Overview of the NDIS Operational Guideline - Support and Assistance

5. Support and Assistance

The NDIA may provide support and assistance, including financial assistance, to people with disability, including prospective participants and participants, to support them in exercising choice and control in the pursuit of their goals.

5.1 General Supports

A general support refers to a service provided by the NDIA to a person, or in relation to a person, or an activity engaged in relation to a person, that is in the nature of a coordination, strategic or referral service or activity (section 13(2)).

The NDIA can provide general supports to all people with disability, including those who are not participants. General supports are administered by the NDIA through its Information Linkages and Capacity Building program (ILC).

5.1.1 Information, Linkages and Capacity Building (ILC)

ILC, formerly known as ‘Tier 2', will connect people with disability, children younger than 7 with developmental delay, their families and carers, including people who are not NDIS participants, with disability and mainstream supports in their communities.

ILC will help build a more inclusive society in which the social, economic and educational participation of people with disability is maximised.

ILC is made up of five streams:

ILC Stream What does it do? Example
Information, linkages and referrals Connects people with disability, their families and carers with appropriate disability, community and mainstream supports. Providing a fact sheet or face to face information on supports available in the community.
Capacity building for mainstream services Ensures people with disability are connected to and can access mainstream supports. Providing businesses information on how to improve accessibility at their premises.
Community awareness Invests in building long-term community capacity to support people with disability, their families and carers to ultimately reduce the need for formal disability supports. Basic training to people such as volunteers and business operators to enable them to better relate to, or work with, people with disability.
Individual capacity building Invests in building capacity of individuals to improve outcomes for people with disability, their families and carers.

Orientation training for people with vision impairment.

Local area coordination Helps people to plan and access supports in the community, with an emphasis on connecting people with mainstream supports and services. Taking a person to their local community bowls club and helping them sign up.

5.1.2 Local Area Coordination (LACs)

Local Area Coordinators (LACs) are a critical part of the NDIA's presence in the local community. LACs promote community inclusion and provide strong visibility of the local disability support system.

LACs will connect across all five streams of ILC and will not only support NDIS participants, but people with disability generally, as well as families and carers.

LACs will also help to streamline a participant's NDIS experience and assist them to navigate the variety of NDIS supports. To develop and maintain strong connections with communities, the NDIA has partnered with local organisations throughout Australia to assist with the delivery of local area coordination.

5.1.3 Early childhood early intervention approach

In addition to ILC, the NDIA has developed a single best practice approach to provide help for children younger than 7 with developmental delay or disability. The early childhood approach builds the capacity of children and their families and promotes greater mainstream inclusion.

The NDIA has partnered with local organisations throughout Australia to assist with the delivery of the early childhood approach. These organisations are known as early childhood partners.

The NDIA is working with early childhood partners to ensure children receive supports as early as possible. Early childhood partners will support families to get the right supports for their child. A child who meets the eligibility requirements of the NDIS Act 2013 may receive an individualised NDIS funded plan.

5.1.4 Families and Carers

The NDIA recognises and respects the role that families and carers play in the lives of people with disability. The unique understanding carers have of the person they care for is incredibly valuable and cannot be replicated by formal services or paid support workers. The NDIA supports carers by providing them with information on supports available to them, including courses and peer support-groups.

5.2 Funded Supports for participants

The NDIS may also fund supports that are reasonable and necessary for a participant to achieve their goals and aspirations. Funded supports are provided to NDIS participants through an individualised plan.

See also Operational Guideline – Planning.

This page current as of
7 July 2021
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