Key points: 

  • Learn about upcoming improvements to our new computer system and the my NDIS provider portal. 

  • The improvements we’re making are based on feedback we’ve had from providers. 

We are making improvements to our new computer system and the my NDIS provider portal, to improve how providers and the NDIA work together to support participants.  

We tested our new computer system with providers in Tasmania, who shared suggestions to improve their experience using the system. We are committed to continuing to work closely with providers as we prepare to introduce our new computer system and portals nationally.  

We often update the information on this page. Providers are encouraged to check back regularly to make sure they have the most up-to-date information.  

Our new computer system will continue to improve and develop over time. We can make the changes we need to it, when we need to, to make sure we deliver the best system possible. 

Why we’re making these improvements 

We want to improve the experience of the NDIS for participants and providers, and deliver the best possible support to participants, their families and carers. Introducing a new computer system will help us to do this. 

As we move towards the national expansion of our new computer system and my NDIS provider portal later this year, we are making improvements to make sure it’s ready to be used. 

These improvements will continue over time, with input from the whole disability community. 

See what’s new, what we’re working on and what future system improvements we have planned below. 

System improvements for providers 

This page current as of
4 August 2023
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