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Western Australia - Questions and answers
I am a WA NDIS participant and I have received a letter that says I have to make an access request. I thought WA NDIS participants did not have to make an access request. Why have I received this letter?
The NDIA regrets any confusion caused by a letter that was sent incorrectly to WA NDIS participants. The letter incorrectly states that WA NDIS participants will have to make an access request.
No further letters will be sent until the issue is rectified. If you are a WA NDIS participant, you will be contacted by the NDIA to ask how you would like to have your transfer meeting, who you would like to attend the meeting and where to have the meeting.
Based on your preference, a plan transfer meeting will be arranged between you and a NDIA planner. Some people may like to have the transfer meeting with a family member, service provider or their Local Coordinator present. Individuals who have a WA NDIS plan and their providers can prepare for the transfer meeting by having information about the nature, duration and days when supports are provided available to share with the NDIA.
Transfer refers to the movement of people who currently have a WA NDIS plan to the nationally-delivered NDIS. There is expected to be up to around 8,700 people in the WA NDIS moving to the NDIS. The NDIA recognises that the transfer of WA NDIS participants into the NDIS brings unique challenges. No other state or territory has run concurrent trials of a state administered and a NDIA administered model.
Transition refers to people who are currently receiving specialist disability support from the WA and Commonwealth Governments as well as new participants entering the NDIS as it is made available geographically.
The NDIA and WA Government are committed to ensuring the transfer and transition of individuals to the nationally-delivered NDIS is managed carefully and supports participants, families and carers, and providers.
People who do not have a WA NDIS plan and receive specialist disability services from the WA Government or other Commonwealth programs will transition into the NDIS at different times between July 2018 and July 2020, depending on where they live and the type of support they are receiving. People who are 65 years or older when their area transitions into the NDIS will not be eligible to access the NDIS. To ensure people who are over 65 are not disadvantaged, they will continue to receive their current supports and services under the continuity of support arrangements between the Commonwealth and WA Governments.
The NDIA’s National Access Team will contact people via phone or letter as their area gets closer to start transitioning to the NDIS. Some people will be contacted before an area starts to transition while others will be contacted during the transition. Existing Commonwealth and State supports will continue until people transition to the NDIS.
A person who is supported by WA or Commonwealth specialist disability services must be under 65 years at the time they make access to the nationally-delivered NDIS. To make sure that people who are turning 65 years are not disadvantaged, the NDIA makes it a priority to contact 64 year olds via phone or letter to confirm their access prior to their area starting to transition to the NDIS.
People who have not previously received any specialist disability support from the Commonwealth or WA Governments can contact the NDIA to see if they meet the eligibility requirements up to six months before the NDIS becomes available in the areas they live. The NDIA can be contacted on 1800 800 110 or enquiries about accessing the NDIS can also be made at an NDIA office. Find detailed information about the accessing the NDIS here.
The NDIA is working to establish Early Childhood Partners in WA. It is anticipated Early Childhood Partners will be operational in WA in early 2019.
Until Early Childhood Partners are operational in WA, a team of NDIA planning staff located at NDIA offices in WA will assist children 0 -6 years with developmental delay and disability and their families to access appropriate services. The WA-based NDIA Early Childhood team will be trained in ECEI plan development and the Principles of Best Practice in Early Childhood Intervention which underpin the approach.
Where a child meets the developmental delay or disability access requirements for the Scheme, a 12 month plan will be developed tailored to the individual needs of the child and family.
All families and carers will be supported with information regarding local community and mainstream services.
A child’s State or Commonwealth disability supports will continue until they receive a NDIS plan.
To contact the NDIA about accessing ECEI services in WA the NDIS Midland Office can receive enquiries by phone on 08 9235 7200 or email email@example.com. Read more about the ECEI approach in Western Australia for information about the sorts of support available for children 0 - 6 years old.
Yes, the national NDIS is delivered in conjunction with Partners in the Community, this includes LAC partners as well as Early Childhood Early Intervention (ECEI) partners (read more about the approach to sourcing partners in WA, to commence from January 2019).
LACs focus on supporting communities and people with disability with Information Linkages and Capacity Building (ILC), and are the key contact for most Participants including undertaking their plan development, plan implementation and plan reviews.
ECEI partners deliver outcomes for children with developmental delay and disability aged 0 - 6 years old and their families through best-practice and family-centred approaches.Visit the Local Area Coordination page or the ECEI page for more information about the national approach.
There are no plans to move from the Midland office. People will be able to carry out their NDIS business at this site.
Other NDIA office locations will be established as the NDIS rolls out across WA and will be listed on the locations web page, this will include the offices of LAC and ECEI Partners.
The WA NDIS operates under State legislation which mirrors or effectively mirrors agreed provisions in the NDIA Act 2013. People who have been advised they are ineligible by WA NDIS, can ask for a review of that decision with the WA Government in the first instance.
People can exercise their right to appeal decisions made by the Government of WA or the NDIA.
From 1 July 2018, the National Disability Insurance Agency will assume responsibility for the delivery of the NDIS in WA. The NDIS will continue to roll out on a geographic basis and will be fully rolled out across Western Australia by 2020.
People already taking part in the WA NDIS will transfer to the nationally-delivered NDIS in a phased approach from April 2018. The transfer of people from the WA NDIS will conclude by December 2018.
Existing clients of other disability support services from the WA government are all scheduled to transition to the NDIS in the first three years of transition.
New participants will be able to apply to enter the nationally-delivered NDIS as the Scheme rolls out in their region.
Visit our NDIS geographic roll out in Western Australia page to find out where and when the NDIS will be available.
The nationally-delivered NDIS and the WA NDIS are identical in the ways that count most, including taking a life time approach to support, using the same eligibility criteria and guidelines for making decisions about supports in a participant’s plan.
The differences are minor and include format used for participant plans, different processes for participants to choose and engage with providers, some new terms used to describe supports in a participant’s plan and variations to the prices that providers can be funded to deliver supports.
Questions from WA NDIS clients
In January 2018, WA NDIS participants were sent a letter from the WA Government informing them that the NDIA will be rolling out the NDIS in WA and that their consent would be sought to transfer to the NDIS.
WA NDIS Local Coordinators (LCs) are progressively contacting WA NDIS participants to confirm they give consent to move into the national NDIS and to transfer their WA NDIS plan to the NDIA. The consent can be made in writing, over the telephone or face to face.
The NDIA is notified when people give consent to transfer to the nationally-delivered NDIS and their details such as name, date of birth, address and phone number are sent to the NDIA. The NDIA will then contact the person via phone to organise a time to discuss the transfer of their WA NDIS plan.
The transfer process involves information from WA NDIS plans being moved from WA’s systems to NDIA’s systems. It is important to make sure information about the participant and the supports and funding in their WA NDIS is accurately reflected in the NDIA system. The plan transfer meeting is an opportunity for a NDIA planner and the participant to discuss the transfer process.
We know that people coming into the nationally-delivered NDIS want flexibility to decide how, when and where their transfer meeting takes place. The NDIA contacts people who are transferring to ask how they would like to have the transfer meeting, who they would like to attend the meeting and where to have the meeting.
Based on a participant preference, a plan transfer meeting will be arranged with the participant and a NDIA planner. Some people may like to have the transfer meeting with a family member, service provider or their Local Coordinator present.
Individuals who have a WA NDIS plan and their providers can prepare for the transfer meeting by having information about the nature, duration and days when supports are provided available to share with the NDIA.
Plan reviews are a normal part of the NDIS. In most instances the review date will be around one year after the transfer date. Participants are advised at the plan transfer meeting that if they have a significant change in circumstances that affects the types or amount of support they need, a plan review can be requested at any time.
During the plan transfer meeting, the planner will discuss the participant’s current providers and, where there is no change, will make service bookings on behalf of the participant. This will ensure that existing providers are booked to continue to provide supports.
If a participant decides to change providers, the NDIA will not create a service booking at the time of plan transfer. The NDIA will notify via an email to the participant’s service provider contact person that the participant will no longer be receiving their services.
Providers must be registered with both NDIA and the state to provide supports and services to NDIS eligible participants.
Providers are encouraged to discuss the transfer with participants and monitor the My Place portal for service bookings. Participants and families are encouraged to talk to their providers about service bookings.
After the plan has been transferred, each participant will be contacted by the NDIA to ensure they have been able to connect to the supports and services in their plan. Participants who select new providers can be supported by the NDIA to make service bookings.
I am 65 years old and have a WA NDIS plan, will I transfer to the nationally-delivered NDIS?
People with disability, their families and carers will be provided with continuity of support that will ensure that the support they receive once the nationally-administered NDIS is introduced will enable them to achieve similar outcomes to the outcomes they were aiming to achieve prior to the introduction of the NDIS.
If you were under 65 years old when you became an existing WA NDIS participant, you will to transfer to the nationally-delivered NDIS to ensure continuity of disability supports and services.
If you do not meet NDIS access requirements, the NDIS can offer further support via Information, Linkages and Capacity Building (ILC) and the WA and Commonwealth Governments may provide you with the necessary supports you need dependent upon your personal circumstances.
When an assistive technology (AT) process is in progress (for example being prescribed, quoted, paid or delivered) within a WA NDIS plan, these processes will be completed and not interrupted by the person's plan transferring. The WA Government and NDIA are working together to develop the best way to manage AT transfers.
It is important to note that the pricing structures of the WA NDIS and NDIA are different. The NDIA Price Guide has different support categories but generally uses a price per hour of support as does WA NDIS. The NDIA Price Guide can be accessed here.
As each plan is transferred, the need for support coordination and support connection will be considered and included if deemed to be reasonable and necessary.
Those people with a WA NDIS plan who are eligible for mobility allowance will have this support converted to a reasonable and necessary transport funding amount within their NDIS plan at the time of transfer.
All people in the WA NDIS will receive a letter from the West Australian government asking them to give consent to transfer to the nationally-delivered NDIS. Giving consent means that people within the WA NDIS scheme can easily transfer their plan and continue to access the support they need.
People who transfer from the WA NDIS to the nationally-delivered NDIS will experience minimal change. Their WA NDIS plan will be transferred into the nationally-delivered NDIS either at the time of their plan review or earlier.
WA Local Coordinators will work with the NDIA to explain the transfer process and support people in the WA NDIS as they transfer to the nationally-delivered NDIS.
Current WA NDIS clients will transfer to the nationally-delivered NDIS in a phased approach from April 2018. The transfer of people from the WA NDIS will conclude by December 2018.
Information sessions will be available for participants in the WA NDIS. The details of these information sessions will be published on the events in WA page and they will be promoted in newspapers and on social media.
The Commonwealth and WA Governments have agreed that people with disability will not be disadvantaged by the transition to the nationally-delivered NDIS.
Under the WA NDIS, clients should be accessing supports consistent with supports available through the nationally-delivered NDIS.
The NDIA and WA Government will work together to ensure the transition of people with disability in WA to the national scheme occurs as smoothly and effectively as possible, with minimal service gaps or disruptions.
Questions from providers
An establishment fee for Personal Care/Community Access can be claimed by a provider on a participant’s first NDIS plan if a provider is delivering at least 20 hours of community access and/or personal care support per month. This includes first NDIS plans for participants that have previously had WA NDIS plans.
The NDIS Price Guide outlines what amount a provider may claim once-off depending on different circumstances. As NDIS plan budgets are designed to be flexible and to allow service innovation, an establishment fee may not be specified in the description of the core support budget. A provider must discuss with the participant their individual plan and what provision of supports would best assist them to achieve their goals.
Registered Providers should work with the participant to establish a written agreement, in the participant’s preferred form of communication, about the expected outcomes and the nature, quality and price of supports to be provided, and any agreed terms and conditions. Any claim made must have been discussed and agreed with the participant or an advocate, as appropriate.
Providers need to register with the NDIA to provide services or support to participants. Information about the registration process is in the Provider Toolkit
Providers that do not have a current contractual arrangement with the Department of Communities, Disability Services (formerly Disability Services Commission) to deliver services to people with disability must submit an application for registration to join the Disability Services Provider Panel (DSPP). To download the registration application package search the Tenders WA website (external) under tender number DSC0702016. Applicants are encouraged to first register on Tenders WA (external). This ensures applicants will receive notifications of any updated information during the application process. For more information about the DSSP process please send an email (external email link) .
The time to process provider registration varies.
If a provider is registered to provide supports through WA NDIS and wants to provide supports through the NDIA, you will need to provide evidence of your registration on the DSSP - also known as an Award Letter.
At present AT suppliers need to register with the NDIA.
The pricing structures of the WA NDIS and NDIA are different.
The NDIA Price Guide has different support categories but generally uses a price per hour of support as does WA NDIS. Quoting within NDIA only occurs for a limited number of services including AT.
The NDIS will make every effort to make the process of moving from one scheme to another as seamless as possible and keep participants, providers and potential NDIA providers informed.
The NDIA and WA Government are working together to ensure the provider registration process is streamlined. If you have any concerns, please send an email (external email link).
In-kind funding in terms of the transition to the NDIS means that a state government has decided that in place of contributing funds to the NDIS for certain areas of support, they will provide services instead and the amount of funding will be reconciled between the Commonwealth and the jurisdiction. A number of in-kind programs are part of the WA Bilateral Agreement for the Transition to the NDIS.
Particular qualification levels are required for differing levels of support including for specialist support coordination. Please refer to the Provider Registration Guide to Suitability (PDF).
Yes, Providers registered exclusively with the WA NDIS will need to register as a national NDIS provider. Visit our Provider Toolkit to learn more about registration process and working with the NDIA.
Providers currently registered with the NDIA do not need to do anything further.
In addition, information sessions for providers new to the NDIS will be held in early 2018. Information sessions will be published on our Events in WA page and promoted on our social media channels.