Work that makes a difference
Our service delivery staff are the face of the NDIS and work directly with people with disability to provide high-quality customer service. We call people with disability who are eligible for the NDIS, participants.
Service delivery staff play a crucial role in ensuring participants are understood, and empower participants to make informed choices about their disability supports and life.
About service delivery
As part of the team, you will have the opportunity to directly impact the lives of participants by:
- Working closely with participants to identify their support options and achieve their desired outcomes
- Providing high-quality customer service that makes a real difference
- Advising participants of their rights and ensuring they are well-informed to make decisions about their supports
- Collaborating with various stakeholders to connect participants with the right services
- Completing administrative tasks and maintaining accurate records to support participants through their NDIS journey.
Who we’re looking for
We’re looking for people who are passionate about making a difference in the lives of people living with disability, by providing a respectful, empathetic, and transparent experience for our participants.
We’re seeking individuals who can:
- Connect, relate and build meaningful relationships with participants
- Show empathy and approach every situation without judgment
- Solve problems and navigate and interpret legislation to find solutions
- Communicate effectively and clearly and work well with others
- Continue to learn and grow in your role.
People with lived experience of disability and people with First Nations heritage are encouraged to apply.
Apply for service delivery roles
Visit our careers page for current vacancies or sign up for job alerts to be kept up to date with new roles as they're advertised.
APS3 and APS5 service delivery opportunities
We’re currently recruiting for a range of APS3 and APS5 service delivery positions, including planners and participant support officers.
Find out more about these important customer service roles and apply via the links below.
APS 5 roles:
- APS5 General candidates APS5 roles
- APS5 First Nations candidates National Disability Insurance Agency - APS5 Service Delivery Opportunities
- APS5 candidates with disability National Disability Insurance Agency - APS5 Service Delivery Opportunities
APS3 roles:
- APS3 General candidates APS3 roles
- APS3 First Nations candidates APS3 Affirmative Measures - Disability applicant
- APS3 candidates with disability APS3 Affirmative Measures - First Nations applicants