Participant Portal User Guide

What is myplace?

The NDIS participant portal is called myplace. It is a secure website for participants or their nominee to view their NDIS plan, request payments and manage services with providers.

What can I do on the portal, myplace?

We've been making improvements to the participant portal to make it easier to use. Participants can now:

  • view and update contact details
  • view their NDIS Plan, including information about funded supports
  • view and manage their current plan budget, including to request payment for self-managed supports
  • search and locate registered service providers
  • create and manage service bookings with registered service providers
  • securely view NDIS messages
  • manage their consent to share parts of their plan with service providers
  • upload required documents
  • Immediately cancel a service booking
  • choose to receive an SMS to advise that a change has been made to a service booking by a provider
  • delete a service booking that does not have a payment or claim or has not yet been accepted by a provider.

How do I access myplace?

To access myplace, you need to be a NDIS participant, nominee or a child representative.

You will be provided with a unique activation code for the first time you access myplace.

Once you have an activation code, you can access myplace through the NDIS website or myGov.

Myplace is a secure portal on the myGov website, so you will also require a myGov account to sign in. Visit myGov (external) to find out how to create your myGov account (external).

Where can I get help?

If self-managed participants need support using the portal there are resources available below or you can call 1800 800 110 (Monday to Friday 8.00am – 8.00pm local time).

The myplace Step by Step Guide includes directions on using myplace.

Resources:

If you need assistance with logging into myGov please call the myGov helpline on 132 307 and select option 1 (Operating Hours 7am – 10pm Monday to Friday and 10am – 5pm Saturdays and Sundays AEST) or you can go to the help section on the myGov website (external).

myplace hints and tips

Internet Browser

Internet Explorer, Microsoft Edge, Chrome, Safari and Firefox are the most compatible with the myplace portals. Download these browsers so you can use all the functionality of myplace.

Understanding a Service Agreement and Service Bookings

A Service Agreement is an agreement between a participant and a provider (usually written), it sets out the expectations for what types of services will be delivered. They do not appear in the myplace portal.

Service Bookings are used to reserve plan budget for products or services to be delivered by a provider, and are required so a provider can request payment in the myplace portal. Service Bookings are like a request for a service.

Plan information

Participants should check their plan and Service Booking information and contact their local NDIS office if information looks incorrect. The Agency will then update the information on your behalf.

Providers claiming against self-managed participants

Only self-managed participants can submit their own Payment Requests in myplace.

If a provider has taken on a participant that was previously self-managed, the participant will need to approve this in the portal before a provider can submit a Payment Request on their behalf.

myplace updates

Service Bookings

A program of improvements to make the National Disability Insurance Scheme (NDIS) online systems easier to use and more effective for participants and providers is underway.

These changes are part of the NDIA’s commitment to improving the experience for Participants and Providers with the NDIS.

From 10 September 2018, participants and providers will be able to edit all participant and/or provider initiated service bookings.

As per current practice, NDIA initiated service bookings cannot be edited.

Please call 1800 800 110 for assistance with NDIA initiated service bookings.

Guidance for these systems will be regularly updated to support both participants and providers.