There is an upcoming planned system update.
These planned updates allow us to improve our systems.
System update
Impacted systems:
- my NDIS app
- my NDIS participant portal
- my NDIS provider portal
- myplace participant portal
- myplace provider portal
Start date and time
Tuesday 26 August 2025, 05:00 pm AEST
Finish date and time
Tuesday 26 August 2025, 07:00 pm AEST
Update window
2 hours
Impact on users
During the time of the update, claims can continue to be submitted but users will not see these claims reflected in their list until after Tuesday 26 August 2025, 07:00 pm AEST.
We are sorry for any confusion this change may cause.