Key points

• We have released a summary of what we’ve learnt from the NDIS test in Tasmania between November 2022 and March 2023.   
• We’ll keep using our new computer system in Tasmania while we continue to update information on our website. 

We plan to introduce our new computer system and processes across Australia gradually from the end of October 2023, subject to a final assessment it is ready to go.  

We’ve spent time talking to participants, our staff, NDIS partners and the disability community to work out the ways we can improve the experience people have with the Scheme. 

Part of this work was designing and building a new computer system to help us deliver a nationally consistent experience for participants. We are not changing the rules or the way the NDIS works.

Our new computer system will help us make more consistent decisions, meet our Participant Service Guarantee commitments and provide more time for our staff and partners to better support the people who use the NDIS every step of the way. 

We started a test of our new computer system and ways of working in Tasmania in November 2022.

Since we started using our new computer system in Tasmania, we asked participants, providers, NDIA staff and NDIS partners to tell us about their experience in the Tasmania test.

We asked for feedback in different ways, to make sure we heard from everyone involved.

In May 2023, we released summary of what we heard and learnt from the Tasmania test and what we are going to do next.

We plan to introduce our new computer system and processes across Australia gradually from the end of October 2023, subject to a final assessment it is ready to go.

We expect it to take 18-months for all existing NDIS participants to move to our new computer system.

Before we make the final decision to start, we’ll make sure everyone is ready. 

Before we do, we’ll share what we’ll do next and how we’ll help everyone connected to the NDIS to prepare.

In the meantime, we’ll keep using our new computer system in Tasmania.