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To help deliver our new computer system, we’ve built a new participant portal called the my NDIS participant portal and have updated the my NDIS app.
my NDIS portal
The new my NDIS participant portal is for NDIS plans built for Tasmanian participants in our new computer system.
The new my NDIS participant portal is more accessible and user-friendly way to:
- view your budget
- see your plan information and personal details
- make and manage claims (for self-managed plans)
- see all claims against your budget
- see messages and correspondence from NDIA.
Before you use the new my NDIS participant portal for the first time, you need to register.
You will need these details:
- Your own NDIS number
- Date of birth
- The mobile phone number or email address linked to your NDIS account.
Nominees and representatives accessing a participant’s plan in the portal should use their own NDIS number.
Participants in other parts of Australia should continue to use the myplace participant portal on the homepage or the participant app.
You can watch the below videos to learn more about the my NDIS participant portal, how to register, how to log on and how to reset your password.
my NDIS app
The my NDIS app can now be used by Tasmanian participants with a NDIS plan created in our new computer system. If you have a plan in the new computer system, you will notice a new design and more accessibility features.
Existing participants and app users
If you are an existing participant in Tasmania, you can continue to use the current my NDIS app version.
You do not need to download a new version of the app or re-register for the app. Your new plan will be available in the app as soon as it is approved.
The app will ask you to accept our updated Terms and Conditions and Privacy notice.
It’s a good idea to make sure you always have the latest version of the my NDIS app on your mobile phone.
You can check for updates in the Google Play Store and Apple App Store .
New participants using the app for the first time
New participants using the my NDIS app for the first time will need to download the my NDIS app.
The new my NDIS app can be downloaded from the Google Play Store and Apple App Store for free.
When you sign into the my NDIS app for the first time, we will send you a code via SMS to confirm your information. This will be sent to the mobile phone number we have recorded for you.
Once you have entered the code, you will be asked to set up a PIN which you will use to sign into the app.
After signing into the app for the first time, you can set your app preferences including setting up FACE ID and Fingerprint and change your accessibility features to suit your needs.
Learn more about the my NDIS app.
For Tasmanian participants not involved in the NDIS test
Participants in Tasmania not involved in the test should continue to use the current myplace portal and the existing my NDIS app until their plan is reassessed or varied.
After you have a new NDIS plan created in our new computer system, it will be available in the app. You can also use the new my NDIS portal
For participants in other parts of Australia
Participants in other parts of Australia will continue to use the current myplace portal and/or my NDIS app.
The existing my NDIS app is still available for participants in other parts of Australia, or participants in Tasmania not involved in the test.