Achieving positive participant outcomes

An ILO can lead to many positive outcomes for people with disability, their families and carers. 

As an ILO provider you will be supporting a participant to achieve a:

  • sustainable home, irrespective of who owns or leases the dwelling
  • sense of belonging as they become a valued member of a household 
  • role and purpose by having the opportunity to contribute to relationships, the home and to a shared life and experiences
  • say in the direction of their life by supporting a participant to express their own ideas and preferences for their home environment, and how they live day-to-day
  • connection with others by developing and maintaining personal relationships
  • sense of reciprocity by having an equal stake in the partnerships they build
  • safe and supportive lifestyle by having the opportunities afforded to all people and the risks associated with this, with the safety of being supported by a provider.

ILO provider attributes 

While many factors will contribute to the success of an ILO, providers should demonstrate the following attributes:

  • A focus on people and actively taking time to understand participants’ experiences and perspectives, especially in understanding their needs, goals and visions.
  • A culture and practice that starts with the individual and their goals, working with them to design supports around their goals.
  • They prioritise outcomes over process and are willing to work flexibly with participants to identify supports aligned with the participant’s vision, rather than offering an existing service that might not be right for them.
  • Are willing to develop a range of options, are willing to try something new and explore possibilities that enable people to have more say and control over their support. 
  • Are willing and able to facilitate the development of natural, ongoing relationships with the participant that often extend beyond the usual formal kinds of support. 
  • Are an active and supportive partner in problem-solving. 
  • They support partnership and arrangements that go beyond a typical paid support worker relationship. 
  • Are willing to operate more flexibly than is typical for many traditional support arrangements. 
  • Are ready to work in genuine partnership with individuals, developing a relationship based on mutual respect, shared understanding and honest communication. 
  • Are willing to support clients who have made a choice that may involve positive risk taking. 
  • Are willing to safeguard all parties respectfully and in partnership with the participant.

The information was prepared with reference to publications created by WA’s Individualised Services (WAis), the Summer Foundation and Victorian Advocacy League for Individuals with Disability (VALID).

This page current as of
26 April 2021
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