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The National Disability Insurance Agency (NDIA) has engaged Serco Citizen Services Pty Ltd (Serco) as its service delivery partner for contact centre services in a two year contract. Serco will be operating the NDIA contact centre services out of locations in Melbourne and regional Victoria.
News
Minister for the National Disability Insurance Scheme, the Hon Stuart Robert MP, released the Quarterly Report to disability ministers Q1 2020-21. The Quarterly Report is a summary of how the Scheme performed from 1 July 2020 to 30 September 2020.
News
In response to feedback from participant and provider groups, and the Productivity Commission Report on NDIS Costs, the Board of the National Disability Insurance Agency (NDIA) commissioned McKinsey & Company to undertake an Independent Pricing Review (IPR) in June 2017.