We organise these updates ahead of time to improve how our systems work. These updates are part of our regular work to help keep everything running smoothly.
Acting Commonwealth Ombudsman, Jo Mulder, has released a report into how the NDIA is implementing the Participant Service Guarantee (PSG) and communicating with people about access and planning timeframes.
The NDIA has run a fine-tooth comb over more than 100,000 claims by NDIS providers, plan managers and participants to ensure only legitimate claims are paid.