How can I be sure that an ILO will be safe, secure and stable for me?

Your ILO arrangement should allow you to try new things, and make your own decisions safely, with the support of the people around you. These strategies are very important to enable you to have more independence, while maintaining your safety.

Your ILO supports must be delivered in line with the NDIS Act and relevant NDIS Quality and Safeguards Commission requirements including the NDIS Code of Conduct .


Agreements are an important part of ILO. They set out roles, responsibilities and expectations of each person in the living situation. The provider will develop agreements between you and them and between you and your host or housemate. The provider will also have an agreement with your host or housemate. The agreements should be explained to you in a way that is easy for you to understand. 

Suitability of premises

Providers have a responsibility to make sure that the home is safe for you to live in. 

Health and wellbeing

Providers must have processes and procedures that ensure that ILO living arrangements maintain an environment that upholds your health, wellbeing and safety. 

Training and development

Providers must ensure that their staff and hosts or housemates have the necessary information and training needed for their roles.

Support in times of difficulty

Providers must have clear guidance for you, your families and host or housemates about what to do if something goes wrong. 


Providers must have clear complaints processes. 

Support outside the host arrangement

Having other informal support, like friends and family to visit and check on you, is important to actively check on the quality and safeguarding of the ILO arrangements. 

This page current as of
1 April 2022
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