The ILO Supports stage will ensure the ILO package is implemented, managed, monitored and adjusted to support the participant to work toward their ILO goals. 

The role of the ILO Supports providers

Providers of ILO Supports will: 

  • engage in the Exploration and Design stage and contribute to the ILO Service Proposal
  • build and organise the ILO support package, including finding, matching and screening hosts or housemates, and detailing the roles and responsibilities of the primary, supplementary, formal and informal supports
  • implement an ILO package, including facilitating and managing the primary and supplementary support arrangements
  • when needed, undertake home assessments to ensure a safe and welcoming environment is offered to the participant
  • monitor and adjust the ILO package and arrangements. 

The ongoing success of the ILO is based on agreements between the participant, provider and host or housemate. They set out roles, responsibilities and expectations of all parties. Agreements should be co-authored by the provider, participant and host or housemate based on individual circumstances. 

Primary supports 

Primary supports are delivered by the people the participant lives with. They help with supports a participant needs every day. 


A Host living arrangement is a contemporary support arrangement where an adult participant lives in the home of a non-related person or family (Host) the participant has chosen. The Host may provide personal care, support and supervision with household chores, emotional support and a family environment. 

Host arrangements are person-centred and focused on supporting people with a disability to live their life the way they want. 


Another kind of primary  support is where an individual live with a housemate(s)  in their own home or a shared rental property. 

The level of support provided by host(s) or housemate(s) will be determined through a combination of the consideration of the individual circumstances, the participant’s choices and home and living goals and the NDIA’s assessment of reasonable and necessary.

Supplementary supports 

Whether a participant is supported by a host or housemate, supplementary support arrangements should be planned to sustain the primary supports. Examples of supplementary supports include:

  • a second host to share your support needs 
  • on-call arrangements 
  • support of a mentor 
  • volunteers 
  • a good neighbour 
  • paid “drop-in” support 
  • structured supports from family or friends.

People who provide supplementary supports must undergo the same selection and matching process as the providers of primary supports. 

Sometimes supplementary supports will need to attend to other commitments such as planned holidays, travel for work or medical appointments that take them away from the home. In these situations, the participant and ILO provider should consider building formal support options into the ILO package, such as respite care or having support workers stay in the home either ad hoc or on a regular basis provided these relationships are well established before implementation. 


Monitoring and making necessary adjustments to the ILO package requires providers to:

  • maintain regular contact with the participant, primary, supplementary and other relevant supports and provide guidance and support along the way 
  • support decision making and problem solving throughout the arrangement, including conflict resolution
  • review and redesign the living arrangement in response to changes in the participant’s life or capacity, including finding alternative living and support arrangements if an arrangement ends
  • ensure ongoing monitoring and safeguarding of the participant and others in the living arrangement and ensure compliance with NDIS Practice Standards (if registered) and Code of Conduct
This page current as of
2 May 2022
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