Q and A - 14 July 2017

Posted on 14 July 2017

I found out by chance on the weekend that NDIS prices are rising slightly as of 1 July. Does this mean that our plans will be increased accordingly? As I have to pay my providers the slight increase, I don't want to run out of total funds before the end of my plan.  

In line with the provider price increase, your plan will be adjusted automatically to match the new prices.

This is something that happens every year, just like the inflation increase in many other areas of our life. The adjustment to your plan will be made in the coming weeks, and as it came into effect from 1 July 2017, your updated budget will be backdated from 1 July 2017.

Providers may or may not change their prices as a result of the NDIS price adjustment. Any change to your services and the price you pay for them should be a discussion between you and your provider.

For providers making claims during this transition, they will need to be aware of the change. This means that:

  • pre-30 June service dates are paid at the pre-30 June prices; and
  • post-30 June service dates apply to the new 1 July prices.

If you have any questions, give the NDIA a call on 1800 800 110 or you can read more about the provider price increase on our news page.

We are self-managed for my sons plan is it compulsory to tell his OT or speech therapist that we are funded through NDIS?

No, it is not compulsory to tell your provider if you are funded through the NDIS. However, it would be a good idea to share your son’s plan goals with professionals who are working with him in order for NDIA to measure his outcomes when it comes around to plan review.

Is it okay for a planner to push to observe your child in the preschool setting?

It is always your choice in how your Early Childhood Partner works with your child. The reason why we would want to see your child in their preschool setting is to ensure we get the most accurate understanding of your child’s needs. Observing a child in their natural setting is considered Early Childhood best practice.

The Early Childhood Partner needs to work with your family as a team to understand the developmental areas of concern for your child. From this, the Early Childhood Partner can develop strategies based on the philosophy of family-centred practice. This all assists the Early Childhood Partner to tailor the early childhood supports to meet your child’s specific needs.

In the end, it is up to you in how you feel comfortable with your Early Childhood Partner works with you and your family. Find out more about the Early Childhood Approach

Do planners need to have disability experience?

The National Disability Insurance Agency and our Partners in the Community are striving to achieve a diverse workforce that is reflective of the communities we serve.

Approximately 15 per cent of our employees identify as having a disability. This is the highest proportion of employees with disability in the Australian Public Service (APS) sector.

We are in a unique position for a Commonwealth government agency of having a mix of Commonwealth and former state government employees, private sector and Not for Profit staff who have chosen to work for the NDIA, bringing a wealth of experience and knowledge with them to deliver the Scheme

Our employees have skills and knowledge from the allied health, mental health and disability support sectors.

We conduct ongoing training for planners and partners in relation to areas of particular expertise, such as early childhood early intervention, to ensure nationally consistent standards

Questions from providers

A provider registration question: I received my certificate of approval from NDIS but I still have some supports listed as ‘Pending state approval’. What does this mean?

If you receive a certificate that shows some of your supports as ‘pending state approval’, it is because you have applied for a specialist disability support that requires to meet the quality and safeguard standards as set out in your state/territory.

The NDIA requires evidence that you have met your state/territory quality and safeguard requirements before you can be registered. Further information is available in Module 4 of the Provider Toolkit, which is available on the NDIS website.

I am a provider, what do I do if I need to change my Primary Contact in myplace portal?

The first person to login to the myplace portal when it was launched, is automatically identified as the Primary Contact.

This person can update the Primary Contact details in the myplace portal. The Primary Contact is responsible for granting other people within their organisation access, updating details and making Payment Requests.

Please refer to Module 11 of the Provider Toolkit for instructions on how to do this.