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Everyone here has their own part to play. No matter who you are, where you work, or what your job asks of you. You are part of significant change, and we want to support you to do the best job possible.

The NDIA supports an independently managed and delivered benchmarking survey on the operational models of disability service providers.

The Participant Service Charter and the Participant Service Improvement Plan are an important part of our Corporate Plan and combine new and ongoing projects we’re working on to improve the NDIS for all participants. The Participant Service Guarantee In response to a key recommendation in the 2019 independent review of the NDIS Act (the Tune Review), the Commonwealth government made a commitment to put a Participant Service Guarantee in place. The Participant Service Guarantee sets clear timeframes we must keep to for access decisions plan approvals, plan reassessments nominee changes. This lets participants, families and carers know how long processes...

Current and former public officials can raise concerns about wrongdoing in the Commonwealth public sector under the Public Interest Disclosure Act 2013 (PID Act). A concern raised under the PID Act is a ‘public interest disclosure’ or ‘PID’.

We employ people with disability and make sure they can access secure and sustainable employment opportunities, and are respected for their skills. If you're a person with disability who wants to make a difference, we want to hear from you.

We want a diverse workforce that represents the community we serve. This includes, but is not limited to, employing Aboriginal and Torres Strait Islander people. It also means making sure we have the right employment practices and cultural awareness training to help our staff.

Information on the organisational structure of the NDIA

The current and past NDIA annual reports including accessible versions for downloading.

The NDIA 2016-17 Annual Report was tabled on 24 October 2017. Resources NDIA 2016-17 Annual Report (PDF 8MB) NDIA 2016-17 Annual Report (DOCX 358KB) Easy English You can download an accessible version below: NDIA 2016-17 Annual Report (Easy English PDF 3MB)

The NDIS Corporate Plan 2021-2025 is the Agency’s most significant planning document. It identifies our vision, mission and high level aspirations, and provides strategic direction for our work over the next four years.