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We organise these updates ahead of time to improve how our systems work. These updates are part of our regular work to help keep everything running smoothly.

There is an upcoming planned system update. These planned updates allow us to improve our systems.

The Agency is trialling a new phone system with selected service delivery teams. The trial will begin on 25 August 2025 and run for three months.

There is an upcoming planned multi-system outage. Planned outages allow us to update and improve our systems.

There is an upcoming planned multi-system outage. Planned outages allow us to update and improve our systems.

There is an upcoming planned multi-system outage. Planned outages allow us to update and improve our systems.