An ILO provider plays a critical role in understanding a person’s vision for their life and developing support arrangements that meets that vision. ILO providers will support participants to make decisions about where and with whom they live and how their supports can enable them to live a full life. 

ILO Stage 1 – Exploration and Design 

Providers (and other parties) will work with participants to:

  • explore where and how they want to live, including helping others around them understand what they want and how this will work for them
  • understand their strengths and capabilities
  • learn what they can do to build their skills through their ILO supports
  • choose where they live, who they live with and how they’re supported
  • understand how supports from friends and family, community supports and paid supports can all play a role in their ILO
  • find out what’s possible and assess any risks in their preferred way of living
  • assess if an ILO is right for them, or if there might be other options that suit them better
  • design and make decisions about their ILO, with the people who support them.

At the end of Stage 1 Exploration and Design, the NDIA expects participants and providers to have:

  • reached a decision point about the preferred home and living arrangement and the package of supports 
  • sought the involvement of the provider who will implement the ILO to assist in the completion of the Service Proposal Form  
  • developed an ILO Service Proposal that describes the participant’s needs and preferences, primary and supplementary supports and cost estimate for their ILO.

ILO Stage 2 – Supports

Providers (and other parties) will work with participants to :

  • find housemates, co-residents or hosts (if applicable) 
  • assist where possible to find the right home (noting that the NDIA does not pay for housing) 
  • build and organise the support package (including the recruitment, payment and education of support workers and others providing support to the participant as part of the ILO support package)  
  • prepare and transition the participant to their new living arrangement, working in partnership with their friends, families and other close supports 
  • ensure that the participant achieves their home and living goals 
  • undertake dispute resolution and problem solving 
  • ensure the safety of the participants and others in the living arrangement and ensure compliance with NDIS Practice Standard (if registered) and Code of Conduct Ongoing monitoring
  • perform administration tasks
  • review and redesign the living arrangement in response to changes in the participant’s life or capacity.

 In addition, ILO providers play a vital role in ensuring the NDIS can:

  • increase a participant’s independence and social and economic participation    
  • create a diverse and competitive market by stimulating growth in contemporary and innovative home and living support models.

The approach to ILOs under the NDIS has been developed with reference to principles and established ways of working in Western Australia documented by WA’s Individualised Services (WAis). For further information of the principles please refer to My Life, Your Life, Our Life.  A Guide for Flat-mates, Homesharers & Co-Residents (WAis) .

This page current as of
26 April 2021
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