Discussing ILO with your LAC or Planner

It is never too early to start thinking about where and how you want to live in the future. If you or your family think you might want to change how you live, this is a good time to talk to us about your home and living goals and include these in your NDIS plan. 

You can talk to your LAC or planner about exploring your home and living options. If you have a goal to explore home and living options, we’ll start by getting some information from you. We’ll ask you to complete the Home and Living Supports Request form.

Your LAC or planner will work with you to work out if ILO is right for you and how much support you need to explore and design your ILO package before it is approved in your plan. All of the supports in your NDIS plan must be considered reasonable and necessary.

Funding for the ILO Exploration and Design stage can be self-managed, Agency or plan managed. 

Who can help explore and design an ILO (Stage 1)?

You can get help from a variety of sources to help you start thinking about ILO, including:

  • a family member, friend or advocate 
  • peers who have already done something similar
  • a Support Coordinator or a service provider that has experience in delivering ILOs 
  • a capacity building or advocacy organisation. 

When you are working out who you ask for help, you might like to consider:

  • Do they understand your needs?
  • Do they listen to you? 
  • Will they explain things clearly to you?
  • Will they help you to think about what home and support options might suit you?
  • Are they a good problem solver?
  • Can they negotiate well with others on your behalf?
  • Are they someone you can work with?
  • Are they flexible and willing to try something new or explore possibilities for your home and life? 
  • Are they able to identify supports suited to you rather than offering or suggesting an existing service that might not be right?
  • Are they able to support you to decide and find who you live with? 

At the end of the Exploration and Design stage, you and whoever is helping design your ILO will complete a Service Proposal .

Your Service Proposal tells us how you want to live and who you want to support you. It indicates how much your ILO supports will cost.

Who can help implement and manage ILO Supports (Stage 2)?

In most circumstances this will be undertaken by a registered provider with relevant experience. Many of the questions in the section above are also relevant when selecting a provider to work with.   

It is also an option for a participant or Nominee to manage and oversee the ILO themselves:

  • with the assistance of a Plan Manager to make payments to unregistered providers
  • through self management 

These options are not likely to be suitable for Host arrangements where there is an important role for an independent registered provider to oversee and monitor that arrangement. 

The provider that you work with for the Exploration and Design stage does not need to be the same provider you work with to deliver the ILO Supports. However whichever provider you choose to deliver your ILO Supports should be involved during the first stage to make sure that they are confident they can deliver it. 

Host Living Arrangements 

Host Living Arrangements are one example of an ILO arrangement. A Host living arrangement is a contemporary support arrangement where an adult participant lives in the home of a non-related person or family (Host) that the participant has chosen.

The Host provides disability related support, household assistance, emotional support and a family environment for an agreed level of reimbursement or payment from the participant which is funded through their NDIS plan. 

Download the Host handbook to learn more:

Housemates and mentors 

Another kind of ILO arrangement is where an individual lives in their home full time with a housemate they have chosen who provides care, help and companionship. 

Housemates may receive a benefit that is paid through the ILO supports such as receiving a rent reduction. The type and amount of this benefit will depend on the support they provide.

Another example of an ILO arrangement where the participant is living in their home is where the participant has a small team of mentors who the participant has chosen, who are exclusively dedicated to the participant, and who spend extended periods of time providing direct and indirect support. Mentors are generally paid a salary rather than an hourly rate.

Whether a participant is supported by a housemate or mentors, there will be supplementary supports to sustain the primary support arrangement. Supplementary support can take a variety of forms. 

Read the ILO participant scenarios for examples of established ILOs:

This page current as of
28 April 2021
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