Step 1: Research
Your my NDIS contact, support coordinator or recovery coach can help you find the right providers to help you work towards your goals.
You can also:
- ask other people you know and trust for recommendations
- research providers and their services
- check provider reviews.
Step 2: Find the right provider for your needs
If your plan is NDIA-managed
You must use a registered provider for NDIA-managed funding.
If your plan is self-managed or plan-managed
You can usually choose to use either registered or unregistered providers if your plan is self-managed or plan-managed.
However, there are some occasions when you can only use registered providers.
These include for:
- specialist behaviour supports
- plan management support (plan managers must be registered providers)
- specialist disability accommodation.
Use the provider finder
You can use the NDIS provider finder to search for registered providers.
It gives you a provider’s:
- website details
- phone number
- email contact
- suburb.
To start your search:
- enter your suburb or postcode in the search bar
- choose the most relevant suburb from the drop-down list.
Step 3: Set up a meeting with your new provider
It’s a good idea to meet with new providers before you start working with them.
We recommend having a service agreement to make sure you understand how you’ll work together.
Some things you can negotiate with your provider include:
- what supports you’ll get
- the cost of each support
- how the provider will be paid
- how to change the agreement.
Step 4: Start working with your new provider
You can buy NDIS supports from providers in line with the funding in your plan.
You can also choose to share your plan with your provider if you want to.