Contact us

Use the information below to find out how you can contact the NDIA.

If you are wondering about your eligibility for the NDIS, please read the NDIS Access Checklist before contacting us. This checklist will indicate whether you may be able to get help from the NDIS and outline the next steps.

Phone

Phone us on 1800 800 110.

  • If you require a free-of-charge translator, interpreter or other assistance, phone 1800 800 110
  • If you are a Text telephone (TTY) user, phone 1800 555 677 then ask for 1800 800 110
  • If you are a Speak and Listen (speech-to-speech relay) user, phone 1800 555 727 then ask for 1800 800 110
  • If you are an internet relay user, visit the National Relay Service website (external) and ask for 1800 800 110

Our contact centre is open 8am to 11pm, Monday to Friday

Mail

National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601

Online forms

If you would like the NDIA to contact you, please send a request via our Contact form

Connect

Events

The NDIA is happy to attend and speak at events throughout the year. You can submit a request for the NDIA to attend your event through the Request for NDIA speaker form.

The NDIA sees these invitations as a great way to share information about the NDIS. Because people with disability and their carers are the heart of the NDIS, the Agency will always endeavour to speak at conferences and events offering free (or heavily discounted) entry for people with disability. Please consider this policy before inviting us to present at an event.

Media queries

Contact the NDIS communications team or media duty officer on our Media page.

Visit

See our Locations to find an NDIS customer service centre. Centres are open Monday to Friday from 9am to 5pm.

Feedback, complaints and reviews

Jobs at the NDIA