NDIS impersonation scam

Participants have received phone calls from scammers who are pretending to be from the NDIS. The scammers may say the participant has a debt, or say the participant will have their access to the scheme cancelled unless they provide personal information including bank details, current and previous addresses, and Medicare details. They may also ask participants to repay these ‘debts’.  

The call may appear to come from a legitimate provider. Scammers can sometimes ‘spoof’ a provider’s phone number and it will show up on the phone’s screen. Other times, these calls are coming from a private number.

The NDIA is not making these calls. The NDIA will not threaten to cancel your access to the Scheme over a debt, or because you won’t provide personal information over the phone. 

If you receive a call like this, do not tell the caller any of your personal information and hang up. You should contact the NDIS fraud reporting and scams helpline on 1800 650 717 or email [email protected] if you suspect your personal information has been taken.

NDIS charity program scam

Scammers are currently sending Facebook messages advising of an “NDIS Charity Program” or COVID-19 “Relief Package Scheme”.

The message initially appears to be a friendly inquiry on the person's well-being, but leads to a "referral" to the charity program. The person is then asked to click a link and provide personal information.

Please be aware, there is no NDIS charity program or relief package scheme and scammers are using the personal information they obtain to compromise and misuse identity.

Scammers are also asking for Facebook login and password details to hack Facebook accounts so the messages they send appear to be from a trusted source. By pretending to be a trusted friend scammers increase their chances people will believe the scam is real.

The NDIS has an official Facebook account and we use this to keep you informed, however, we wouldn’t ask you through private messaging on Facebook or any other social media site to click on a link or provide personal details.  
 
Always remember to contact the NDIS fraud reporting and scams helpline on 1800 650 717 or email [email protected] if you see or suspect a scam against a participant, provider or the Scheme.

Invoicing scam

Scammers are currently sending false billing emails. They look genuine and ask you to pay an invoice into an account that is different to the usual account you pay money in to for that provider or supplier.

If you receive one of these emails, you should:

  • call your provider and ask whether they sent this email with the change of bank account details, if they did not;
  • contact the NDIS fraud reporting and scams helpline on 1800 650 717 or email [email protected].    

If you have paid the invoice already, you should:

  • change your email account passwords
  • contact your bank or financial institution and report the scam 
  • ask your bank whether they can reverse the payment, freeze the scam account and/or recover the funds 
  • check your NDIS records for any unauthorised payments, withdrawals or updates
  • report the incident to the NDIS fraud reporting and scams helpline on 1800 650 717 or email [email protected].

Unauthorised access 

Reports of unauthorised access to the provider portal has led to false payment claims, using participant identities.  

If you see unusual claim activity, report it to the NDIS fraud reporting and scams helpline by calling 1800 650 717 or emailing [email protected].

Charity scams 

Charity scams involve being contacted by somebody claiming to be from health related charities and services, contact can be made by phone, mail, email or face-to-face. 

Before you donate to any charity you should check if they are a registered charity on the Australian Government’s Australian Charities and Non-for-profit Register website.

Contact the NDIS fraud reporting and scams helpline on 1800 650 717 or email [email protected] if you believe you have been scammed by a fake charity.

Phishing scams 

Viruses or malware are sent via links in emails, documents, or on websites. They claim to provide information on how to protect yourself against COVID-19, or how to claim a payment. When you activate the link or open the document, the virus or malware collects personal information and data. 

Phishing scams often take the form of emails impersonating government organisation such has the Department of Health, Services Australia, NDIA, the Australian Taxation Office, or even the World Health Organisation. 

Contact the NDIS fraud reporting and scams helpline on 1800 650 717 or email [email protected] if you suspect your personal information has been stolen.

This page current as of
5 February 2021