Cultural and Linguistic Diversity Strategy

Cultural and Linguistic Diversity (CALD) Strategy 2024-2028

We are committed to meeting the cultural and language needs of all our participants.

The NDIS Cultural and Linguistic Diversity (CALD) Strategy 2024-2028 sets out this commitment.

We co-designed the CALD Strategy (the Strategy) with over 800 people from CALD backgrounds.

This includes:

participants, friends, family, carers
peak bodies and sector representatives
NDIS staff.

Co-design means working with the disability community to make the NDIS better.

The Strategy aims to:

make it easier for CALD communities to participate in the NDIS
improve how NDIS plans reflect the needs of CALD participants
improve the overall NDIS experience for CALD participants.

Our priorities

The Strategy has 6 key priorities:

Infrastructure

Improving our systems and processes to support the needs of CALD participants.

Staff capability

Helping staff improve their skills to better respond to the cultural needs of participants.

Accessible communications

Ensuring information we share supports the way CALD communities prefer to communicate.

Markets

Helping NDIS providers to offer services that will meet the cultural needs of CALD participants, families, and carers.

Data

Better use of data to improve services for CALD participants.

Outreach

Providing supports and services to educate and connect with CALD communities, who have not accessed the NDIS.

The Action Plan 2024 – 2028

We co-designed the Action Plan to help us deliver the Strategy.

The Action Plan includes 28 actions and sits side-by side the Strategy.

Each action is linked to one of our 6 priorities.

The Action Plan:

outlines the steps we need to take to carry out the Strategy
helps us deliver co-designed actions
provides clear goals and responsibility for checking and evaluating activities
shows transparency and our commitment to deliver on the Strategy’s actions.

We will provide regular updates so you can track how things are going. This includes annual progress reports.

CALD Strategy and Action Plan documents

Download the CALD Strategy Summary:

Download the CALD Strategy and Action Plan Easy Read:

Download the full CALD Strategy and Action Plan:

View the Strategy in your language

Discover Phase Report (2022)

The NDIA released the Discover Report which details what we heard and learned from the experiences of NDIS participants from cultural and linguistically diverse (CALD) backgrounds.

CALD Strategy Annual Reports

The NDIA will publish annual reports on what we are doing to deliver the actions in the CALD Strategy and Action Plan.

Download the CALD Strategy Annual Report 2025 full version:

Download the CALD Strategy Annual Report 2025 Easy Read:

View the CALD Strategy Annual Report 2025 in Auslan:

Transcript for 'Auslan Video – CALD Strategy Annual Report'

CALD Strategy 2025 annual progress report summary

The summary shows progress of our short-term outcomes in the strategy and action plan from 30 April 2024 to 30 April 2025.

Find the summary report in your language.

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