Testing new ways to provide feedback

Posted on 13 October 2017

We are testing a new way to collect feedback from participants to help the NDIA improve our services and develop quality plans that lead to a better life.

People in areas of Box Hill and Boronia in Victoria, Charlestown in New South Wales and Mt Gambier in South Australia will be offered the opportunity to participate in a survey over four weeks beginning on 16 October 2017.  A small number of people who request access to the NDIS through the National Access Team will also be offered the opportunity to participate.

The survey we are testing will allow participants to log into a web-based platform and provide feedback at each step of their journey with the NDIS, this includes the access, planning and plan review processes.

Participation in the survey is voluntary and each participant’s responses will remain private and confidential.

The purpose of the survey is to find out:

  • if new technology increases the response rate from participants
  • if asking different questions at each stage of the participant pathway provides better and more useful feedback for the NDIA to improve our services

If you are in an area participating in the survey you will be provided with more information by your local NDIS representative.

At the end of the survey period we will work out how successful the web-based approach has been and decide whether we should roll out the approach more broadly.