All claims and payments will continue to be processed through the current myplace provider portal.
In Tasmania, we are testing features and tools of our new provider portal, called the my NDIS provider portal.
These include:
- a new Request for Service function for support coordinators and psychosocial recovery coaches
- the ability for registered providers, plan managers, support coordinators and psychosocial recovery coaches to view sections of a participant’s plan with participant consent
- a reports submission feature for support coordinators and psychosocial recovery coaches as required by the Request for Service process.
How providers can access features and tools of the new provider portal
All existing providers who access the myplace provider portal will be able to access the my NDIS provider portal.
Only those providers who have a participant in PACE, the new computer system, will be able to see information in the new my NDIS provider portal.
Log into the my NDIS provider portal
To use the features of the new portal and tools, Tasmanian registered providers with access to the current portal will automatically have access to the new provider portal using their PRODA account.
All claims and payments will continue to be processed through the current myplace provider portal.
Tasmanian registered providers are encouraged to familiarise themselves with the new my NDIS provider portal.
Participant information will only begin to be populated in the my NDIS provider portal once a participant has been moved to the new computer system.
Learn to use the my NDIS provider portal with the provider learning environment
We have built an online provider learning environment to help providers learn how to use the new my NDIS provider portal.
The provider learning environment uses walk-through tutorials and an easy to follow, step-by-step approach to help providers learn the new system and processes.
This will help providers by:
- Giving you early awareness of the new my NDIS provider portal.
- Giving you the ability to walk through the new portal.
- Assisting you to understand the new portal and how it operates.
The provider learning environment is available for all types of providers, including allied health and therapy providers, support coordinators (registered and unregistered), plan managers, sole traders, and providers with or without a case management system.
Providers can log in to the provider learning environment via the myplace provider portal .
Providers will need to have a PRODA (Provider Digital Access) account to access the new my NDIS provider portal. Here is a step-by-step guide on how to create a PRODA account.
Please be aware that the provider learning environment is not compatible with all screen readers.
How to videos: my NDIS provider portal
You can watch the below videos to learn more about the my NDIS provider portal, how to log in, general service provider view, how to make a bulk payment request, how to view a participant’s plan & budget information, Request for Service demonstration, and support coordinator/psychosocial recovery coach view.