From 10 May 2022 the NDIA and its Partners in the Community will be visiting rural and regional Victoria locations on board the Services Australia Mobile Service Centres.

There are some important changes to our normal operating hours this festive season.

Our Geelong offices were temporarily closed after there was a reported close contact of a positive case of COVID-19 at the site.

In response to COVID-19 restrictions, there are a number of offices across the country temporarily closed. You can call us on 1800 800 110 if you need to book an appointment, talk to a planner, make changes to your plan or get help accessing services due to COVID-19. We're also providing services via email at [email protected] and webchat.

The Victorian and Commonwealth Governments have announced a $15 million Worker Mobility Reduction Payment initiative. The initiative will enable registered NDIS providers to reduce the movement of support workers between residential disability facilities where possible, to help prevent the spread of coronavirus.

The Agency and NDIS Quality and Safeguard Commission (NDIS Commission) have jointly released an open letter to all Victorian participants, their families and carers.