For the last 7 years the NDIS has been changing the lives of Australians with disability. There are now more than 430,000 people across Australia benefitting from the NDIS. 

For many, the NDIS has been life changing, but it has become clear there is more we can do to continue to improve the NDIS participant experience and find ways to make the Scheme better, simpler, faster and more flexible.

You have told us that you want a NDIS that:

  • is easy to use. 
  • is fast and responsive.
  • delivers fair and consistent plans and funding.
  • provides you with more flexibility to use your budget to achieve the best outcomes for you.

As a result, we’ve been talking about how we can improve the NDIS, to ensure:

  • fair and equitable access to the Scheme for new and existing participants
  • more flexible plans leading to more choice and control
  • better support participants to use their plan funding to increase their independence.

We are making some big changes as well as some smaller, practical changes that will make the NDIS work better for everyone. 

We’ve been talking about the introduction of independent assessments to help us make better decisions about access to the NDIS and plan budgets.

In September 2020, we shared information about how independent assessments can work to improve decision making in the NDIS as well as the assessment tools that will be used. Independent assessments are just one part of the program of work we’re doing to create a better NDIS for everyone. We’re also working on:

  • Introducing more flexibility in NDIS plans.
  • Making sure we’re spending time with you where it matters the most, by supporting you to use your plan.  
  • Creating more options to set up home and living arrangements to suit you.
  • Making the NDIS rules easier to understand, by rewriting our Operational Guidelines in clearer language.
  • Rolling out new digital services to make it easier for you to use the NDIS portal, make payments and access your information.
  • Making sure our early childhood approach helps all children to reach their potential and pursue their goals.

Learn more and have your say

Over the coming months, we’ll talk to you, your families and carers, and the disability community about the improvements we’re making. 

As part of this conversation, you can have your say on how we deliver these improvements so that they work for everyone. You can attend information sessions, and provide your feedback.

We’ll continue to talk to the disability sector about these improvements, and provide opportunities for people to share their views.

This page current as of
30 April 2021
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