New participant portal and app

my NDIS portal

Access the my NDIS portal.

The new my NDIS participant portal is for NDIS plans built for Tasmanian participants in our new computer system.

The new my NDIS participant portal is more accessible and user-friendly way to:

view your budget
see your plan information and personal details
make and manage claims (for self-managed plans)
see all claims against your budget
see messages and correspondence from NDIA.

Before you use the new my NDIS participant portal for the first time, you need to register.

You will need these details:

Your own NDIS number
Date of birth
The mobile phone number or email address linked to your NDIS account.

Nominees and representatives accessing a participant’s plan in the portal should use their own NDIS number.

Participants in other parts of Australia should continue to use the myplace participant portal on the homepage or the participant app.

You can watch the below videos to learn more about the my NDIS participant portal, how to register, how to log on and how to reset your password.

my NDIS app

The my NDIS app can now be used by Tasmanian participants with a NDIS plan created in our new computer system. If you have a plan in the new computer system, you will notice a new design and more accessibility features.

Existing participants and app users

If you are an existing participant in Tasmania, you can continue to use the current my NDIS app version.

You do not need to download a new version of the app or re-register for the app. Your new plan will be available in the app as soon as it is approved.

The app will ask you to accept our updated Terms and Conditions and Privacy notice.

It’s a good idea to make sure you always have the latest version of the my NDIS app on your mobile phone.

You can check for updates in the Google Play Store and Apple App Store .

New participants using the app for the first time

New participants using the my NDIS app for the first time will need to download the my NDIS app.

The new my NDIS app can be downloaded from the Google Play Store and Apple App Store for free.

When you sign into the my NDIS app for the first time, we will send you a code via SMS to confirm your information. This will be sent to the mobile phone number we have recorded for you.

Once you have entered the code, you will be asked to set up a PIN which you will use to sign into the app.

After signing into the app for the first time, you can set your app preferences including setting up FACE ID and Fingerprint and change your accessibility features to suit your needs.

Learn more about the my NDIS app.

For Tasmanian participants not involved in the NDIS test

Participants in Tasmania not involved in the test should continue to use the current myplace portal and the existing my NDIS app until their plan is reassessed or varied.

After you have a new NDIS plan created in our new computer system, it will be available in the app. You can also use the new my NDIS portal

For participants in other parts of Australia

Participants in other parts of Australia will continue to use the current myplace portal and/or my NDIS app.

The existing my NDIS app is still available for participants in other parts of Australia, or participants in Tasmania not involved in the test.

How-to videos: my NDIS portal

my NDIS portal privacy notice

This information is for NDIS participants involved in the test of new computer system and processes in Tasmania in late 2022 and early 2023.

The privacy notice explains how the NDIA will collect, use and disclose the information you provide. By registering for the my NDIS portal, you confirm you agree:

to share your personal information with the National Disability Insurance Agency for the purpose of delivering supports or services to you
you have read and understood our Privacy Notice.

Read the privacy notice.

my NDIS Portal Terms and Conditions

This information is for NDIS participants involved in the test of new computer system and processes in Tasmania in late 2022 and early 2023.

This explains the terms and conditions of using the my NDIS portal.

By using the my NDIS portal, you are considered to have accepted the terms set out in this document.

Read the Terms and Conditions.

Frequently asked questions

Signing into the my NDIS portal

Before accessing the portal for the first time, all users will need to register for the portal.

You can register for the new my NDIS participant portal when your plan is built in our new computer system.

You can register to use the new my NDIS portal on the NDIS website or by using this link: www.ndis.gov.au/myndisportal

To register you will need the following information:

Your own NDIS number. If you are a nominee or child representative you will need to use your NDIS number, not the participant’s number.
Your surname
Your date of birth

You will also need your email address or mobile phone number that is on your NDIS record. You will use this information to get a security code to complete your registration.

Once registered you can sign into the new my NDIS participant portal using either your NDIS number or email address and a password you have chosen.

Once registered you can login to the my NDIS participant portal using the following information:

Your username which can be your own NDIS number or your recorded email address
Your unique password which must be:
- At least 7 characters in length
- Include at least one letter and one number.
- Special characters can also be used but are not essential

If your email address is recorded against more than one NDIS account, for example, a child and their child representative, you will be prompted to also include your date of birth, so the right account is accessed.

You can find your NDIS number in the myplace portal under my contact details in ‘About Me’.

Alternatively, you can call our National Contact Centre on 1800 800 110 to request your NDIS number.

You have 5 attempts to sign into your profile. After 5 attempts you will be locked out for an hour before you can try again.

If you are a child representative or nominee, you will need to use your own NDIS number and personal details.

Please make sure you are logged in using your own NDIS number. If you are a nominee or child representative you will need to use your NDIS number, not the participant’s number.

Yes, the my NDIS portal is responsive and will work on your tablet or mobile phone. We suggest you use your desktop computer.

No, you can register to use the new my NDIS portal on the NDIS website or by using this link: www.ndis.gov.au/myndisportal

Once you have a new plan, you will only be able to view that plan information in the new my NDIS portal. You will not be able to see your old plan in the new my NDIS portal.

You can continue to access the myplace portal and your other myGov member services via your myGov account.

This is how you can see your previous plan and information including claims history, previous correspondence, and your list of uploaded documents.

You can continue to use the myplace portal to view your past NDIS plans including:

Viewing your payment request history for your past NDIS plans
Viewing your plan documents for your past plans
Viewing your documents list
Submitting a payment request for a support during a previous plan period within 90 days of plan expiry.
Your service bookings
Your previous correspondence/inbox and
Previous funding reports.

We are working to update the my NDIS app so you can see your new plan.

We’ll let you know when the my NDIS app is available to use with your new plan.

We will build and deliver more features in the my NDIS participant portal so you can complete all your activities in one portal.

This will happen over time, and we will keep portal users updated as new features become available.

Making claims

Once you have registered and signed into the my NDIS participant portal or my NDIS app, you will only be able to make a claim against your self-managed funds in your current plan.

To claim from a previous plan, you will need to log into the myplace portal via myGov.

You can claim from your self-managed budget in the my NDIS participant portal.

Yes. You can copy the ABN from a file or tax invoice on your computer and then paste the number into the ABN field in the my NDIS portal.

Yes.

No. After the claim is submitted, the payee name and ABN are saved in your payee list.

Next time you make a claim for the same payee, you can choose them from your payee list and their name and ABN will be included in the claim.

Yes, if the payee is not on your payee list, please create a new payee.

No, uploading a receipt or invoice is optional.

You can upload a maximum of 5 files per claim. They must be in doc, docx, xls, xlsx, csv, pdf, jpeg, jpg, jpe, gif, bmp, png, xml or txt format and be under 5MB each.

No. We will build and deliver more features to the my NDIS portal so you can complete all your necessary activities, including uploading a receipt after the claim has been submitted.

This will happen over time, and we will keep portal users informed as new features become available.

You will need to make the claim between the start and end dates of your current plan.

If your support was given over more than one day, select the option ‘Support ran over multiple days’ and enter the start and end dates for your support.

You can see the reason for the claim rejection by clicking the claim ID on the View Claims menu.

You can't delete a claim after submitting it. You can discard the claim before you submit it by selecting the ‘discard claim’ button at the top of the screen.

Yes, you can cancel a claim but only when it is either paid or pending payment.

When you save a favourite claim, the portal saves the payee's name, ABN (if available), description and support category.

Yes. All claims can be seen in the my NDIS portal and my NDIS app regardless of which system you used to submit the claim.

No, you won’t be able to see any claims about your previous plan. You can continue to access the myplace portal and your other myGov member services via your myGov account to see your previous plan and claims history.

Yes, the my NDIS participant portal and app will show all claims against your new plan.

Yes, designated and Participant-endorsed providers will be able to claim for the supports they deliver to you. Providers will only see information you agree to share with them.

You can contact your my NDIS contact to find out more information or get help using the my NDIS portal.

You can also contact NDIS on 1800 800 110 for general enquiries regarding the my NDIS portal.

Manage your account

A message on the landing screen will inform you when your sign-in details were last used, even if the sign-in was on a different device.

If you have any concerns, please contact the NDIS fraud reporting and scams hotline on 1800 650 717 or [email protected].

We can help you take steps to protect your NDIS records.

No. You can only make changes by calling the NDIS on 1800 800 110.

To give us feedback about the my NDIS portal, please use the ‘Give feedback’ in the portal.

In the my NDIS portal, go to ‘Give feedback’ at the bottom of the screen
Rate the portal out of 5 stars, and
Give us any feedback you have in the ‘Tell us what you think’ box.

To give feedback about the my NDIS app, please use the “Provide feedback” in the app.

In the my NDIS app, got to Account
Select “My account and settings”
Select “Settings”
Select “Provide feedback” to rate the app out of 5 stars and tell us what you think.

Your access to the myplace portal via myGov will not change. You can continue to upload documents in the myplace portal.

As we continue to improve the portal, you will be able to upload documents using the my NDIS portal.

No. You will receive new messages and letters about your new plan in the new my NDIS participant portal. Your past correspondence will be available in your myGov inbox.

Viewing your plan and budget

You can see your budget in the my NDIS participant portal.

Sign into the my NDIS participant portal, and from the Home page select “Budget” from the main menu at the top of the screen.

You can continue to see your previous plan and related information using the myplace portal. Your access to the myplace portal via myGov will not change.

You can see all claims against your current NDIS plan in the my NDIS participant portal.

Use the search and filter option to view claims in different budget support categories, for different time periods, providers and claim amounts.

You can continue to see your previous claims history against your old plans on the myplace portal. Your access to the myplace portal via myGov will not change.

Yes. If you make a claim from the my NDIS portal, the balance shown in the portal will update as soon at the claim has been made.

No. You can only see your current plan in the my NDIS portal.

To get information about your previous plan, please use the myplace portal or contact the NDIS on 1800 800 110.

NDIS 1800 800 110

On this page:

The new my NDIS portal

How to Register

How to sign in

How to reset your password