Latest news

We are improving how we check your identity when you phone our National Contact Centre. This is to improve the safety of your plan by making sure only you or your authorised representative have access to your plan information.

Recognised globally on 3 December, International Day of People with Disability (IDPwD) is a United Nations day that aims to raise awareness, understanding and acceptance of people with disability.

The NDIA is inviting registered providers to respond to the Dog Guide Provider List EOI on the NDIS website. The EOI is open from 25 November 2024 - 20 December 2024. The Agency will be evaluating each submission. The process is non-competitive, meaning each respondent meeting the criteria will be eligible for publication on the list.

The multi system access issue is now fixed.

The National Disability Insurance Agency (NDIA) has published the NDIA Position Statement Conflicts of Interest in the NDIS Provider Market . From May to July 2024, the NDIA met with participants, providers, and disability organisations to understand experiences people have had with conflicts of interest and what resources would help support them to manage the conflicts. Following the co-design sessions, the NDIA developed the Position Statement, information and resources to support and educate participants and providers on conflicts of interest in the NDIS provider market.

Key Themes and Insights 1. Current issues Key Themes: NDIA eligibility reassessment processes. Key Insights: Current eligibility reassessment communications are problematic for people with permanent disability, for example Down Syndrome, and are causing significant trauma for participants and families. Concern the Agency is sending participants eligibility reassessment letters when their case is sitting before the Administrative Review Tribunal. Concern participants are not receiving the initial communication asking for evidence as part of their eligibility reassessment. The Agency needs a process for confirming the participant received the initial letter. Concern the Agency is calling participants about eligibility reassessments without notice. Participants...