Benchmarking surveys and reports

Benchmarking survey overview

The NDIA supports an independently managed and delivered benchmarking survey on the operational models of disability service providers to:

  • assist in the development of a sustainable NDIS market that provides choice to Scheme participants
  • increase the information available to providers to gauge performance against their peers and support their transition to a more open and competitive market
  • inform the Agency's role as market steward and to allow evidence-based decision-making (noting that the Agency only receives de-identified summary information from the survey provider).

Current Survey

The 2020-21 financial benchmarking survey is managed by Deloitte on behalf of the NDIA. It covers services provided in the financial year ending 30 June 2021.

The survey opened on 29 March 2021 and closes at 5:00 pm (AEST) Friday 23 April 2021. The survey will take about 2 hours to complete. 

Deloitte emailed providers a link to the survey. If you have not received your survey email, please check junk and spam folders before contacting [email protected]

Completing the 2020-21 benchmarking survey

The survey is mandatory for providers who have claimed, or may claim, temporary transformation payments (TTP) between 1 July 2020 and 30 June 2021. 

The survey is voluntary for providers in registration groups eligible to claim TTP and those in registration group 0115 – Assistance with Daily Life Tasks in a Group or Shared Living Arrangement. 

A provider who has claimed TTP and fails to complete the survey may be in breach of their responsibilities under the Provider Payment Assurance Program. More information about the TTP is in the NDIS Price Guide.

For assistance with the survey, please email [email protected] and a Deloitte representative will respond within 1 business day. For urgent assistance, please call 03 9667 5060 between 8:30 am and 5:00 pm (AEST) Monday to Friday.

    Previous surveys

    Benchmarking survey results - 2019-20

    Report results for the financial year ending 30 June 2020 include all responses received before the original survey closing date of 15 March 2020 (615 providers). Due to COVID-19, the survey closing date was extended to December 2020.

    Benchmarking survey results - 2017-18

    The third summary report was prepared using data from Collection 3 of the survey, which was conducted from October 2018 to April 2019.

    This summary covers services provided in the financial year ending 30 June 2018.

    Download a copy of the report for 2017‒18 (PDF 7.6MB).

    Benchmarking survey results - 2016-17

    The second summary report was prepared using data from Collection 2 of the survey, which was conducted from April to August 2018.

    This summary covers services provided in the financial year ending 30 June 2017.

    Download a copy of the report for 2016‒17 (PDF 5.6MB).

    Benchmarking survey results - 2015-16

    The first summary report was prepared using data from Collection 1 of the survey, which was conducted from October to December 2017.

    This report covers services provided in the financial year ending 30 June 2016.

    Download a copy of the report for 2015‒16 (PDF 4.1MB).

    This page current as of
    7 April 2021
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