Discussing ILO with your LAC or planner

It is never too early to start thinking about where and how you want to live in the future. If you or your family think you might want to change how you live, this is a good time to talk to the NDIA about your home and living goals and include these in your NDIS plan.

You can talk to your LAC or planner about exploring your home and living options. If you have a goal to explore home and living options, we’ll start by getting some information from you. We’ll ask you to complete the Home and Living Supports Request form.

Your LAC or planner will work with you to figure out if ILO is right for you and how much support you need to explore and design your ILO package before it is approved in your plan. All of the supports in your NDIS plan must be considered reasonable and necessary.

Funding for the ILO Exploration and Design stage can be self-managed, Agency or plan managed.  

Your support coordinator

If you have a support coordinator funded in your plan, they might help you with Stage 1. Your support coordinator should have:

  • experience with person-centred design
  • experience in understanding how engage effectively both primary and supplementary supports that make up the ILO 
  • ability to facilitate access to, and coordination of, community resources, services and other government service systems.  

You might get you support coordinator to do all of the explore and design stage, or your support coordinator and you might also work with an ILO provider. It’s a good idea to include the provider of Stage 2 in your Explore and Design stage. This work would be funded using the flexible portion of your core budget.

An ILO provider 

ILO providers play a critical role in helping you set up your ILO supports. 

When you are looking for a provider, you should think about if they: 

  • understand your needs
  • listen to you 
  • explain things clearly to you
  • help you to think about what home and support options might suit you
  • are a good problem solver
  • negotiate well with others on your behalf
  • are someone you can work with
  • are flexible and willing to try something new or explore possibilities for your home and life 
  • are able to identify supports suited to you rather than offering or suggesting an existing service that might not be right
  • are able to support you to help you decide and find who you want to live with. 

There is no requirement for you to use the same provider to deliver both Stage 1 and 2 of your ILO. If you want, you might choose to do Stage 1 without a provider, however, but we strongly encourage that the provider of Stage 2 is involved in the preparation of the Service Proposal Form

Who can help explore and design an ILO (Stage 1)?

Who can give me advice? 

You can get help from:

  • your family or friends
  • people who have already done something similar
  • a support coordinator or provider that have experience in delivering ILOs 
  • a capacity building or advocacy organisation.

How does ILO Supports (Stage 2) work?

The ILO Supports stage will ensure your ILO package is implemented, managed, monitored and adjusted to support you to work toward your home and living goals. 

The role of the ILO Supports providers

Providers of ILO Supports will: 

  • engage in the Exploration and Design stage and contribute in writing your ILO Service Proposal
  • build and organise the ILO Supports package, including detailing the roles and responsibilities of the primary, supplementary, formal and informal supports, which should be written in agreements that you are happy with
  • implement the ILO package, including facilitating and managing the primary and supplementary support arrangements
  • when needed, undertake home assessments to ensure you have a safe and welcoming environment
  • monitor and adjust the ILO package and arrangements. Monitoring may include: face to face visits, phone calls, virtual check-ins and informal supports dropping in and will generally depend on how you would like this happen. The details of monitoring arrangements need to be recorded in the ILO Service Proposal.

The ongoing success of the ILO is based on agreements between the you, the provider and your host or housemate. They set out roles, responsibilities and expectations of everyone. Agreements should be co-authored by you, your provider and host or housemate based on individual circumstances. 

Primary supports 

Primary supports are delivered by the people you live with. They help with the supports you need every day in your home. 

There are two types of arrangements:

  • Host – you live full time in the home of a person or family (host) who is not related to you.
  • Housemates – you live full time in your own home, or a shared rental premises, with other people who are not related to you. 

The level of support provided by host(s) or housemate(s) will be determined through a combination of the consideration of your circumstances, your choices and home and living goals and the NDIA’s assessment of reasonable and necessary.

These help at home supports may include things like:

  • personal care, if that’s what you want 
  • cooking
  • cleaning
  • emotional support
  • helping you get ready for work
  • making sure you are safe at home.

Supplementary supports 

Whether you are supported by a host or housemate, supplementary support arrangements should be planned to help the primary supports. Supplementary supports can be paid or unpaid. Examples of supplementary supports include:

  • a second host to share your support needs 
  • on-call arrangements 
  • support of a mentor 
  • volunteers 
  • a good neighbour 
  • paid “drop-in” support 
  • structured supports from family or friends

Sometimes your supports will need to attend to other commitments such as planned holidays, travel for work or medical appointments that take them away from the home. In these situations, you might talk to your ILO provider about building formal support options into the ILO package, such as respite care or having support workers stay in the home either ad hoc or on a regular basis provided these relationships are well established before implementation.


Monitoring means your provider checks in to make sure ILO is working well for you. Sometimes you might like to make a small change, or things might not be working out as well as you thought they would. 

Monitoring and making necessary adjustments to the ILO package requires providers to:

  • maintain regular contact with you, primary, supplementary and other relevant supports and provide guidance and support along the way 
  • support decision making and problem solving throughout the arrangement, including conflict resolution
  • review and redesign the living arrangement in response to changes in your life or capacity, including finding alternative living and support arrangements if an arrangement ends
  • ensure your ongoing monitoring and safeguarding and others in the living arrangement and ensure compliance with NDIS Practice Standards (if registered) and Code of Conduct.
This page current as of
1 April 2022
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