service that allows you to act on behalf of a business online when linked with your Digital ID.

myID and RAM have replaced Provider Digital Access (PRODA).

Important reminder: If you are new to the NDIS provider portals, your myID email address will be used to populate your contact information in the portals.

You can check and update your contact email and phone to your preferred business contact information when you first access the portal.

Providers who choose not to use the NDIS provider portals via myID can still connect with us through a range of alternative channels.

For instructions on how to get set up, refer to the guides below.

myID and RAM step-by-step guide

How to manage your NDIS registration, bookings and payments (step-by-step guides)

System and error messages guide

Bulk Payment Request self-help guide

Bulk Payment Request template

Bulk Payment Request template (CSV 1KB)

Do not delete the columns of the Bulk Payment Request template as the information captured may not upload correctly.

myplace provider portal Privacy Notice

The privacy notice explains how the NDIA will collect, use, and disclose the information you provide.
By accessing the myplace provider portal, you confirm you agree:

to share your personal information with the National Disability Insurance Agency for the purpose of delivering supports or services to you
to share your personal information with the Services Australia for the purpose of delivering supports or services to you
you have read and understood our Privacy Notice.

Read the Privacy Notice:

myplace provider portal Terms and Conditions

This document explains the terms and conditions of using the myplace provider portal.

To use the myplace provider portal, you must agree to the terms and conditions set out in this document.

Read the Terms and Conditions:

Change system access levels for staff in my organisation

Different levels of access are not available in myplace. All users with access to myplace are able to add and update information.

my NDIS provider portal step-by-step guide

All Specialist disability accommodation (SDA) dwellings must be enrolled with the NDIA through the my NDIS provider portal.

The my NDIS provider portal is separate from the myPlace provider portal where providers submit payment claims and create service bookings.

The my NDIS provider portal allows providers to create SDA dwelling enrolment requests online and to view and manage the end-to-end application process.

The my NDIS provider portal step-by-step guide describes how the my NDIS provider portal works with examples of the menus and screens in the portal.

The my NDIS provider portal allows providers to:

create and submit new dwelling enrolment applications
modify existing enrolments
cancel existing enrolments
action requests for additional information
view enrolled dwellings