System issue update: myplace participant portal log-in issues now resolved

The purpose of this communique is to detail the key outcomes of the Co-design Advisory Group’s 20th meeting, which took place Tuesday 8 August 2023.

Further to our initial notice, some myplace participant portal users are not able to sign in from the myGov website or app.

We’re aware some myplace participant portal users are having trouble logging in. Technical staff are working on a fix as a priority. We expect to resolve the issue today. We advise affected users wait a while, if possible, and try to use the system later today. For urgent support, please contact us. Thank you for your patience. We’re sorry for any disruption this may cause.

Please find below details of an upcoming planned outage. Planned outages allow us to update and improve our systems Impacted system my NDIS app Start date and time Sunday 6 August 2023 at AEST 11:59 pm Finish date and time Monday 7 August 2023 at AEST 12:30 am Outage window 30 minutes Impact on users The my NDIS app will be unavailable during the outage window. Please plan around this if required. We are sorry for any disruption this outage may cause. .

Thank you for your patience as we dealt with an unexpected technical issue with our telephony provider yesterday.