Information, Linkages and Capacity Building Commissioning Framework (A draft for your thoughts ) - Easy English

What’s in this document?

How to use this document

This information is written in an easy to read way. We use pictures to explain some ideas.

This document has been written by the National Disability Insurance Agency (NDIA). The NDIA is the Agency responsible for managing the NDIS.

When you see the word ‘we’, it means NDIA.

Some words are written in bold.

This Easy Read document is a summary of another document.

You can find the other document on our website at

You can ask for help to read this document. A friend, family member or support person may be able to help you.

Understanding ILC

Have you heard of the National Disability Insurance Scheme?

This is a new way of providing support to people with disability in Australia.

We usually call it the NDIS.

The NDIS does 2 important jobs:

1. It helps people who need a lot of support.

Some people with disability need help with everyday things like shopping, cooking, cleaning and getting from place to place.

The NDIS will help these people by giving them an individual plan.

The plan shows what support they will get and how it will be paid for.

2. It provides information and links people to the community

An important part of the NDIS will be making sure that people with disability are connected and included in the community, and that they can reach their goals.

This part of the NDIS is called Information, Linkages and Capacity Building, or ILC for short.

This document is all about ILC.

There is another document called the ILC Policy Framework. The ILC Policy Framework is the main plan for ILC.

The NDIA has to turn the ILC Policy Framework into action.

We are doing this through something called a Commissioning Framework.

This document is the Easy Read version of the ILC Commissioning Framework.

It explains how we will put the plan into action.

This document is just a draft at the moment.

In 2016, we will talk to more people about the ideas we’ve included in this document.

You can have a say then if you want to.

How will ILC work?


ILC will:

give people information,

connect people to the community,

help people get good skills and be more independent,

make sure that more people with disability are included in our community,

work with Local Area Coordinators – people who help link people with disability to services and supports in their community.


ILC will fund activities through grants.

A grant is when the government gives an organisation some money for them to do important work to help others.

Organisations will need to apply for grants.


This may be quite different to the way that some organisations get money now.

$132 million

We will have about $132 million in our budget to pay for the grants by 2019/2020.

We expect that lots of people and organisations will apply for grants.

Not all of them will be successful.

We will have to choose those projects and programs we think will make the most difference to people’s lives.

But it’s important to know that ILC is not the only place organisations can get grants for their work.

The government provides other grants, projects and programs to help people with disability.

We will make sure ILC works well with these other project and programs.

Who is ILC for?


ILC will:

link people with disability to services and support – including mainstream services, like health, education and transport

link families and carers with services and support that will benefit the person they are caring for

make our community more inclusive.

A lot of people with disability will be able to use ILC – not just those people who have an individual NDIS plan.

This means that, even if you don’t have an individual NDIS plan, you may still be able to use ILC.

Meet Brianna

Brianna has a disability that comes and goes. It’s not permanent.

She does not have an individual NDIS plan.

But she can use ILC.

Under ILC, people with disability will have more information and help to get involved in the community.

Some of the help will come from community places like:

  • shops
  • workplaces
  • clubs

However, ILC won’t pay for mainstream services to include more people with disability.

Mainstream services should include people with disability anyway.

What will ILC be like?

ILC will have lots of different people available to help you.

Local Area Coordinators will be one group of people who will connect people with disability to services and supports.

We call these people LACs for short.

LACs will help people with an individual NDIS plan as well as people who don’t have a plan.


Let’s take a look at an example of the kind of things LACs will do.

This story explains how Brianna worked with her LAC to become more included in her community.

Brianna works with her LAC

Brianna lives to sing and she loves making friends.

Her LAC helped her find a choir in her area. This choir was at a local church. The church didn't receive any ILC funding to include Brianna. They just included her and made her feel welcome.

Brianna's LAC also helped her take part in a program for people who have the same type of disability.

Brianna enjoyed meeting people with the same disability and sharing stories and experiences.

This is called peer-to-peer support. Brianna's program was run by an organisation run by people with disability. ILC provided a grant for this program.


We know that LACs won’t be able to help everyone all of the time.

For example, the LAC might not have the skills or experience to advise someone about their type of disability.

And they might not be able to provide advice about services outside their local area.

So, ILC will offer grants for programs or supports that cover the support that LACs can’t provide.


This might include:

  • the management of specific disabilities
  • groups of people with disability who have things in common – perhaps they all share the same kind of disability, or they all come from the same cultural background
  • information that is the same for large groups of people, no matter where they live
  • people who live in the country and cannot travel to services that people in the city can get to
  • peer-to-peer support, like the program Brianna joined.

When will ILC start?


ILC hasn’t started yet.

It will start in different parts of Australia at different times.

The first place in Australia to start using ILC will be the ACT.

This will happen in 2017.

In 2016, we will start asking for applications for ILC projects and programs for the ACT. These projects and programs will start in the middle of 2017.

Other states and territories will come after ACT. We will give more information about that next year.

How will we make sure ILC is going well?


We want to make sure that ILC is doing a good job.

We want ILC to:

cover all areas in Australia, including cities and the country

cover all types of disabilities

have good ways to check if projects are working or not

improve the lives of people with disability.


We have 9 main ideas that will help us to measure whether ILC is doing a good job.

They are:

1. People have choice and control, and can aim for their goals.

2. Everyone can take part in our community.

3. Families, friends and supporters of people with disability can get the support they need.

4. Disability services are affordable.

5. Support is good quality

6. People get the right support at the right time of their life.

7. People with disability – and their families and carers – have a say about what disability supports and systems are like.

8. The community knows and understands how to support people with disability.

9. Government plans match what people with disability want and need.

What will happen next?

In 2016, we will talk to more people about ILC.

We want to learn more about what people with disability, their families and carers, and their support organisations think about:

  • the things we want to achieve
  • the different ways of making sure ILC is working well
  • information organisations will need to get ready for these changes.

Early in 2016, we will put more information on our website about how people can share their ideas with us.

Later in 2016, we will publish the final version of this document. It will explain everything that we are going to do for ILC in the future.

Please check our website for more information. You can find us at

Word list


A sum of money for an organisation to run a program or project.

ILC Policy Framework

The main plan for ILC.

ILC Commissioning Framework

A document explaining how we will put the plan into action. This document is an Easy Read version of the draft ILC Commissioning Framework. The final ILC Commissioning Framework will be ready in 2016.

Individual NDIS plan

A plan that shows the goals of a person, what support they need to achieve those goals and how that support will be provided and paid for.

Local Area Coordinators

People who will help link people with disability to services and supports in their community.

Mainstream Services

Services that everyone in the community can use, such as health, education and transport. Mainstream services must be accessible for all Australians.

Contact us


1800 800 110


National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601


This Easy Read document was created by the Information Access Group using PhotoSymbols, stock photography and custom images. The images may not be reused. For any enquiries, please visit

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