Support activities can be delivered online, including group support activities. These should be delivered using the relevant line item from the NDIS Pricing Arrangements and Price Limits.
Telehealth services can be offered to participants who are not, or cannot be, in the same physical location as the provider. Providers must ensure the standard of care delivered through telehealth is equal to face-to-face care.
A new ‘Telehealth’ claim field has been added to the myplace provider portal for supports delivered via telehealth.
From 1 July 2020 the price limit should be based on the location of the person delivering the support at the time of service delivery.
However, participants in remote or very remote locations can agree that price limits for remote and very remote locations can apply, if those activities are part of delivering a specific disability support item to that participant, the provider explains why they represent the best use of the participant’s funds, and the provider has the agreement of the participant in advance.